Hi All,Currently working on UI builder. I have a requirement to update a checkbox when the activity is completed. Currently in 'In progress' state, the checkbox appears. Once we click and click on 'Continue' the activity completes and move to the nex...
Hi,We have a flow running on RITM, when Sctask created and when state = onhold, substate = waiting for customer for 7 days, and no response received, then the catalog task should be closed, if state/substate changes before 7 days, then the timer shou...
Hello Developers, When I clicked on lookup button (magnifying glass icon) then it is not redirecting to respective page.Lick in incident form if I clicked on magnifying glass icon beside caller field then it will not redirect to users record. same th...
On CSM Configurable Workspace we can see Dashboard of reports on the homepage. Where are these reports configured? How we can update the filter conditions on existing reports or add new. What is the backend table name or how I can navigate to these r...
We are attempting to test the SLA functions here in one of our sandbox environments and we have noticed an issue. We have noticed that unless the parent record is touched, the SLA record stays stuck without any change in elapsed business time. This ...
I'm trying to use the repeater component in UI Builder. I've watched the live coding happy hours parts 1 and 2, but I do not see what I'm doing any differently. I've got three containers.The first and third container are 1-column, 1-row and hard code...
Hi, This might be a basic question since I'm still learning Predictive Intelligence solution. I have created a classification definition on a case based on short description and description. Ran the training. It came up with results which I tested an...
Hi all,I was reading the ServiceNow on-demand course material for Module 7 (Script Includes), and it says that both "Define a New Class" and "Extend an Existing Class" can be called from both server-side and client-side scripts.But every article, com...
Hi everyone,I have a question regarding SLA behavior in ServiceNow when an incident is resolved and then reopened.Let’s consider a scenario:An incident is created, and an SLA (for example, 1 hour) is applied. The issue gets resolved within that time,...
After using the OOTB code search tool for years I decided it was time for an upgrade. Quantum Code Search is my take on a replacement; it wraps the out-of-the-box sn_codesearch API in a modern, feature-rich interface and works across both UI16 and Po...
Hi Community, I’m working in the CSM/FSM Configurable Workspace and have configured a Dashboard menu with three sub‑menus under it.When I log in as an admin user, the Dashboard menu is visible and works as expected. However, when I log in as a non‑ad...
Hi Community, For the enhancement record, the issue is that when the revert to draft process is triggered even though the approvals are marked as no longer required the previous approval flow context does not end when the demand is set to draft again...
Hi, allI am configuring SSO.I have configured the ID provider, performed a test connection, and activated it.After that, when I tried to log in to ServiceNow with SSO, I encountered the situation shown in the attached image.I am using Auth0, and whe...
on CSM/FSM Configurable Workspace, when any alerts pops up it is collapsed by default like thisIs there a way we can expand them by default when they appear? Like Below:
HiI have a custom greeting - Hi this is your abc how may I help you which I have implemented in my company's shared instance for my abc project . Its for Now Mobile chat to show.A issue was raised that in sd portal virtual agent too that greeting sho...
