I am experimenting with on-call scheduling for Primary, Secondary contacts etc when a Major Incident is spun up. Below article is helpful: https://www.servicenow.com/community/itsm-articles/how-to-use-groups-with-the-notify-conference-call-dialog/ta-...
Hi All, By mistakenly i added a space in one of the OOTB flow action in production and saved it which changed the state of flow action to draft , is there any way i can get it back to published? Also our instance is going to be upgraded so will it ge...
Hi community is there a way to run flows as a service account that I create in the user table.I can only see options to run as system user or as user who initiates flow. thanks in advance
Hi everyone, how are you?! I'm trying to access my PDI, I am directed to a page that says: User name or password invalid. To reset your administrator password click here. Note that this is different from the credentials used to log in to the develope...
Hello Community , There is one Date field on HR case form. The date value entered in the date field, when matches to todays date then state should change to WIP and work-notes should get updated with comments. The challenge is here - I have created o...
I have the scenario, to calculate total duration when incident is put on hold and stop the calculation when incident state is inactive like closed or cancel how to achieve this?
I´m creating a new catalog item that will have an html field that must show, before submitting the item, a picture.These picture will be captured by an external integration where I will receive an Base64 content and needs to generate the attachment t...
Hello,I have created an entity type and used a custom table in entity filter. When I open record from a custom table list view it shows me right record title on the top of the form (attached image 1). However Entities (related list of entity type rec...
Hi All, Target field is displaying the date/time format in the question label. How to remove this. FYI:Preference>Show date and time formats on forms>false Thanks in advance!!
Good day sorry for asking such basic questions but I am completely new in ServiceNow.I am looking for a way to get some demo ticket data into my a fresh ServiceNow dev environment.When I look into the catalog, I have no clue if there is a correspondi...
Scheduled Job New Features in Zurich Release Q3 2025as we all know that Scheduled Jobs are used to Automate the Execution of any Work based on Time Constraints. it involves the execution of Any Activity mainly as mentioned below:1) Automate the gen...
Hello experts, I am creating a flow designer in which in the output variable, i have comma seperated user's sysid's example ["904aa11993c322909fa4d2fbb9373c16","24206a0f93792e105f36bb697bba102a"]I want to send an approval to all of the users that wi...
Hi All, New button not visible on incident task table even though user having ITIL role, this is happening for few users.let me what could be the reason?Thanks,Srinidhi M.
Hi everyone,I’m in the process of setting up Mutual Authentication for ServiceNow REST APIs using client certificates, and facing some issues on that. I’d appreciate some guidance on whether I’m missing anything.What I’ve Done So Far:I followed the s...
Hi,I am using a record producer and have created a reference variable field, and I want to create it public. but not able to get the data in the reference variable.I have tried.1. sc_cat_item public2. reference field public3. written custom alc for t...
