Hey, When the Incident Communication Plan is created for a major incident, we often see notifications being delayed. In some cases, they remain in the Ready state for several hours, while in others, the notification type is “recipient-list-resolutio...
How can I disable the "Submit Request" option in Service Operations Workspace (SOW) so that users cannot access the internal catalog or create requests from within the workspace? Thank you
Hi all,I'm working on a ServiceNow to Microsoft Teams integration and I am a bit confused about notifications. This integration is new to me and I'm getting a lot of questions about notifications. The integration is from a ServiceNow dev environment ...
how to populate field of type List using onChange client script with multiple values
I added only one new Related List to the User form, but the existing Related Lists are also being captured in the Update Set. Should I capture only the new Related List entry? Why are the existing Related Lists also being captured, and what is the be...
Hi Community,I have an existing Resolve UI Action on the HR Case (sn_hr_core_case) table.Currently, when the user clicks Resolve, the system prompts the user to enter Work Notes and then resolves the case.Below is the existing UI Action script: funct...
Hello, I am creating a catalog item and I added a variable/field named "Name of user receiving phone which references the sys_user table. I created a second variable/field named "New user’s manager" which should auto-populate based on ‘Name of user...
Hello. I have created chevrons for our Demand form using the Flow Formatters screen. If the State is equal to Rejected then I would like the Rejected chevron to show and the Completed chevron to not show. If the State is anything besides Rejected th...
コントロール（最大7万件）のStateをAttestに一括で変更したいのですが、120件以上選択して[Attest]ボタンを押すと、処理が途中で終了します。そのため、非同期処理に変更したいと思っています。 実装イメージ：List Action[Attest]でEventを生成し、Script ActionでStateをAttestに更新する処理を実施。 質問：①Script Actionで大量データを更新するときのベストプラクティスを教えてください。②一括State変更の際、UpdateMult...
Hi,Would you please share more information about best practices to ingest servicenow data into Microsoft fabric platform data warehouse or a lakehouse?I need to know:- How to configure Microsoft fabric connector.- How to load specific data like incid...
HiWe have a bidirectional Servicenow - Jira integration in place and want to open this up to be used by other business areas. One of the things I'd like to understand if it is possible to restrict a field in Jira and make it READ ONLY so that it can ...
Hello Developers,We are trying to integrate Workday and ServiceNow to get the users/workers' data from from workday and then map it into the ServiceNow user table using the REST API. We are trying to build the connection using OAuth 2.0. Consequently...
anyone encounter the same ? tried multiple time clicking on Run Reconciliation nothing happened repaired plugin "sn_sam_workspace" , same behaviour
Hi! I’m currently investigating whether it is possible to make the “Reply to” field read-only in the Compose Email functionality within HR Agent Workspace. Has anyone implemented a similar requirement? Any guidance, configuration, or recommended appr...
Hi Community,I am working with a Stepper component in ServiceNow UI Builder and would like the Stepper to advance to the next stage only after the form is successfully saved, not immediately when the State field value is changed on the form.I am look...