Business Rule not working on Audit table
Hi Experts, I have created a after insert business rule on [sys_audit] table. But it is not working.
Guided Learning: ITSM fundamentals
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
- ServiceNow Community
- Products
- IT Service Management
- Guided Learning: ITSM fundamentals
Options
- Mark all as New
- Mark all as Read
- Float this item to the top
- Subscribe
- Bookmark
- Subscribe to RSS Feed
- Sort by Question Start Date
Forum Posts
Resolved! Restricting task table
Hi community, I've tried a 3rd party tool that has an endpoint of /api/now/table/task As far as I know the task table is a parent table of incident, case, change, problem since the external users can access the case table to get their cases through t...
Resolved! what is the default return for a API end point of Task table get method using 3rd party tool
I have tried using a get method using an endpoint of /api/now/table/task I don't know what is the logic or the default filter for it, is it getting all the records of the user can access to? I thought it would be just like the /api/now/table/sn_custo...
RITM is not waiting for request approval
Hello everyone, We are currently facing an issue where the Requested Item (RITM) is not waiting for request approval as intended. In our scenario, the desired behavior is that upon requesting approval, the RITM's execution should only start after the...
Email Template
I have created an email template that auto populates the body with a sign off template. I have set the conditions and this seems to work seemingly on the sn_customerservice_case table but not on the sn_customerservice_task table. I recreated the same...
Resolved! workflow if condition script required
I have created workflow as per requirement if after creation of catalog task to fulfillment group Servicenow group up to here is fine. After that I have kept the If condition Please help me how to kept the if condition for this requirement.catalog ta...
Resolved! What is the use of sys_attachment_doc table in servicenow.
What is the use of sys_attachment_doc table.when I trying to copy attachment from ritm to sc_task I found a code in community where they copied attachment to both sys_attachment table and sys_attachment_doc table.*Can anyone explain me thislink to co...
One click Smiley image in email notification should redirect to ui page
Hi, Requirement - once the incident is resolved, resolved email notification is triggered to the user where in email body , smiley images from dissatisfied to satisfied images should be present . Once the user clicks an emoji for e.g . Satisfied e...
Automatically Revoke ITIL License based on Last Login
If any user having ITIL License and not logged into Smart Desk system for more than 45 days then remove the ITIL License.Create Schedule job to check the Last Login of users having ITIL Role.Send Notification to user on 30th day copying Group Manager...
Resolved! As an ITIL User, I want a dashboard that easily provides me information about incidents.
As an ITIL User, I would like to have access to a dashboard that easily provides me information about the Incidents that are assigned to me and my groups so that I can efficiently manage my workload throughout the day. The ITIL User dashboard should ...
When User is selected then auto populate the groups that user is present in catalog item.
I have a requirement that in the catalog item field name is Requester (sys_user) and when we select the user then a small box will open under that field with groups that the user present
Knowledge article validity functionality
Hi Team, I have few query related to knowledge management as I noticed few of the article validity expired but that article workflow status are still publish but article are no longer available to the user, can anyone suggest is it the expected behav...
Standard change state transition
Hi Team, Although I created record for state transition from implement to review, with condition script which check if there are no active tasks and also checked 'automatic transition'.But when I close all tasks in implement state, still change is s...
I have to check a field is updated on within 5 months.
There is a field. I have to check that field is last updated on within 5 months using script. Can anyone please help me out.
How can I check that a date field is updated before 5 months ago or less than 5 months ago ?
There are total 5 fields on a report table, for example: A,B,C,D,ED field is a date field. E field is a choice field having values like x, y and z and it is a read only field.I have to set that E field value based on below conditions:(1) x -> At leas...
New solutions
