Hi, One of the developers made changes to a catalog item and there are 2 manually created update sets and 8 update sets that catalog builder created. Can they just export the latest manually created update set and the latest catalog builder created u...
Hello SN community.I am looking for validation. When assigning the GRC Business User role. Most of the documentation states to add users to the GRC Business User group. Would it be better to assign the role directly to various ITIL type groups that w...
Hi All, I created my catalog item but i am wondering what Estimated Time to Deliver field is used for? does it have sth to do with SLAs?
Hello Experts, I’m looking for guidance on creating a report (or dashboard) to analyze ITIL license usage efficiency. Identify users assigned an ITIL licenseCompare this against user login activitySpecifically highlight users who:Have not logged in f...
I have a requirement to only allow people to view into a knowledge base that have a specific role, in a specific group, in a certain company and have a specific service level. The role, group, and company are fields on the user criteria form that I h...
I'm having an issue where when I try to update a story in ServiceNow that is already linked to a story in ADO, it will update in SN, but not ADO. Checking the logs, I see this error. The integration is connected and is able to still receive updates. ...
Hi everyone,I am currently developing a custom UI component using the ServiceNow CLI (snc ui-component deploy) on my PDI. Everything compiles and deploys correctly (the terminal returns "Finished deploying!"), and the component itself renders perfect...
Hi,I’m facing an issue with dynamically updating a Rich Text Label in RITM and SC Task forms.I am using the g_form.setLabelOf() method to update the label text dynamically. It works as expected in the Service Portal, but it is not working at the RITM...
I have created a report in which one of my requirement is such that only last 8 hours integration logs should be filtered for weekdays in integration logs.I have checked other ways without scripting but not found any filter for this scenario can anyo...
After any discovery gets completed, I want to find out the IPs which are in scope but not created as CI.As I understand, Scoped IPs will be available in discovery_device_history table. But how can I find that IP has not created any CI?When I open any...
Hi Team,I want to remove/Hide the below highlighted green colur text in My Task widgets in Employee center. Where i need to go to hide those.Highlighted Green colur text i want to remove from both the places.Let me know how i can acheive this?Thanks ...
Hi,I have created a basic Flow Designer configuration to copy the Resolve SLA business elapsed time value into a custom resolve time field.To achieve this, I used a “Wait for condition” step to wait until the record is resolved. However, the flow is ...
Hello all, I am unable to reorder the steps in my custom action in flow designer. I see it is very easy to do in flows and subflows, but I don't have the option to 'move' a step up or down in the action like I can with flows and subflows. I'm taking ...
I have a requirement to make the 'details' comment box on the KB Feedback pop up, mandatory if the reason of 'Other' is selected. See last image. I have tried other community suggestions such as creating a UI Policy on the kb_feedback table setting t...
Hi, I have a flow that sends an email when someone writes a comment in a work order task. I am sending template message with the number of the WOT. When I reply to that email, the text gets sent to the activity of the WOT.Here is where the problem st...
