Adding additional fields to update asset from mobile app

[AmolP]

Hi Team,

I am trying to add more fields that a service desk agent can update using mobile app when they scan an asset tag using a mobile app.

OOTB- we just see 3 fields:

• State
• Location
• Assigned to

I need to add:

• Asset tag
• Serial number

So that the agent can update them if they find any issue

Steps that I did so far to update the OOTB feature is:

1. All > System Applications > Studio
2.  Selected IT asset management mobile
3. Action items > Update asset
4. Added :
   1. var assettag = parm_input.assettag;
      var serialnumber = pram_input.serialnumber;
   2. if(!gs.nil(assettag)) updateJson["assettag"] = assettag;
      if(!gs.nil(serialnumber)) updateJson["serialnumber"] = serialnumber;
5. Parameter screen: Update Asset > Open Record
6. Copied OOTB fields and added new Inputs and UI rules 
7. Copied OOTB fields and added new Variables
8. Function > Action > Update Asset
9. Copied OOTB fields and added UI parameters
   1. Asset tag
   2. Serial number
10. Copied OOTB fields and added action parameters mappings
    1. Asset tag
    2. Serial number

Saved everything and loaded the mobile app and did a scan but when I try to update the asset, I still do not see the newly added fields. What am I doing wrong?

(See attached screens shots)

Please guide

[newservicenowus]

Hi @AmolP 

Did you resolve this? I have the same issue.

Thanks

[AneeshaJaleel]

Hi @AmolP @newservicenowus ,

Were you able to resolve this?

Thanks

[AmolP]

@newservicenowus and @AneeshaJaleel - No, I was not able to resolve it. The business requirements changed so did not follow through on the solution.