Indicators not updating control compliance status

[Michael Oosten1]

Hi,

We have an issue where some of our indicators stopped working and a positive indicator result doesn't update the control status. There are no open issues or failed attestations related to those controls. We have many indicators and we've been updating some indicator templates recently. My guess is that some relationships or statuses have become messed up.

While debugging what exactly is happening we weren't able to figure out how exactly SN IRM indicator results get passed up to their parent control status. Which business rules or flows are responsible for updating the control status when an indicator result gets generated from an indicator?

Thanks for any pointers in the right direction!

[Aman Kumar S]

Hi @Michael Oosten1,

Once you have indicator result generated, there is a BR Create issue when result fails which creates the issue, and the BR which set the controls to compliant lies within the Update control compliant, which is there on Indicator result table and another BR Mark control as non-compliant for marking the Control as Non-compliant.

[Michael Oosten1]

Does anyone else know how Indicator Result -> Control Status technically works?

Thanks,

Michael

[Aman Kumar S]

Hi @Michael Oosten1 

Whenever an indicator result fails, it ends up creating an issue and Control status is set as compliant and if indicator result passes, status is set as compliant.

Another scenario is, lets say your indicator result has failed during its previous run, issue is created as Control status is set as Non-Compliant and then, the indicator runs the next time and now it's result has passed, then your control's status can be set as Compliant/non-compliant based on a system property.

If you set the value to true, it will auto close the issue, and then sets the status as compliant.

[Michael Oosten1]

Does anyone else know how this technically works?
Which business rules or flows are responsible for updating the control status when an indicator result gets generated from an indicator?