Employee Center banner image not displaying on topic pages

[gjz]

I have configured Employee Center (not the Pro version) to display a banner image on the topic pages, but it is not displaying and I don't know why.  When I first configured it, it did display, now it doesn't.  Does anyone have an idea where to look?

Here is the taxonomy configuration:

This is what displays:

[AshishKM]

Hi @gjz , 

Check in some other browser if there is not change in topic configuration.

Or clear the browser cache and check it again.

-Thanks,
AshishKM

[Community Alums · Accepted solution]

Hi @gjz ,

ou will need to add the Topic to the Widget Instance (Instance Options) for it to appear.  There are a couple of ways to access it.  

One way:

1. Navigate to the topic page from platform (emp_taxonomy_topic)
2. Open in Page Designer
3. On the Banner widget, click on the pencil icon to edit that widget instance
4. Add the Topic to the Instance Options

Another way:

1. Navigate to a topic page from EC Pro
2. Ctrl + rightl-click on the actual widget
3. Select "Instance Options"
4. Add the Topic to the Instance Options

Credits @Susan Britt 

Also, check the KB : https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1443936#:~:text=Make%20sure%2....

[gjz]

Thanks Sandeep, that was the answer.  I thought I had already changed the instance options, but I didn't.

[gjz]

While Sandeep's answer was correct, I discovered today there is something I was doing wrong that kept wiping out my changes.

I was selecting a different banner for different topics and for each of those topics I opened the Instance Options and set the List of Topics to that particular topic.  I completely forgot it's the same widget for all topics and I was wiping out the previous change.  Once I realized that and added all topics that should display the banner, it worked.