Hello community! I have a requirement to create a new folder in the Image Directory picker. As shown in the attached image, there are currently 7 default folders: /images/ assessment demand editor icons sample-profile-photos UPLOADS Does anyo...
For Catalog Item Configured 2 Approvals in flow when 1st Approved 2nd generated then1st Approval resets to Requested Any idea Why? it happens only in Prod and not on Dev and Test Environment
Hi Experts, I would like ask your help on how to configure the Knowledge Article 'Most Recent tasks' to be visible as well in the KB view of Agent workspace.I would appreciate any inputs regarding this matter. Thank you very much.
Our requirement is this:In project workspace we have two related lists, both on pm_project_task table - one is filtered by parent, the other by top project. We dont want users to be able to create new tasks from the top project related list, as it cr...
Hello, I have a script action which parses MRVS objects and return a html table string. This works when needed for flows. I wanted to use this also in a email script, so I created a sub-flow which will call the flow script action. (as I cannot call t...
In one of my project instances yellow borders is missing for work notes in HR Agent workspace but it is yellow border is present in production instance. Is there any specific configuration I need to check to fix this issue.
I've been working on trying to pull the serial number for OpenGear management controllers for too awful long! Any assistance would be greatly appreciated! I'm already discovering the devices with the only issue of not returning the serial number. ...
I have a service catalog where I need to select account and the catagory type. Both are in slush bucket / list collector. When I'm using the Set Variable values I'm able to select the category from slush bucket but not the account. Tried using the cu...
We have an ask where Workplace Agents are able to update an embedded variable on a submitted case within the Workplace Workspace. The variable (meeting_date) is currently read-only, and needs to be able to be amended by the agent working on the case...
Hello,is it possible to prevent background script deletion of only a specific table like sys_user for admin users? So, for example:We want to prevent, that users with admin role cannot execute deletion on the sys_user table. Thank you in advance.
I’m using the AI Search Flow Action in Flow Designer to retrieve Knowledge Articles based on a search term. The action runs successfully and returns results, but I’m seeing a strange issue:Problem:Regardless of the search term, the AI Search Flow Act...
Hi All,I’m trying to understand the out-of-box (OOB) functionality in ServiceNow that adds approval-related updates to the Activity stream (Work Notes) on a Requested Item (RITM).Specifically, when an approval is requested, approved, or rejected, ent...
We have setup SSO with Entra as the ID provider in our Dev instance without issues.When attempting to setup in Prod...On the Multi-Provider SSO > Administration > Properties page:Attempting to Enable by selecting one or all the options results in the...
Hi, I looked into the OOB Digitial Operational Resilience for Incident reporting. It was mentioned in the below video that we can configure a new case type for reporting to another regulatory body. However, when I try to do that. I am not able to cre...
Hi,While submitting the catalog form, we provided a value for the "When is Request Needed By" date/time field as 2026-03-22 13:05:43. However, shortly after submission, when the notification is sent to the approver/user, the same field value is displ...
