Why sc task not getting created in flow designer ?

[Snehal13]

Any idea of below issue

In flow designer. I have a logic that once manager approves 1 sc task, a new sc task must be created to another assignmentgroup.

When manager gives approval, 1st sc task gets approved and state is closed completed but new task isnt created.

The logic I have used is below

Used ask for approval action and if condition matches with approval status, updated the 1st task to closed completed. This is working fine so the condition are net. The next block in same flow is to create new sc task. This is not working

[Ankur Bawiskar · Accepted solution]

@Snehal13 

you are giving wrong record here, it should be the Requested Item Record

Your one

It should be this

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Snehal13]

Please refer screenshots in same order and details as below.

I have a task created from catalog submission which is for approval purpose . Once Manager approved this task, a new sc task needs to be created for the agent team to work on it. 

Once manager provides approval, the flow logic works fine and updates the existing 1st sc task to make it close completes but the next create task action doesnt work. Not sure of what is the issue. Flow is set to run as system user. Debugging the flow gives no clue as such

[J Siva]

@Snehal13 Have you selected the RITM record from the Trigger data pill in the highlighted field below?

[Snehal13]

This is written on a flow. I don't see any ritm option there. Which one are you Talking about 

[J Siva · Accepted solution]

@Snehal13 You need to select the RITM from Trigger data pill.

[Ankur Bawiskar · Accepted solution]

@Snehal13 

you are giving wrong record here, it should be the Requested Item Record

Your one

It should be this

If my response helped please mark it correct and close the thread so that it benefits future readers.