Hi everyone,I’m working on a Field Service Management requirement and I’d really appreciate some guidance to understand the correct / recommended configuration for CI–Asset relationships and how they drive behavior in Work Orders and Work Order Tasks...
Hi Team, I want to rearrange the UI Action on the HR Agent Workspace, the buttons appear in the sequence [Assign to me, Start Work, Suspend, Save, Start Microsoft Teams Chat].Please let me know from where we can change it. Thanks,Prudhvi
I need to get a list of all breached incidents in my group's current incident queue
I have a UI Page that works fine in Chrome. It collects information from the user and then the processing script takes that information and creates records from it. However, when I run the same UI Page in Firefox, the records do not get created. I pu...
Hey guys! I really wonder what I'm doing wrong, as I've followed this Youtube tutorial thoroughly. Watch from 5:27 to understand where my issue starts.I am trying to show information about specific tasks, but it doesn't matter which card I open up, t...
The current instance has Okta SSO enabled. We are trying to enable a new integration using oAuth, but when the connection is happening SSO is getting triggered everytime.This is a third-party with no access to the SSO directory, is there a way to byp...
Hi everyone,After upgrading to Zurich (current build Patch 1) , we can no longer drag and drop files into the Compose Email window.We are getting the following error:Dropped file type is not supported Uploading the same file using the paperclip icon ...
In my company, they said I have to prepare csm scripting for a project interview, but I didn't get any materials to know about it. But I knew all the client-side scripting and server-side scripting including client scripts, br's, script includes and ...
Hello-Attached is an example. Not much to show since when you hit the "i" icon, nothing happens The curious part is that for some tables it works and others it does not...so it's not a matter of records not being there, because they are. For exampl...
Here, when I fill in the form and then change my mind and exit without submitting it, an out-of-the-box popup appears.Now I need to restrict that,Kindly help me with the approach, Thanks in advance !
What we are trying to do is hide the u_internal_external field from external users. This script seems to work but the problem is that users who are internal are not seeing the field. Initially I though there was code error. The ! implies that user wh...
Is it possible to utilize script to count the records on a table and display it in a dashboard? I'm talking about COUNT, not COUNT DISTINCT.
Hi,I would like to increase the width of the search bar in the list view.For example, when I type “INC0000001” into the search box for the Incident Number column, I want the entire value to be visible without being cut off.Does anyone know how to adj...
I have a Trend report that shows incidents in the New state based on their created date. I want to display an informational message indicating the age of the oldest incident in the New state. For example, if the oldest New incident has been open for ...
Hi Everyone,I’m working on an inbound email action to automate CyberArk datatable updates.The process is:User sends an email with an Excel templateMy inbound email script creates an import setAttachments from sys_email should be copied into the impor...
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