Unable to create Issue marked as Parent or Is grouped (Checked) in GRC Issue Management

[Gary45]

Hi All,

I am unable to create Issue marked as Parent or Is grouped (Checked) in GRC Issue Management. I know when an attestation fails, it creates 2 different issues - one as parent and one as child based on some setup of Issue Group by Rule. But is there no way to create a parent issue or mark an issue as parent. I thought just attaching any issue in Parent field will mark the issue as Parent.

Any help on this is appreciated.

Thank you

[Community Alums · Accepted solution]

Hi @Gary45 ,

You cannot mark a issue as "Parent" just by selecting any checkbox/field in the issue record. Also, attaching any issue in Parent field won't mark the issue as Parent.

You will have to take the route of using Issue Group Rule!!

Two issues are created one is set as Parent of another issue when Issue group rule field on associated Control Objective is populated

"Auto group issue based on rule" Business rule runs on created issue and creates a new Issue and adds it as parent to the earlier created issue

The Issue group rule is used to group similar issues together into a parent issue based on the conditions defined in the rule. This rule enables you to work on similar issues simultaneously and close out the parent issue after all issues are resolved. This closes out all the child issues.

The rule only applies to policy statement (control objective) and risk statement today. But you can group audit issues manually, by going to the issues list, and selecting few issues, and clicking on 'Group' list UI action. It will open up a pop up which will help you group those issues. It will also provide you capability to add issues to existing groups. Manual issue grouping works for all issues (compliance/risk/audit). 

[pamelat]

Hi Sandeep!  What you said makes sense.  I'm trying to figure out how to actually make the Issue Group Rules work properly. 

As an example, I have an Indicator Template that runs and it generates approx. 400 issues automatically.  I'm thinking I'd like an issue group that generates one issue per Indicator Template, perhaps, so that I can have one issue that is tied to all of the children issues?  If I create that rule, will new issues automatically get added under the parent issue?  Or will a new Issue Group get created each time the job runs? 

Also, for that same Control Objective, what happens if an Attestation fails?  Will that end up in the same group? I tried playing with it, and ended up with a bunch of "Groups" each with one failure, since attestations are done manually.  Is there a best practice on this?  

Thank you!

[Gary45]

@Community Alums Thanks for the details. I was thinking for exploring the Group List but unfortunately when I use Blub option on the Parent Issue field I get below problem in my PDI. Can you please let me know if I am missing something in the setup (though I checked Plugins and Predictive Intelligence is installed already along with IRM package)

Thank you

[Community Alums]

Hi @Gary45 ,

That Bulb option comes in when you have Predictive intelligence enabled. In PDIs, we have many limitations and you have many issues as in PDI AI/ML caabilities are very limited.