Forum Posts
Make record producer modifications
Hi everyone, I have two requirements related to a Service Portal catalog item page and would appreciate your guidance. First, I want the catalog item page to be accessible directly via URL in an incognito/private browser session, but currently when I...
Workspace - Redirect to different page after clicking save button
Hi All, I have configured some page variants in workspace. like page1, page2, page3. On page2, there a new button which redirects user to page3. In page3 form component is there having save button. After clicking that save button a record is getting ...
ITIL Role utilization
“Out of the users who have been granted the ITIL / fulfiller role, how do we identify which users are actually using that role in the platform, rather than just having the role assigned to them?
Can Yokohama Employee Center Share Catalog Script Among Different Scripts
Hello All, I have 10 fields on a catalog item -- require numeric input. I have not found a way to have the function that does the input validation appear just in one place and called from there. I include the code I am using below. The onChange an...
Feedback Task Not Showing in Knowledge Article Related List
Hi Experts, When a published Knowledge Article receives a rating of 1 or 2, a feedback task should be created.I have implemented a Business Rule, and the feedback task is getting created successfully. However, the created feedback task is not appear...
Set the font size in HTML type field across platform
We would like to set the default font size in all HTML type fields across the platform to Font Size 10, instead of 8.Many people with visual impairment (me included) have to squint in order to read something with font 8. EDIT:Funny thing, I looked KB...
Toggle SN Utils icon for UI Actions
I like having Show Technical Names enabled but don't need the question mark icon beside the UI Actions, for me it just adds unwarranted space. How can I hide these icons while still preserving the technical names for fields and tables? I'm fairly new...
List collectors in WorkSpace
I need help to get details on a customer workspace in the SCTASK/RITM there is a List Collector and it's displaying names of users. and under the name it displays details from the sys_user table for that user.LIKE:Name, First name,Last name,email h...
ATF issue in workspace
Hi,I am creating an ATF test case for CSM workspace, i am getting an error please. I never used 'company' field at all. Kindly help. RegardsSuman P.
Received 401 - Unauthorized even with Refresh Token Available
Hi,I have an integration setup where I am sending a JSON payload to another ServiceNow instance. I am using Flow Designer in which I am using a Custom Action in which I am using REST Step and within that I am passing the connection record, within the...
Is it possible to show the Column header for a reference variable on Service Portal
Hi All, Can anyone please help to achieve to display column header for user table like Title, Department, Email etc on the service portal for reference field. I know via variable attributes we can achieve this in the back office . But I want these...
How to test for a clickable link in a form's infoMessage via ATF Test?
Is it possible to configure an ATF Test step that does the following?Asserts that an infoMessage is displayed on a form (as opposed to an errorMessage, for instance)Asserts the text within the infoMessageFor now, we're using an Assert Text on Page (C...
Resolved! HR Task - Variables
how Can I show the variables from the HR case in the HR task ?and to show them hereis it possible ?
Resolved! Adding fields to the Approval Record Form on Service Portal
I need to add more information to the Approval Record in the my approvals area in the Service Portal. Right now the user can go to the My Approvals page and see a link to the approval that is needed, but when they click it and drill in to it they get...
