Hi, As per ServiceNow OOB functionality, whenever we closed the incident while checking the knowledge check box then the knowledge article will create. but I have a requirement like Create Knowledge Article from problem and Change as well using the k...
Hi,we have two fields on Incident form:u_data : It is a reference field to the data table(client_data).u_accName : It refers to sys_accounts table And sys_accounts table also a field ('u_name') which refers to (client_data) table. Now on incident tab...
Requirement : BR should run only if "Recipients" field in sys_email table contains any of the emails that are present in property.example : Let's say if property has "123@abc.com" and "456@abc.com" values. If any new email is ready to send to these ...
Hello Team, I am calling the endpoint via REST outbound message from ServiceNow however I am getting below error.We have added and validated the required certificate in certificates table.Request not sent to uri=" org.apache.commons.httpclient.HttpEx...
Can we add stages of custom table record on portal which is got inserted through record producer?(for eg - after requesting something we are able to see the stages of RITM on portal, but i've added record producer on portal so after inserting record ...
Hi Community, There is one catalog item in which requester is approver can we auto-approver this approver in workflow. Thanks in advance.
HI Team,iam trying to autopopulate email field using caller, but iam failing to achieve the results.could you please help me checking the below code. Client Script:function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoadi...
Dear, I'm busy with creating a new Catalog Item. I first create a variable called 'Service_Catalog' where I'm asking the enduser to select one of the existing Service Catalogs (sc_catalog.list). Now I like that the end user selects in a second varia...
Hi, I have created Categories and sub-categories for catalog items but they are not reflecting in the portal. Can anyone help me with this.
Hi All & @Dr Atul - LNG When I close the 'SCTASK,' in 'RITM' it should generate another task in the queue without requiring a form reload. However, I'm uncertain about how to accomplish this in Flow Designer. Currently, we've set up three consecutiv...
Hi,Multi-Select Box i can't see it in the catalog item field type please help do i need to configure something. my requirement is i want to select multiple values from the dropdown which field type should i need to use. Thanks,
Hello community,I want to the functionality when all feedback task gets resolved or closed related to knowledge article then knowledge article should gets unflagged.I will be grateful with your help.Thank you!
Hello Everyone, Is there a way of creating an Incident or a Service Request from an inbound email. Currently, ServiceNow is only creating Incidents using the inbound email action. We want to if we can create either an incident OR populate a generic...
Hi how does the client script differentiates which g_scratchpad variable it's utilizing if there exist more than 1 g_scratchpad variable with the same variable name and defined on the same table. TIA
I want to filter records based on the 'tags' field. In the condition builder, I aim to perform the following: Field: tags, Operator: 'is one of', Value: 'tags_records'. However, in the condition builder for the 'tags' field, there is no operator avai...
