Hi,In the ServiceNow, reports if i share it to the end users time of the issues are different how can manage this kind of problem.for example if i share it to a reports consists of 10 incidents under the same if any user from Kuwait/abhu dhabi or So...
Hi ServiceNow Folks, I need a help on to create a catalog task at next day morning at 6 AM through workflow when 'Expiration date' (date type only) variable is today. I have used timer activity but it's not working as expected. I have written followi...
Hello community,I want to the functionality when all feedback task gets resolved or closed related to knowledge article then knowledge article should gets unflagged.I will be grateful with your help.Thank you!
Hi Team , while clicking on the emoji , coming as undefind (function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template, /* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action, /* Optional Glid...
Hello Everyone, I want to add text after Included item: under Choose option Page on Order guide,Please find screenshot for more clarity, Don't know how to configure, Appreciate your help on this. Where this Choose option page is stored ?
Hello Everyone, Is there a way of creating an Incident or a Service Request from an inbound email. Currently, ServiceNow is only creating Incidents using the inbound email action. We want to if we can create either an incident OR populate a generic...
Hi how does the client script differentiates which g_scratchpad variable it's utilizing if there exist more than 1 g_scratchpad variable with the same variable name and defined on the same table. TIA
In order guide I have to pass the requested for field which user entered to all other catalog items without affecting the existing individual catalog item behavior how can it's made? #orderguide
I want to filter records based on the 'tags' field. In the condition builder, I aim to perform the following: Field: tags, Operator: 'is one of', Value: 'tags_records'. However, in the condition builder for the 'tags' field, there is no operator avai...
I have a requirement where I need to show the (RITM) item variable key, value on a notification page. I looked into 2 tables, 'sc_req_item', 'sc_item_option_mtom'. I can filter required RITM and lookup the variable using fields "Dependent Item.Quest...
Hi Everyone, We have a health scan from ServiceNow, where we have to handle reports which were run more than 3 months back. Trying to come up with an automatic solutions, where to send emails to reports owners and delete them after some days. But w...
Hi all, I have a catalog item, where if the option "Add" is selected, the attachment field becomes mandatory and the user gets a pop-up to attach a document. This seems to be working fine on the Service Portal but not working on the backend. I put in...
Hi all,I have a catalog item, where if the option "Add" is selected, the attachment field becomes mandatory and the user gets a pop-up to attach a document. This seems to be working fine on the Service Portal but not working on the backend. I put in ...
Expired CIS ITSM certificate, we need to re do the exam or we have another way to upgrade it
