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A query on reports in ServiceNow

Hi Friends, I am creating a report which has scores from 1-10. I have segregated the scores in 3 ranges from 0-3; 4-8; 9-10 while I am developing a report with scores on x axis with bar graph the order is not getting maintained i.e (0-3)(4-8)(9-10) i...

Resolved! How to modify the Article body?

Hi All, When I open a knowledge article and click on 'View Article' UI Action,  it displays the details of that article in the platform including the KB number, Subject, body etc. I want to modify the details which are present over here, let us suppo...

Screenshot 2023-02-13 135909.png
SN_Learn by Kilo Patron
  • 1125 Views
  • 5 replies
  • 2 helpfuls

Create unique array of sys ids

Hi everyone, I have an array of multiple sys ids in that some sys ids are same.I need to create an unique array my code is working properly in the Background script but not working in script include please help me with this.If you have any other meth...

shekhar_jain by Tera Contributor
  • 1306 Views
  • 5 replies
  • 2 helpfuls

Update description with caller name

Requirement : Description needs to be updated as caller name after update using business rule. I have tried below code but its not working. var gr = new GlideRecord('incident');gr.addQuery('caller_id.name',current.caller_id.name);gr.addQuery('descrip...

Ajitsure by Tera Contributor
  • 1048 Views
  • 7 replies
  • 0 helpfuls

End user unable to access the Survey

Hello Team,We have a survey set up on Incident Closure, but the end user is unable to access the Survey. When the end user click on the Survey Link they are redirecting to ESS view.Do we have any separate configuration for end user to access the Surv...

MSM1 by Tera Contributor
  • 848 Views
  • 3 replies
  • 0 helpfuls
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