Automated reminders in SCTASK

Hi Everyone, I would like to set up a chase process after sctask moved to awaiting customer response with 24-5 schedule and exit this process once the state is changed. I am not allowed to create any server side scripting like BRS or any other schedu...

why i am not able to see sc_req_item table in flow designer

Onsubmit catalog client script

Hi Team,I've created an on-submit catalog client script that is intended to function exclusively on RITM records. This script is designed to initiate approvals based on specific variables, and the approval records should be linked to the RITM. Howeve...

SLA Pauses without meeting the condition. Behavior is abrupt

Agents in our organization have reported that Service Level Agreements (SLAs) were paused unexpectedly.We have 12 out of more that 10000 SLAs that got paused abruptly even though pause conditions are not met. What are the possible reasons for this ab...

sys_user_group table not visible in UI Action table dropdown in scoped app

Hi All,I am working on a scoped application and trying to create a UI Action on the sys_user_group table.In Global scope, the sys_user_group table is visible in the Table dropdown when creating a new UI Action.But in my custom scoped app, the sys_use...

I want on Change Client Script for field background color

Each time the state field changes, number fields background colour should be changed

Allow additional attachment extensions to a specific catalog item

Hello everyone, I want to know if there's a possible way to allow extra attachment extensions for one specific catalog item.

Transform map - more than one target records exists

I've created a transform map with 3 coalesce fields.  The student field on the target table is a reference field.  The source field value may not have a matching record in the student table. The field map choice action is set to reject if the source ...

Auto Populate user's email on catalog item field

I’m creating a Service Catalog item and I have a variable to capture the requester’s email. How can I automatically populate this variable with the logged-in user’s email when the form loads?

omit edit button in can read related list of knowledge base table for all the users except owner and

omit edit button in can read related list of knowledge base table for all the users except owner and ownership group members

How to hide permission group in Assignment group in task table

Hello everyone, I have one recruitment, that's in task table assignment group i want only hide the permission group(type is permission) already having the reference qualifier, using script include to call the function, in SI i change the condition bu...

How to implement ETL (Robust Transformation)

Hi all,\ I am stucked on a scenerio where,I have created a scripted rest api for nexthink integration (nexthink team will be sending data to servicenow instance also prepared staging table and logic for transformation also have used IRE api). I have ...

Remove options from a record producer variable in native view

Hi All, I have an incident record producer. There is a variable of select box type named as rp_subcategory. The choices in this fields gets populated based on 2 other fields - u_entity and u_department . While submitting it on the portal it works onc...

Confidential email notifications using scopped applications

Hi Everyone, We are building secured application with some emails notifications to users.  when we send any email from ServiceNow to other system(any users email)  it should be "confidential"    Anyone has implemented such emails configurations? any ...