I have enabled the Confidentiality for Audit tables using the 'Enable record level confidentiality' property, So that the sensitive data can be accessed by only allowed users.But it is still accessible to the Admin user. The KB article(KB1096093 - ht...
Hello! I'm working on Issues it the GRC and I came across the 'Planned Tasks' related list on the Remediation tasks related to an issue, but nor the compliance manager or user assigned to the issue/remediation tasks cannot see the 'New' UI Action. Th...
As part of Compliance Process, once the Policy is published, all the control objectives of the policy becoming inactive. Due to this, Compliance Team unable to map the control objective to entity type or create controls.In our organization, drafting ...
Folks, I've a catalog item which is under GRC scope where we have a requirement to hide container variables where certain conditions are met.I tried achieving through UI policies and clients script, but hard luck didn't work out.Condition: policy=In...
Hi, I have an issue with seting up an entity class structure. I want to have a simple parent-child relationships for the classess for locations like region - country - city, but I cant do it because then I would need to set the 'Region' class as root...
Hi All, I was just wondering if we can create a calculated question (metric type) where we can automatically calculate scoring of answered questions.We can add 'Default answer from Script' in Metric (question) configuration, but how do we get scoring...
I see that few risks were created in Retired state. When is this possible? Do we have a script that creates Risks in Retired state?
The entity class is set up as Company -->Business Unit-->Division-->Department. All the entities of the 'Department' entity class are downstream of entities of the 'Division' entity class, etc. How does the risk roll up from the entity of 'Department...
Hi ServiceNow community, I am looking for information regarding one the GRC/ IRM module - Operational risk management. I was able to get very minimum information so far. Looking for more details on the Workflow/ Lifecycle, plugin to be installed, da...
Hi community,initially when glide.ui.security.allow_codetag was true it did updated as hyperlink but seems now its not.Cache cleared still not working.Any help would be appreciated. the only thing we did is custom url but all those working okayThanks...
We have a requirement to set up entity hierarchy i.e., upstream and downstream hierarchies we have 5 levels of processes (in the business process table in CMDB), we are thinking of creating an entity only at Level 5, and hence we are creating an enti...
Hello ServiceNow Community,I'm seeking clarity on the differences between ServiceNow GRC Lite, Standard, Professional, and Enterprise editions, along with the roles and functions associated with each. Can anyone provide a brief overview of:Key distin...
Hi Team, Is it possible to have aggregation of an entity’s risks based on entity class hierarchy? Lets say we have entity class hierarchy as: Company Business Unit Application Is it possible to understand a Company risk profile based on its downstre...
Hello community,1. Is there any way to add extra columns in pop-up window while adding extra controls in risk assessment?2. Is it possible to change the pop-up window size?
Hello How does Service Portal ensure global accessibility for all users while maintaining robust access control for security, and what capabilities does it offer for providing detailed operational images and screen images within its portal environmen...
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