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Playbooks in Incident Management

Hello community, I’m currently developing ITDR (IT Disaster Recovery) and SRP (Service Restoration Plan) runbooks that will be used to support service restoration activities during incidents. I’d like these runbooks to be easily accessible directly w...

akamuzonde by Tera Contributor
  • 75 Views
  • 1 replies
  • 0 helpfuls

Tab is not deleting in dashboard

Hi all, I have created a tab mistakenly and want to delete from dashboard but when i am saving the record it is showing me the error 'your dashboard could not be saved'.attaching the screenshot for your reference Thanks...     

Devansh00 by Tera Contributor
  • 202 Views
  • 10 replies
  • 0 helpfuls

Reading contents of Word, PDF file

i have this use case where i need to read the contents of CV/resume uploaded by users and pass it to a LLM to extract the skills. Currently, I am only able to do so using a txt file (refer to the below code).  But when i use this code on a pdf or wor...

cnshum by Tera Contributor
  • 473 Views
  • 5 replies
  • 0 helpfuls

Disabling dates in calendar/date field

Hi team, We have a requirement to make some dates unselectable or greyed out in the date field. Is it this possible to do in ServiceNow? Do we need a custom widget for it? Any ideas/references will be greatly appreciated.  Thank you!

lpolicarpio by Tera Contributor
  • 242 Views
  • 3 replies
  • 1 helpfuls

Ui builder labels of common components

I need some help changing a label in UI Builder for the Agent Workspace. Specifically, I want to update the label in the Activity Stream Compose component where the Email and Comments label appear need to change in label. The original component is lo...

label.png label.png label1.png
39amandeep by Kilo Contributor
  • 282 Views
  • 2 replies
  • 0 helpfuls

Next Experience, Navigate, and Access Task

Hello, I am trying to complete a task and it is asking me to select the system administrator avatar at top right corner, then select impersonate user. I am not seeing this, am I looking in the incorrect spot? I click on my initials and do not see any...

shervonne00_0-1764968939587.png
shervonne00 by Tera Contributor
  • 894 Views
  • 5 replies
  • 1 helpfuls