Resolved! Download KB article from KB's
Can we download KB articles from any of the knowledge base in one shot? If yes, How?
Forum Posts
Resolved! create an incident with catalog item instead of record producer
I have a scenario in which i want to create an incident with the help of Catalog Item instead of record producer. how can i do this?For this purpose we can use flow design and something else?
Resolved! Copy of Variable
Hello All, Is it possible to copy a variable via scripting? I have created UI page which is taking values from respective table Please see below popup screenshot for reference. I need to create copy of selected above variable to below catalog it...
Resolved! gliderecord script
Hi, I have a piece of code whihc find out the active users with no roles and its working perfectlyvar x = new GlideRecord('sys_user');x.addEncodedQuery('active=true^sys_id!=javascript:getRoledUsers();');x.query();while(x.next()){ gs.print(x....
How to display attached html file content in knowledge article body
How to display attached html file content in knowledge article body. If a user attach any html file in any KB Article, the html file content should display in article body. How to do this ?
SLA
We had a requirement to create a SLA for one of the catalog item. In that catalog we have 2 choices, for 1st choice it has a sctask which has 5 days of SLA. And for 2nd choice we have 2 sctask, 1 sctask has 6 days SLA and another one had 5 days SLA. ...
Germany bildungs gutschein for Service Now CSA certifcation
In Germany is bildungs gutschein possible for Service Now CSA certifcation
Resolved! Use of Dashboard Interactive filter on two different table
I am facing problem which is that i have an event interactive filter to populate data of two reports based on two different table. The main issue is, there is no common filed in both table. How can i do that?Can anyone help me?
Update Set "Confirm Data Loss" warning.
Hello, While migrating the update set from the QA instance to Prod I got this error image added below.same update set we migrated successfully from the Dev instance to the QA instance but got an error in the Prod.in the update set only captured the t...
Resolved! Database view - ESX servers and dependencies
Hi, Created a view to list all ESX servers (from the cmdb_ci_esx_server table), connect it with the relationship table (cmdb_rel_ci ). The objective is to get all the (1) ESX Servers, (2) their Vcenter Reference, and (3) business services (cmdb_ci_...
Same Tour is working for one user and not for another
Guided tour is working fine for admin user but not working for non admin user. For non admin user, some steps are not working eg. callout is not pointing correctly and it is pointing to different position for different screen size (large/small), some...
Working on an inbound email action and using values in the email to set the description
Working on an inbound email action and using values in the email to set the short description or description field and it is getting cut off like there is a character limit. Here is an example of what is in the body of the emailPlanned Start Date: 11...
How to limit the number of emails to be trigger for an event
If by mistake an event gets trigger and email notifications are generated, then we want a counter to be there, so that it can check that if any event is triggered for more than 100/500 times, it will automatically stops / blocks the event.Any idea ho...
Multi line Text variable field value read only and as well as editable in Catalog Item
Hi All,Multi line Text variable(for suppose I have taken short description as shown in below) in catalog item we need enter a value like name as like dynamically who as selected Name and select the and email both get read-only and number need to be e...
Resolved! Database View
Can we create database views without reference fields? or is it mandatory to have reference fields available to join tables, kindly assist, Thanks!
