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Taxonomy Updates

For updates to Content Taxonomy, are these captured in update sets in development and moved into production or are they done directly in production? If we are planning to for example link a knowledge article that is only in production, is it best pra...

Ernest Lam by Tera Contributor
  • 1159 Views
  • 2 replies
  • 1 helpfuls

Menu URL to external site not working

Hi, Im trying to create a menu URL item on the Employee Center with an external URL. For example cnn.com. One of a way the url target attribute _blank is being ignored.. so Servicenow now add www.cnn.com (or partly) behind the normal / existing url. ...

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Resolved! How can I add my VA to an Employee Center portal clone?

I cloned the Employee Center portal so I could customize my portal without touching the original esc. I managed to clone/duplicate most of the parts that make the portal, but I can't find how/where the Virtual agent is called. IIRC a VA available on ...

Marion by ServiceNow Employee
  • 1464 Views
  • 3 replies
  • 5 helpfuls

How do I alter the Header Menu in Employee Center?

Hi, I have just started working in Employee Center for the first time and need to find a way to alter the header menu. In particular I need to move the avatar icon to be the right-most item on the right-side navigation menu. I have tried playing arou...

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Joe C by Tera Contributor
  • 7281 Views
  • 3 replies
  • 10 helpfuls