In a Service Portal form, I added the Activity formatter for a specific view, and it correctly shows field changes (audit history) at the form level. However, in a custom widget where the widget-ticket-conversation is used, it only shows "Additional ...
In "Search Fallback" topic In Virtual Agent, How Can I manipulate "What Would You Like To Do" and Add New Option or anything
encrypt email from servicenow i want encrypt only specific email from ServiceNow, is it possbile, please suggest me the best option to do the encrypt email from servicenow
Hi, Is there any way to trigger a notification when a new attachment is added to a case record and to also add that attachment to the email notification sent? Thank you
I am new to ServiceNow and I want to know clearly about events and its purpose and its usage and all.Thank you
Creating instance (any of the available versions) results in an error. Retrying as indicated doesn't change anything and presented with same error.
Hi everyone,I regularly import data into ServiceNow from JSON file. I have a Transform Map scenario where the name field is set coalesce=true.However If a record with the same name has been deleted, I want to allow inserting a new record with the sa...
Hi Team, We couldn't able to find the logic where risk is getting read-only when it changes to monitor state, I have checked all the Ui Policies, BR's , Client Scripts & ACLs tooo which are related to risk table. Give me some suggestion where i can...
I am trying to copy an email from the sys_email table to a new record with a new target, and have the emails appear in the right order in the activity feed of the new record. The use case is we have teams working in different spaces (scoped app and i...
Currently I have the out of box Apply Change Approval Policy flow action running in our normal change assess flow. It's setup to reject if approval isn't received by the Planned End Date of the change request. However we've discovered that if users ...
Hey everyone! I am looking for a way to generate a PDF in flow designer with the new "Generate PDF Document" action in flow designer. I have created the document template, but not sure how the action works or what information needs to be placed into ...
I need to get the response from the body of "SUCCESS" or "FAILURE" so I can use the conditions to allow for split actions. This is what we have so far. It gives a response if communication fails, but I want a response when the transaction fails. He...
I want to set a dashboard as a landing page based on the group. Could you help me the way to achieve it?
i have created a simple-list modal in the ui builder and feild decorator .When i try to create a new incident the icon is showing in the incident form's configuration item field (icons use: Caller's assigned ci list_). after creating the incident . i...
Description:I have a Record Producer with two fields — Services and Solutions.Both Services and Solutions are Lookup Select Box variables.The Solutions field is dependent on the Services field, and I’ve mapped this dependency through a custom field c...
