Greetings, I have a PDI that I am working on to understand how to build out Now Mobile Agent. Essentially, I am trying to recreate the out of box functionality for incidents but with interactions. I have interactions displaying and can resolve the...
I am planning to take CIS-DATA FOUNDATION EXAM.Can anyone tell me the below: 1.Do we need any voucher code for this or can we directly register for this exam.I read the courses are recommended but not mandatory so not sure how to get a voucher code f...
I'm trying to import set to set the department field on the alm_asset table. My data sources only contains the assigned_to. How can I set the department by referencing the assigned_to.department?
I have a provider notification ([sys_notification]) that runs against the [live_notification] table and on record change, insert, and when the field name is work_notes or comments (category is 'connect'). When someone sends an @mention, the recipient...
We have an existing Variable set that has a Catalog Client Script which works with the variables inside the Variable Set. On several of the variables outside the set in our Catalog Item, we would like the Catalog Client script to work on those variab...
Hi All, Hoping you can shed some light on how you can view or restore your data once you have a data dump from ServiceNow for an expired instance. THey provided 2 files a schema SQL file and an actual table data SQL file in mysql format. Tried insta...
Hi, Looking for help in creating business rule to change assignment group when the state change. Example state is "new" and the assignment group is "ABCD", if state become "active" I need the assignment group to change to "new group" thanks
Hi All, Hoping you can shed some light on how you can view or restore your data once you have a data dump from ServiceNow for an expired instance. THey provided 2 files a schema SQL file and an actual table data SQL file in mysql format. Tried insta...
Hi Community,I have a dashboard in ServiceNow that contains a mix of Performance Analytics widgets and standard reports. The requirement is to export the entire dashboard data into CSV or Excel format so that it can be used in Power BI.We do not have...
Hi, I need to create one ACL to grant write operation for "xyz_user" role on 5 fields vs creating ACL for each field. any idea? Thanks
Hi all, Inspired by @Aniket Chavan Article (practical use case by him), I decided to approach in similar way for Assignment group using Flow Designer. In this article, I walk through the complete step-by-step implementation. Use-Case: Every Monday ...
Hi All, I have a flow which only contains approvals for RITM and then if it is approved certain insertion takes place on a table and then the RITM is marked as Closed Complete.Now when I check the request state field it stays as approved. My query is...
Hi everyone, I am fron JAVA background, So i wanted to learn and shift ot Service now. Could you please hlep on that which modules do we need to focus in service now for JAVA background people. Thanks,
Hi Team, Could you please share me the real time use cases about CMDB. Thanks,Manju
