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Unable to add a declarative action (Action bar)

Hi Team!  I'm unable to add a declarative form action for Opportunity (sn_opty_mgmt_core_opportunity) despite following steps fromhttps://www.servicenow.com/community/developer-blog/declarative-actions-in-servicenow-the-complete-guide/ba-p/2781607 an...

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Call Email client from UI Action

Hi,I have a requirement where I want to call an email client template through a UI Action. I have 2 email client templates on the same table. What I want to do is call one template from the OOB Functionality and the other using a UI Action.Now the is...

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ShaidaC by Tera Expert
  • 451 Views
  • 7 replies
  • 0 helpfuls

Jelly script not working

Hi Guys, I am trying to hide one of the macro 'add_location' present beside assignment group field when the case state is resolved or closed complete. However I am not able to get this worked. Please suggest. Thanks<?xml version="1.0" encoding="utf-8...

praveeng2 by Tera Contributor
  • 84 Views
  • 2 replies
  • 1 helpfuls

Close Work Order Task (WOT) from postman

Hi Team,I have requirement where I want to close the WOT from the postman. But it is not working as expected.Table API - https://<instance>.service-now.com/api/now/table/wm_task/26df5640472a2210845d03d8c26d439c Header: Authorization : Basic Y2FyZWFyO...

Using fd_data in REST Step of Flow Action?

I'm trying to dynamically create a Request Body in a REST step in a Flow Action to only include certain information when needed.The issue I'm running into is I can't seem to access the Input Variables using fd_data.1. Can you access the Input Variabl...

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David115 by Tera Expert
  • 4332 Views
  • 6 replies
  • 0 helpfuls

Trigger ID is not populating in assesment instance table

Hi all,I created a survey and a trigger condition on the Incident table, but I’m not able to see the trigger ID in the Assessment Instance table. However, when I created the same setup for the sc_task table, the trigger appeared correctly. Can someon...

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nandini29 by Tera Contributor
  • 722 Views
  • 10 replies
  • 1 helpfuls

Changing language in calendar

Hello!I am trying to change the language of a calendar widget in the service portal from english to new norwegian. We have been creating manual translations for new norwegian in other parts of this portal. After some research, we have found that even...

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SynneL by Tera Contributor
  • 272 Views
  • 7 replies
  • 0 helpfuls

Resolved! Unable to send attachment to other instance

Hi,I integrated 2 instances and able to create new case record from sc_task in other instance but when i am trying to send an attachment I am unable to do.I am receiving an error message "error":{"message":"User not authorized","detail":"User is unau...

pankajjajda by Tera Contributor
  • 137 Views
  • 2 replies
  • 1 helpfuls

Resolved! Business rule : Display

I read community answer that Business rule: Display is used when say child incident task wants to get field value of parent table incident . Can someone give some other use case of this Display. Thanks

ZebaT by Giga Contributor
  • 338 Views
  • 4 replies
  • 2 helpfuls