Hi Community,I have a notification on sn_hr_core_case that sends to multiple recipients:Subject personRaised bySubject person's ManagerI need to exclude only the Subject person from receiving the notification when:Their HR Profile's Legal Entity coun...
Hi Team! I'm unable to add a declarative form action for Opportunity (sn_opty_mgmt_core_opportunity) despite following steps fromhttps://www.servicenow.com/community/developer-blog/declarative-actions-in-servicenow-the-complete-guide/ba-p/2781607 an...
Hi,I have a requirement where I want to call an email client template through a UI Action. I have 2 email client templates on the same table. What I want to do is call one template from the OOB Functionality and the other using a UI Action.Now the is...
Hi Guys, I am trying to hide one of the macro 'add_location' present beside assignment group field when the case state is resolved or closed complete. However I am not able to get this worked. Please suggest. Thanks<?xml version="1.0" encoding="utf-8...
Hi Team,I have requirement where I want to close the WOT from the postman. But it is not working as expected.Table API - https://<instance>.service-now.com/api/now/table/wm_task/26df5640472a2210845d03d8c26d439c Header: Authorization : Basic Y2FyZWFyO...
I'm trying to dynamically create a Request Body in a REST step in a Flow Action to only include certain information when needed.The issue I'm running into is I can't seem to access the Input Variables using fd_data.1. Can you access the Input Variabl...
Hi all,I created a survey and a trigger condition on the Incident table, but I’m not able to see the trigger ID in the Assessment Instance table. However, when I created the same setup for the sc_task table, the trigger appeared correctly. Can someon...
Thrilled to share a project I've been working on for a customer of mine: a custom UI component for rendering 3D files directly within any UIB page! This wasn't just about building a tool; it was a deep dive into custom component development.I've open...
Hi All,I have a requirement in the Service Catalog:There is a global variable set named global_variable_set which contains a field requested_for (type: Reference to User). This field is editable, and the user can change it multiple times.There is ano...
Hello!I am trying to change the language of a calendar widget in the service portal from english to new norwegian. We have been creating manual translations for new norwegian in other parts of this portal. After some research, we have found that even...
Hi Community,I’m working on a Flow Designer subflow that handles Contact and Case creation when a new email is received via the email channel in ServiceNow CSM.Here’s the logic: Below condition is evaluated as false, even new contact record is create...
Hi,I integrated 2 instances and able to create new case record from sc_task in other instance but when i am trying to send an attachment I am unable to do.I am receiving an error message "error":{"message":"User not authorized","detail":"User is unau...
I'm looking for the best practice. With ServiceNow being used in many companies, how can one process an email sent by my users to generate a ticket. Use Case:Third Pary vendor uses ServiceNow CSM App. The notify my user about an issue they raised wi...
I read community answer that Business rule: Display is used when say child incident task wants to get field value of parent table incident . Can someone give some other use case of this Display. Thanks
Is there a way to ensure that only certain Email Client Templates are visible in the SIR Workspace? Associating templates to a table is not granular enough, and using the "Condition" field does not work as expected—templates still appear even when th...
