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Software Asset Management (SAM) allows you to take control of your software assets, which reduces your compliance risk and lowers software costs. This blog covers your full SAM journey, which includes four key phases: onboarding, activation, deplo...
Hardware Asset Management (HAM) lets you take control of your hardware assets, which creates visibility across your hardware estate and optimizes your hardware inventory lifecycle processes. This blog covers your full HAM journey, which includes fou...
created an Incident SLA report, but I’m seeing duplicate incidents in the results. This happens because when the incident priority changes, multiple SLA records are created. I need help removing duplicates so the report shows each incident only once...
Hello!I have a catalog item where the user is needed to input an amount. I have added the Variable Currency widget as the Input Amount variable. I also need the Input Amount variable to be added as the Price field in the RITM. However, the Price Fiel...
I recently requested the "Activate all Software Asset Management Professional plugins" plugin to be activated on my personal development instance: dev413213. Unfortunately, the plugin was not activated. what are the next steps now?? I try this 2-3 ti...
Hi, My name is Jorge, I work Like an accountant I'm a new member of this community and I'm learning english right now, so maybe I don't understand all the words but I can use google translate. I don't have a question, only want to introduce my selft.
Hi Team, HOW TO MAKE PERSONALIZE LIST DEFAULT TO SEE ALL THE USERSThank you
How to enable an SC Task or Transfer Order that allows shipping hardware directly to the requester in a different location, instead of the Stockroom destination? I am using a core asset management, not the upgraded HAM package. I have an internal sta...
On the Software Discovery Models list, there is a Software model column, but I understand this field is deprecated/legacy and SAM Pro does not rely on it for reconciliation.I know we can open a Software Model record and use Show matching Discovery mo...
Hello,I have successfully uploaded the Microsoft MLS Billing report into SAMPro and do love the outcome. I did notice that cost per unit was not written to the ServiceNow entitlement records. Have I done something wrong? The cost is critical in ou...
The following error is recv'd when we impersonate users in our instance. Anyone else experience this message:Method returned an object of type TableAwareQueryCondition which is not allowed in scope sn_hamp
Hi Team, In our ServiceNow instance, we are using the OOTB workflow "Service Catalog Request" on the sc_request table. Currently, if the Request price is more than $1000, an approval gets triggered.Our requirement is to skip this approval for one spe...
Hi Experts,i integration the M365 profil and we are pulling the accounts and subscription. However, the subscription are coming without "microsoft" in the publisher field.Thus the reconciliation isnt done properly: a softwaremodell is automatically c...
Hi All, We have a client requirement where we need to carry out a migration from SAM Foundation to SAM Pro for both Laptop and Desktop environments, covering SaaS as well as on-premise deployments for Microsoft and Adobe publishers. As part of the cu...
From Laptop to License — Day 3 of 15ITAM vs HAM vs SAM vs CMDB: Understanding What Each Area Owns and How They Work TogetherHello ServiceNow Community,Welcome to Day 3 of the From Laptop to License series.In Day 1, we introduced the complete ITAM jou...
Hi SAM Experts & Rangers, We have implemented SAM pro with M365 direct integration and entitlements imported using MLS file , we are seeing usage and entitlement but no unit costs or True up costs in the dashboards . Are we missing any data imports...
We are getting below error while Importing MLS into SAM Transaction Data tab not found. Please upload a MLS document with 'Transaction Data' tab. I have inspected the file and it seems to be fine and has a Transaction Data Table with actual data,has ...
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