Hi Team , while clicking on the emoji , coming as undefind (function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template, /* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action, /* Optional Glid...
Hello Everyone, I want to add text after Included item: under Choose option Page on Order guide,Please find screenshot for more clarity, Don't know how to configure, Appreciate your help on this. Where this Choose option page is stored ?
Hello Everyone, Is there a way of creating an Incident or a Service Request from an inbound email. Currently, ServiceNow is only creating Incidents using the inbound email action. We want to if we can create either an incident OR populate a generic...
Hi how does the client script differentiates which g_scratchpad variable it's utilizing if there exist more than 1 g_scratchpad variable with the same variable name and defined on the same table. TIA
In order guide I have to pass the requested for field which user entered to all other catalog items without affecting the existing individual catalog item behavior how can it's made? #orderguide
I want to filter records based on the 'tags' field. In the condition builder, I aim to perform the following: Field: tags, Operator: 'is one of', Value: 'tags_records'. However, in the condition builder for the 'tags' field, there is no operator avai...
I have a requirement where I need to show the (RITM) item variable key, value on a notification page. I looked into 2 tables, 'sc_req_item', 'sc_item_option_mtom'. I can filter required RITM and lookup the variable using fields "Dependent Item.Quest...
Hi Everyone, We have a health scan from ServiceNow, where we have to handle reports which were run more than 3 months back. Trying to come up with an automatic solutions, where to send emails to reports owners and delete them after some days. But w...
Hi all, I have a catalog item, where if the option "Add" is selected, the attachment field becomes mandatory and the user gets a pop-up to attach a document. This seems to be working fine on the Service Portal but not working on the backend. I put in...
Hi all,I have a catalog item, where if the option "Add" is selected, the attachment field becomes mandatory and the user gets a pop-up to attach a document. This seems to be working fine on the Service Portal but not working on the backend. I put in ...
Expired CIS ITSM certificate, we need to re do the exam or we have another way to upgrade it
Can we download KB articles from any of the knowledge base in one shot? If yes, How?
I have a scenario in which i want to create an incident with the help of Catalog Item instead of record producer. how can i do this?For this purpose we can use flow design and something else?
Hello All, Is it possible to copy a variable via scripting? I have created UI page which is taking values from respective table Please see below popup screenshot for reference. I need to create copy of selected above variable to below catalog it...
