Hello, While migrating the update set from the QA instance to Prod I got this error image added below.same update set we migrated successfully from the Dev instance to the QA instance but got an error in the Prod.in the update set only captured the t...
Hi, Created a view to list all ESX servers (from the cmdb_ci_esx_server table), connect it with the relationship table (cmdb_rel_ci ). The objective is to get all the (1) ESX Servers, (2) their Vcenter Reference, and (3) business services (cmdb_ci_...
Guided tour is working fine for admin user but not working for non admin user. For non admin user, some steps are not working eg. callout is not pointing correctly and it is pointing to different position for different screen size (large/small), some...
Working on an inbound email action and using values in the email to set the short description or description field and it is getting cut off like there is a character limit. Here is an example of what is in the body of the emailPlanned Start Date: 11...
If by mistake an event gets trigger and email notifications are generated, then we want a counter to be there, so that it can check that if any event is triggered for more than 100/500 times, it will automatically stops / blocks the event.Any idea ho...
Hi All,Multi line Text variable(for suppose I have taken short description as shown in below) in catalog item we need enter a value like name as like dynamically who as selected Name and select the and email both get read-only and number need to be e...
Can we create database views without reference fields? or is it mandatory to have reference fields available to join tables, kindly assist, Thanks!
Hi Team,I would need help, i need to run the report and fetch incident ticket data for 149 assignment groups. I don't see any such option available in report section for adding multiple assignment group. Appreciate your help. Regards,Garvit
Hi,I need help regarding the below scenario. Can anyone please help me? In the portal when we are filling out a form for the request by selecting the particular service category (as shown in the attached picture ) the Excel sheet should be populated ...
Hi All, Once request is submitted, RITM will be created. I am generating report (in PDF format )for catalog item variables filled or selected when user will submit Service Request.I have created report on table "sc_item_option_mtom". If the Question ...
Hi All,I have a requirement Actually in record producer, i am using a Variable set , in that , three fields, " Selected user(Reference field), type of leave and time of period ", So here the field 'leave type' was only visible , when the user(Selec...
Hi Experts, I have created a after insert business rule on [sys_audit] table. But it is not working.
Hi community, I've tried a 3rd party tool that has an endpoint of /api/now/table/task As far as I know the task table is a parent table of incident, case, change, problem since the external users can access the case table to get their cases through t...
I have tried using a get method using an endpoint of /api/now/table/task I don't know what is the logic or the default filter for it, is it getting all the records of the user can access to? I thought it would be just like the /api/now/table/sn_custo...
Hello everyone, We are currently facing an issue where the Requested Item (RITM) is not waiting for request approval as intended. In our scenario, the desired behavior is that upon requesting approval, the RITM's execution should only start after the...
