Make any Business Unit and Department inactive

[DP1970]

Hi Team,

I am new to ServiceNow and have got a task in hand.

Business has gone through a major change and there are a lot of updates to Business Units and Department. What we should do with business units/departments which is no longer needed. I can't make any of these fields inactive. If I put a note *Do Not Use** in front of the names it does not look professional as it is still visible.

What is the best practice when we need to reduce business units and departments in ServiceNow?

[DP1970 · Accepted solution]

Thanks Rajeev,

The article you shared with me was helpful. I am fairly new to ServiceNow so need to learn how to do add reference qualifiers.

Thanks 

[Rajeev Ravindra]

Hi @DP1970 

Business Unit, Department table doesn't have active flag to filter them out. Please refer the thread below, it might give you some ideas.

https://www.servicenow.com/community/developer-forum/deactivating-retiring-departments/m-p/1449028

Thank you,

[DP1970 · Accepted solution]

Thanks Rajeev,

The article you shared with me was helpful. I am fairly new to ServiceNow so need to learn how to do add reference qualifiers.

Thanks 

[Rajeev Ravindra · Accepted solution]

Hello @DP1970 . Please accept the solution if you find it helpful so that it will be removed from queue.

Welcome to ServiceNow platform! 🙂