Using a scoped custom application to implement ServiceNow across incident and REQ/RITM is not best practice, correct? I'm looking at one here where they've used a custom application in Studio to implement incident, sc_request, assessments, the ESC, a...
Hi,I have a requirement which is, Please merge all email notification for when a case is assigned in one email notification instead of different emails for each team.In the filter, user "not any of" so teams receive these notification by default with...
Hi All,We recently enabled the "AI Search" on the service portal level and when we search catalogs, knowledge articles , Records producers and Order guides with the keywords, Catalog item records are being opened in their form view, not the portal vi...
Hi all! Does anybody know of a method to convert a given date/time in a string format with its corresponding time zone code on a scoped app. for example:Date/Time: 04/30/2026 12:00:00Time zone code: AKST I know there are methods to use the iana name ...
Hey all, I'm having an issue with a Multi Row Variable Sets (MRVS) and the Auto-Populate function. I have an MRVS that captures the Device Name and the Assigned To of that device. The Device Name variable is a Reference to the Computer [cmdb_ci_comp...
Hi,I have created a basic Flow Designer configuration to copy the Resolve SLA business elapsed time value into a custom resolve time field.To achieve this, I used a “Wait for condition” step to wait until the record is resolved. However, the flow is ...
I have created a report in which one of my requirement is such that only last 8 hours integration logs should be filtered for weekdays in integration logs.I have checked other ways without scripting but not found any filter for this scenario can anyo...
Hi,I’m facing an issue with dynamically updating a Rich Text Label in RITM and SC Task forms.I am using the g_form.setLabelOf() method to update the label text dynamically. It works as expected in the Service Portal, but it is not working at the RITM...
I have a requirement to only allow people to view into a knowledge base that have a specific role, in a specific group, in a certain company and have a specific service level. The role, group, and company are fields on the user criteria form that I h...
Hi, One of the developers made changes to a catalog item and there are 2 manually created update sets and 8 update sets that catalog builder created. Can they just export the latest manually created update set and the latest catalog builder created u...
Hi All, I created my catalog item but i am wondering what Estimated Time to Deliver field is used for? does it have sth to do with SLAs?
How can I specify which view a declarative action that opens a form for editing opens? Background: In HA workspace, there is a button on lists that says 'Edit (x)'. When you select records from the list and then click it, you can edit those records ...
Hello SN community.I am looking for validation. When assigning the GRC Business User role. Most of the documentation states to add users to the GRC Business User group. Would it be better to assign the role directly to various ITIL type groups that w...
Hello Experts, I’m looking for guidance on creating a report (or dashboard) to analyze ITIL license usage efficiency. Identify users assigned an ITIL licenseCompare this against user login activitySpecifically highlight users who:Have not logged in f...
I'm having an issue where when I try to update a story in ServiceNow that is already linked to a story in ADO, it will update in SN, but not ADO. Checking the logs, I see this error. The integration is connected and is able to still receive updates. ...
