Schedule an update set to auto preview and commit
Hello All,Is there a way to create an scheduled job to automatically preview and commit an update set when it reach the time condition??
Forum Posts
Resolved! Variables on Requested Item (RITM) are partially hidden by left navigation panel in SOW Workspace
Hi Experts, I'm experiencing a UI issue in Service Operations Workspace (SOW) when viewing a Requested Item (RITM).As shown in the screenshot, the Variables section is partially hidden behind the left-side navigation panel, making it difficult to vie...
Plugin Activation Failed on PDI
Has anyone else had any issues with activating plugins on their PDIs? I have been trying for multiple days. I have reset and wiped my instance, released and requested new, etc. Nothing I have done has worked. I hope this isn't just me...
End user when searching on gloabl serach with short decription no result is coming
End user when searching on gloabl search with short decription no result is coming.The number works but user were not able to search by description or name now. Thanks,Shahshank Sharma
BCFKS Certificate cannot be validated
We need to upload an BCFKS Certificate into the instance. For this we converted a P12 certificate using keytool.exe (part of JDK) and this command:keytool -importkeystore -srckeystore TestCert.p12 -srcstorepass ******** -srcstoretype pkcs12 -destkeys...
Auto populate not working
I have been tasked with creating a catalog item of which i have the following acceptance criteriaAs a user, I need the following fields to display if "New User Account" is selected for "What is your account request?"(show the following fields from th...
Unable to Change "Normalized Company Mapping Schedule" from Run on Demand to Weekly/Periodic
I am facing an issue with the Normalized Company Mapping Schedule job.By default, the schedule is set to Run on Demand. I am trying to change it to run Weekly or on a Periodic basis so that the process can be automated. However, the schedule fields a...
Can Virtual Agent provide a ChatGPT-like conversational troubleshooting experience using AI Agents?
Hi Community,We have a client requirement where they are looking for a more seamless, ChatGPT-like conversational experience within ServiceNow Virtual Agent.We have demonstrated several Virtual Agent use cases using conversational topics and AI Agent...
ATF – How to set dynamically populated Select Box variable in Service Portal?
Hi,I’m working on an ATF test for a Service Catalog item in Service Portal and have an issue with the Set Variable Values (SP) test step.The catalog item contains a Select Box variable called request_type_choices. The choices for this variable are no...
List Calculation is exposing sensible data, although ACL is correct.
This issue is based on a Known Error article and something I have raised some time ago. However I did not find any suitable workaround nor did the TSE in a Case resolve my issue. Therefore I would like to ask if anyone has an idea. Known Error Articl...
Multicurrency choice list implementation
Hi Community,I have a requirement to add a Currency Code field to a custom table. The field only needs to store the ISO 4217 alphabetic currency code, for example:USDEURGBPLKRI know ServiceNow has the Currency [fx_currency] table, which contains curr...
Archival in ServiceNow
Hello Guys, I wanted to know about ServiceNow data archival Policies. When any table is archived, what would happen to the related records and the attachemnts in the record.eg. if i apply archival on incident table, what would happen to task_sla reco...
Custom Scoped Application List Not Visible in SOW for Non-Admin Users Despite Passing ACLs
Hi Team,I'm facing an issue with a custom scoped application and would appreciate any guidance.Scenario:A custom application and custom ticket table were created in ServiceNow Studio.Non-admin users have been assigned the required application roles.U...
Need help with Flow Design to identify and notify inactive users in the on-call scheduling calendar
We're trying to identify and notify inactive users in the on-call scheduling calendar using the Flow Designer. The table we choose is 'cmn_rota_member'. Can you please guide how we can build the flow design (with no code) to identify the users who ha...
SNOW Table POST API now not returning INC number and SYSID in response, it's just giving 201 status
SNOW Table POST API now not returning INC number and SYSID in response, it's just giving 201 status. It was working earlier, but now response body is empty. Any reason this is stopped ? Not finding in SNOW docs also. Please help.
