Guided Learning: ITSM fundamentals
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Resolved! Database view - ESX servers and dependencies

Hi,   Created a view to list all ESX servers (from the cmdb_ci_esx_server table), connect it with the relationship table (cmdb_rel_ci ). The objective is to get all the (1) ESX Servers, (2) their Vcenter Reference, and (3) business services (cmdb_ci_...

bigfissy by Tera Expert
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  • 1 replies
  • 1 helpfuls

Resolved! Multiple Assignment Group

Hi Team,I would need help, i need to run the report and fetch incident ticket data for 149 assignment groups. I don't see any such option available in report section for adding multiple assignment group.  Appreciate your help.  Regards,Garvit 

Garvit1 by Tera Contributor
  • 2229 Views
  • 6 replies
  • 0 helpfuls

Resolved! Restricting task table

Hi community, I've tried a 3rd party tool that has an endpoint of /api/now/table/task As far as I know the task table is a parent table of incident, case, change, problem since the external users can access the case table to get their cases through t...

RITM is not waiting for request approval

Hello everyone, We are currently facing an issue where the Requested Item (RITM) is not waiting for request approval as intended. In our scenario, the desired behavior is that upon requesting approval, the RITM's execution should only start after the...

Aditya37 by Tera Contributor
  • 1448 Views
  • 1 replies
  • 0 helpfuls