Inbound Email to generate RITM and Catalog Task and add Parsed Email variables into catalog Item Variables .Also requested for and Requested By are to be updated with requestor variables I have developed the solution using Inbound Email ,Parse Email...
This example shows how to integrate Zoom with ServiceNow so developers can create Zoom meetings directly from a ServiceNow form using OAuth 2.0 and REST API.FlowServiceNow Form -> UI Action -> Script -> REST Message -> Zoom API -> Join URL returned 1...
When I go to the Service Catalog and click on something like "Software" When you look at the category you see the 'name' and the 'short_description' displayed name = adobe workfront short_description = software request - Adobe Workfront I don't want ...
Hello Experts, I have created a URL type field on the custom table/form. And, the value comes into it is from external data source that will have Ticket number. Now, If I click on that ticket number, I want it to be routed to the external tool that h...
Hi team, We have a requirement to have a date field in which you can select the start and end dates (like when you're booking a flight or a hotel). Have you implemented something like this in a record producer or widget? Would really appreciate for s...
Hello Everyone, Can someone please help me to create a custom button on a specific catalog item as the UI page is not supported in the recent version of ServiceNow
Hi all, I am trying to debug an issue but I am not getting anywhere. In employee Service Portal, whenever a user raises a case, the hyper link is coming if i hover on the case in my Request section in portal. But the thing is it is working only for H...
Hi,System Apps like CSM etc, have a user preferene menu items under workspace (see image)When the user switches to a custom app, this option is gone. Guessing you have to enable it for any custom applications that need it?But unable to locate any do...
Hello,I have a a SAML user provisioning / transform map question. When I look at the transform map for our SAML integration the only fields that mapped are:emailfirst_namesso_sourceuser_name But the user records contain other attributes such as depar...
Hello - This might be an old question, but trying to get some answers or is there any workarounds for this. I am trying to keep the common library of functions in one place, and want to use inside my custom UI step config definitions, instead maintai...
Hello All,We have a requirement that whenever a ticket (INC or RITM) is closed, a Knowledge Base article should be generated automatically using AI with the ticket’s resolution details. Please advise on the steps needed to implement this.TIA
So I'm using a variable set that contains a Requested for variable of that type. i want to know how can I prevent users from checking out a cart with different items with different requested for in the same request
Has anyone had any luck configuring the new CyberArk CCP Integration in Zurich. We have setup the config file and it is making calls to CyberArk, but it can not find the credential using the same Credential ID as it used for the AIM Client. I belie...
Hi, I've configured Dynamic Translations for Email Notifications as per the instructions in the documentation by installing all the required plugins, creating the system properties and creating the settings.I'm able to see the 'Translated Email Conte...
I have requirement to import pdfs to knowledge base to create knowledge articles. But ServiceNow is allowing only word formats as shown in below pictureIs there any advance knowledge management plugin to make pdfs to accept ?
