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Hello everyone, We are currently facing an issue where the Requested Item (RITM) is not waiting for request approval as intended. In our scenario, the desired behavior is that upon requesting approval, the RITM's execution should only start after the...
I have created an email template that auto populates the body with a sign off template. I have set the conditions and this seems to work seemingly on the sn_customerservice_case table but not on the sn_customerservice_task table. I recreated the same...
I have created workflow as per requirement if after creation of catalog task to fulfillment group Servicenow group up to here is fine. After that I have kept the If condition Please help me how to kept the if condition for this requirement.catalog ta...
What is the use of sys_attachment_doc table.when I trying to copy attachment from ritm to sc_task I found a code in community where they copied attachment to both sys_attachment table and sys_attachment_doc table.*Can anyone explain me thislink to co...
Hi, Requirement - once the incident is resolved, resolved email notification is triggered to the user where in email body , smiley images from dissatisfied to satisfied images should be present . Once the user clicks an emoji for e.g . Satisfied e...
If any user having ITIL License and not logged into Smart Desk system for more than 45 days then remove the ITIL License.Create Schedule job to check the Last Login of users having ITIL Role.Send Notification to user on 30th day copying Group Manager...
As an ITIL User, I would like to have access to a dashboard that easily provides me information about the Incidents that are assigned to me and my groups so that I can efficiently manage my workload throughout the day. The ITIL User dashboard should ...
I have a requirement that in the catalog item field name is Requester (sys_user) and when we select the user then a small box will open under that field with groups that the user present
Hi Team, I have few query related to knowledge management as I noticed few of the article validity expired but that article workflow status are still publish but article are no longer available to the user, can anyone suggest is it the expected behav...
Hi Team, Although I created record for state transition from implement to review, with condition script which check if there are no active tasks and also checked 'automatic transition'.But when I close all tasks in implement state, still change is s...
There is a field. I have to check that field is last updated on within 5 months using script. Can anyone please help me out.
There are total 5 fields on a report table, for example: A,B,C,D,ED field is a date field. E field is a choice field having values like x, y and z and it is a read only field.I have to set that E field value based on below conditions:(1) x -> At leas...
<html>Hi @Ankur Bawiskar I had a requirement, it's not completed till, there is a variable of name "select group" of type List Collector in one Catalog item,so I want to send approval to the manager of the groups listedin List Collector using flow ...
Hi Team, We have a requirement where a field should display 'Wednesday, May 10, 2023' whenever we select a specific date in another date field in a catalog item.Kindly let me know how this can be achieved. Thank you in advance.
Hello everyone,We are facing an issue where we are unable to log in to the test instance, even when we enter the correct credentials. Could you please help us with this?For more information we have attached the screen shots.Thanks!!
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