Hi all,I have a catalog item, where if the option "Add" is selected, the attachment field becomes mandatory and the user gets a pop-up to attach a document. This seems to be working fine on the Service Portal but not working on the backend. I put in ...
Expired CIS ITSM certificate, we need to re do the exam or we have another way to upgrade it
Hi,i'm trying to show an image on a catalog item form. Unfortunately after uploading the image on the db_image table and after configuring the macro, the result is the following: here's how i have configured this part of the catalog item: Please advi...
Can we download KB articles from any of the knowledge base in one shot? If yes, How?
I have a scenario in which i want to create an incident with the help of Catalog Item instead of record producer. how can i do this?For this purpose we can use flow design and something else?
Hello All, Is it possible to copy a variable via scripting? I have created UI page which is taking values from respective table Please see below popup screenshot for reference. I need to create copy of selected above variable to below catalog it...
Hi, I have a piece of code whihc find out the active users with no roles and its working perfectlyvar x = new GlideRecord('sys_user');x.addEncodedQuery('active=true^sys_id!=javascript:getRoledUsers();');x.query();while(x.next()){ gs.print(x....
How to display attached html file content in knowledge article body. If a user attach any html file in any KB Article, the html file content should display in article body. How to do this ?
We had a requirement to create a SLA for one of the catalog item. In that catalog we have 2 choices, for 1st choice it has a sctask which has 5 days of SLA. And for 2nd choice we have 2 sctask, 1 sctask has 6 days SLA and another one had 5 days SLA. ...
In Germany is bildungs gutschein possible for Service Now CSA certifcation
I am facing problem which is that i have an event interactive filter to populate data of two reports based on two different table. The main issue is, there is no common filed in both table. How can i do that?Can anyone help me?
Hello, While migrating the update set from the QA instance to Prod I got this error image added below.same update set we migrated successfully from the Dev instance to the QA instance but got an error in the Prod.in the update set only captured the t...
Hi, Created a view to list all ESX servers (from the cmdb_ci_esx_server table), connect it with the relationship table (cmdb_rel_ci ). The objective is to get all the (1) ESX Servers, (2) their Vcenter Reference, and (3) business services (cmdb_ci_...
Guided tour is working fine for admin user but not working for non admin user. For non admin user, some steps are not working eg. callout is not pointing correctly and it is pointing to different position for different screen size (large/small), some...
Working on an inbound email action and using values in the email to set the short description or description field and it is getting cut off like there is a character limit. Here is an example of what is in the body of the emailPlanned Start Date: 11...
