Hi All, I am using data source using excel attachment to create/update records in servicenow. i want to update multiple users on contributors field. I have written below code on field map script to udpate users based on email id. but while loading th...
I have created button for changing the state to close incomplete and also change stage to request cancelled following is the script function confirmCancellationNew() { var msg = ''; var flag = confirm('Cancelling a Request Item cannot be undone...
Hello, Please find below my 2 questions concerning a lab in ITSM IMPLEMENTATION: 1- The widget " Add to cart" is not available while requesting an Item in the Employee center. I tried the configuration on service portal > portals but its not working....
Hi All, I have a requirement where the datatype of a metric has to store value in HH:MM:SS (duration) for an assessment, though the datatype "Duration" exist, it is not available for assessment. Therefore, I have made use of String datatype but I nee...
Requirement 1: Currently we have configuration to generate risk assessment via "Assess Criticality" or "Assess Risks" button on the processing activity record in privacy workspace. Can we have functionality to be implemented on the entity record in p...
Hi Community, I am having an issue - currently on Washington DC. I have a Risk Identification Configuration set up for my business application entity class. I have Inherent Assessment checked. I have an approver group set for the inherent assessment ...
Hi, Wanted to know the score calculations and can we customize the score based on impact and likelihood. Thanks,CD
Hi Team, I need to know how repeating assessment works. I need to schedule below: Recertification schedule: (i)Recertification assessment every year and (ii) Full reassessment every three years Any idea on this?
Are these metrics only for customers leveraging ESG? pr those without EST can also leverage?2023 Q3 GRC metrics recommended practices recording
I'm trying to figure out how the First run date and Next run date is being filled in the GRC Indicator (sn_grc_indicator).The First run date should've been set as the same date as when the first indicator task was created but as seen in the screensho...
The default "Take Attesation" screen is not editable. It shows only the Control Number and the Entity. How can we add Control Description and Supplemental guidance to this screen (Refer attached image) ?
Following is the code I have written,RITM is having that variable called v_brcl which has reference user above is the field from RITM, which is submitted variable on the form.
HelloIn a crisis we add more than 500 asset on 1 crisis, with plans.We close all the task, plan and activity.Now all the asset we add to this crisis are taged not recovered. I try to find a solution to change the state of more than 500 asset from Not...
Requirement : Whenever ITIL user is trying to search the "Pending Retirement" knowledge article he is unable to find the KB article in "Global search" by using key word (eg : text search ). Can anyone help me with this and provide me solution.
I need to remove number present after Assessment Instance Question. But not aware from where and how to configure this.
