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05-10-2023 11:03 PM
Hi Team,
I am new to ServiceNow and have got a task in hand.
Business has gone through a major change and there are a lot of updates to Business Units and Department. What we should do with business units/departments which is no longer needed. I can't make any of these fields inactive. If I put a note *Do Not Use** in front of the names it does not look professional as it is still visible.
What is the best practice when we need to reduce business units and departments in ServiceNow?
Solved! Go to Solution.
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05-15-2023 06:09 PM
Thanks Rajeev,
The article you shared with me was helpful. I am fairly new to ServiceNow so need to learn how to do add reference qualifiers.
Thanks
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05-18-2023 04:43 PM
Hello @DP1970 . Please accept the solution if you find it helpful so that it will be removed from queue.
Welcome to ServiceNow platform! 🙂
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05-11-2023 03:18 PM
Hi @DP1970
Business Unit, Department table doesn't have active flag to filter them out. Please refer the thread below, it might give you some ideas.
https://www.servicenow.com/community/developer-forum/deactivating-retiring-departments/m-p/1449028
Thank you,
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05-15-2023 06:09 PM
Thanks Rajeev,
The article you shared with me was helpful. I am fairly new to ServiceNow so need to learn how to do add reference qualifiers.
Thanks
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05-18-2023 04:43 PM
Hello @DP1970 . Please accept the solution if you find it helpful so that it will be removed from queue.
Welcome to ServiceNow platform! 🙂