We are trying to set up a demo for a client and wanted to include the Smart Assessment Engine in the demo. Please share how to set up the actions in the Smart Assessment Engine and include responses as inputs. Thank you!
I know we can build recovery teams, but I need a call tree like this: Anyone know how to go about building this, I'm assuming this would be a document template and javascript to get the fields from sys_user and ...group.members etc. Department Mana...
Can anyone please clarify, if ServiceNow Application As A Service and ServiceNow AI Platform? I am looking for SOC1 Type II report for 'ServiceNow application as a service (APaaS)' for the period Oct. 2024 - Sept. 2025. However, in SOC 1 report page ...
OOB we are seeing the attestations being sent per control per ‘Assigned To’ user. This behavior is causing a lot of overhead for our end users. For example, if we have 20 Policy Statements with 10 Profiles this will generate 200 controls. Each of the...
Hey folks, I was wondering if any side effects to turn on glide.ui.security.allow_codetag in Istanbul patch 5 release. Based on the Audit Compliance recommendations, the default setting on this option is on, please refer to Search however, none...
Hi all, My team and I have implemented record confidentiality inheritance according to ServiceNow's recommended guidelines and found that when confidentiality is enabled for a parent record ONLY pre-existing related records are marked confidential th...
Hello GRC experts, How do Entity-Based Access, Confidentiality Records, and User Hierarchy interact to determine a user's final visibility and edit permissions for Risk and Compliance data?
Hi Experts,I am facing an issue while configuring Risk Assessment Methodologies (RAMs).Currently, for an Entity Class (e.g., Department), only one RAM can be configured because it is set as the Primary methodology. Due to this configuration, the RAM ...
We have configured two custom URLs in our ServiceNow instance. We now have a requirement to enable the Forgot Password feature for end users so they can reset their passwords independently. The configuration for the Forgot Password functionality has ...
Things Every ServiceNow Developer Must Know : Part 2 1) Inherited field (checkbox) in a Client Script configuration :determines whether the script runs on the specified table and all of its descendant tables that extend it. How the Inherited Field Wo...
Hi Community,I am working with Advanced Risk Assessments and using Scripted Automated Factors for Control Assessments. I have a question regarding the "Schedule" option (e.g., Daily/Weekly) on the automated factor configuration:If a Risk has already ...
Hi Team,Could you please share one practical use case of Generative AI in ServiceNow that helps reduce manual effort and operational costs? It would be helpful if the example also highlights innovative thinking and measurable business impact.Looking ...
Using the classic dashboard, how to create a dashboard widget that searches for an Issue number? Interactive filter doesn't seem to be able to filter on this string. I tried using content block with the attached script, but this doesn't seem to work....
I've created Entity Class hierarchies and added entities to them, but the Compliance Scores aren't rolling up. Can someone please guide me on the steps to set this up? My setup has a few parent and child classes, with entities added to them, and the ...
Can someone please guide me on how to setup a hierarchy for entities, so that Risk and Compliance scores get rolled up? We need the OOTB functionality to be used for it.We are using Classic Risk (not Advanced Risk).Thanks in advance!
