We intend to utilize the smart assessment feature and have activated the necessary applications. However, after creating a smart assessment, it fails to appear in the “Attestation” field of the Control “Attestation” section. When I update the “Attest...
Hi everyone,Summary (what's broken): On an Engagement record in Audit Workspace — when I set the duration, the planned end date jumps to a wrong year. Example:Fieldwork planned start is set as: 2025-12-10 10:11:25I set the Days (duration) to 10 days ...
In the documentation of ServiceNow, it seems as if you can eithe ruse the legacy or smart assessments for privacy. Our team has tested multiple configurations but so far it seems like people are only to update state to assigned (when it is in draft s...
Hi Dears, For a client who uses strategic planning, (3 - 5) years strategic plan, at which they do risk assessments on the processes of the organization, then do the priority assessment which is based on several factors. from theses assessments they ...
Hello Community, I am facing an issue with the name field on the sn_compliance_control (Control) form. I need this field to be editable even after the record has been saved, specifically when the "Inherit from Control Objective" checkbox is checked. ...
I'm looking into possibilities for enabling real-time review of 'Policy' records. This should prevent any changes to the Policy state and 'Valid To' date, ensuring that each policy remains accurate, up to date, and is reviewed on a regular basis with...
Modern workflows often require input from multiple stakeholders. ServiceNow's Smart Assessment Engine (SAE) has evolved to meet need with its collaboration feature, moving beyond the traditional single-assessor model. Here I have tried to give a wa...
Hi there,I need clarification regarding GRC Business User Lite activities in relation to Advanced Risk Assessment.For one of our clients who is currently on the Xandu version (with no immediate upgrade planned), we want to confirm:Can a user with the...
Hi Community, In the Personal Data Rights workspace, when composing an email for a Personal Data Rights request (sn_grc_pdr_request), the Reply-To field is automatically populated with a default value. I need to change or remove this default Reply-To...
Hi All,Need help on element variables of BCM workspace. I created element variables but it is not visible on BCM workspace. Any idea how to show it in workspace.
Hello all, I tried to deactivate demo entities in my instances. But after a few minutes or so, the entities come back and active. How to deactivate the entities permanently? Advanced thanks!
In the risk module underneath administration there is risk criteria and that is where you configure your impact criteria, likelihood criteria, and score criteria. The calculation on a risk record is happening accurately, however the display value fo...
Hello community! After completing an attestation a message is displayed: "Your response has been submitted. Thank you for taking this attestation!"We encounter a weird translation in German which we would like to fix. I have not yet found the way to ...
Hello Community! We have an existing process where we can order external ressources via a catalog item. Now we want to add risk assessment to this process.I already havean attestation which the requester has to answer after committing the requesta ri...
Hello community. GRC is one of the most complex applications I have encountered so far. Therefore I feel a little bit overwhelmed with the amount of possible roles and how to connect them to the GRC tasks, such as attestations or risk assessments. Fu...
