How do I create a run script in flow designer? In the past we used workflow editor. There was this activity "run script" where we would broadcast an event to trigger an email notification. An example of the workflow.In the activity, we use an eventq...
Hi All,Kindly let me know why GeneralPDF not workingError : gs.addErrorMessage("PDF generation failed: " + e.message);GeneralPDF not defined.Client SCript :var responseBody = Contenthtml; var letterheadHTML = "<html xmlns:o='urn:schemas-micro...
Hi All, I want to populate the service offering based on CI selected on incident form.If above is not possible, then when user select CI then it should list the service offering based on the CI.When CI is selected:if it has one Service Offerings, Aut...
I have a requirement to show list of all incidents which are new, in progress and on hold on every Monday of 2025, irrespective of whenever the incident is created.Consider an incident is created in December 2024 and it was resolved on Tuesday of sec...
I have a question. I currently have a breadcrumb widget. Previously, when I clicked the Home breadcrumb, it would navigate to the index page. Since the index page did not have the breadcrumb, the breadcrumb would disappear.Now, when I click the Home ...
Hi,I have several reports and dashboards in Classic UI. I migrated these to Platform Analytics dashboards but there are several reports and interactive filters which were not working properly in Platform Analytics , so the suggestion that came was to...
Hello, I am exploring various REST APIs available for Customer Accounts in CSM module in Zurich release. However, I found that inbuilt 'Account API' provides GET methods to fetch customer accounts data but does not support POST method. Is there any ...
Hello All,A user is not able to move cards from one lane to another. When the user is attempting to move it, "an unknown error has occurred" error message is being thrown in the expanded card record and the card is not moving.For the reference i have...
While opening the existing record in the ATF I'm getting the below error. Any idea how to fix this?
Hi, When I "Submit" a Service catalog item on service Portal, the request page (sc_request) opens. I would like a rediction of this submit to ritm page instead sc_request page. I know I have to modifiy the clone of the widget "SC Catalog Item" but I ...
Hi, Is there any way to color the VTB Cards background in the VTB Board based on certain conditions?
What Is a Query Business Rule in ServiceNow? A Practical Guide to Security, Performance, and Data Governance When I first discovered that not every ServiceNow list showed all available records, I wondered why. I knew there was more data in the databa...
Hi ,In our ServiceNow instance some of the users are getting Session Expired (401) after 5 minutes. What will be the reason behind this. By default it should be 30 minutes. When we checked the below properties in our instance , we see Thank you!
With CSM having playbook in the portal for intake and thus this being available as a user experience in any of the portals....what is the equivalent of a "multi-row variable set" if this was a record producer or a list with insert row?
I am moving out from my company and want to move my ServiceNow certifications to my personal email ID so can you please let me know the steps
