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Software Asset Management (SAM) allows you to take control of your software assets, which reduces your compliance risk and lowers software costs. This blog covers your full SAM journey, which includes four key phases: onboarding, activation, deplo...
Hardware Asset Management (HAM) lets you take control of your hardware assets, which creates visibility across your hardware estate and optimizes your hardware inventory lifecycle processes. This blog covers your full HAM journey, which includes fou...
Hi SAM Community,Looking for guidance on a compliance gap we're running into in our SAM Pro implementation — specifically around entitlements failing to match normalized discovery models due to a missing edition field. BackgroundIn our environment, t...
Hello Community,We are Integrating Slack for SaaS license management and using this document on ServiceNow: Integrating with Slack On Outbound HTTP log it is showing this error message: {"Errors":{"description":"non_org_teams_only","code":400}}Could ...
Hi All, We have a requirement to configure ACC for endpoint (laptop/desktop) software discovery for SAM Pro, as we do not have SCCM, JAMF, Intune, or similar tools available for endpoint software discovery. Could someone please let us know the prereq...
Hi all,We are preparing to import our meeting room assets (e.g., TV screens, speakers, sound bars, etc.) into HAM.I'm wondering how each type of equipment should be classified within the Resource Category.My assumption is that speakers and sound bars...
Hi All, I have done the JAMF integration with ServiceNow and it is successful. But after the integration I am getting below mentioned error for few of the records. Also there are sets remains in Pending state and some are getting Processed. I am not ...
I am trying to use the Hardware Inventory Stock Order catalog item in a test environment. I have generated the "Source Request Items" catalog task, however when I use "Source request" in the Hardware Asset Workspace to fulfill the request, the Vendor...
Welcome to our dedicated office hours for ServiceNow SAM customers! This is your go-to time for all things related to managing, maintaining, and optimizing your SAM program. Whether you're looking to troubleshoot issues, learn best practices, or d...
Welcome to our dedicated office hours for ServiceNow SAM customers! This is your go-to time for all things related to managing, maintaining, and optimizing your SAM program. Whether you're looking to troubleshoot issues, learn best practices, or...
I have a situation where a restricted reclamation record was set to closed skip as the users received a temporary exemption for the software. The exemption expired and we want a new restricted reclamation record to be triggered. We have noticed in ...
From Laptop to License — Day 2 of 15Hi everyone,Somehow the original Day 2 / Post 2 article from my From Laptop to License series was archived, so I am reposting the same content again for anyone who was following the series or wanted to refer back t...
From Laptop to License: A Practical ServiceNow ITAM SeriesHello ServiceNow Community,I am excited to begin a new 15-post series: From Laptop to License: Connecting HAM, SAM, CMDB and IntegrationsThe purpose of this series is to explain ServiceNow IT ...
Hi everyone,I requested a new instance from the ServiceNow Developer Site, but I haven't received it yet. Does anyone know how long it usually takes to get one?Also, are there any ways to get an instance faster or any alternatives I can use while wai...
Hi everyone,I'm currently working on a project in my Personal Developer Instance (PDI) where I'm creating a custom Service Catalog with my own categories and catalog items.I've successfully created my custom catalog, and now I'm trying to reuse one o...
Hi What is the use of the field 'Ignore installs' on the Software product form. How will it work.
Hello, after doing a lot of tests, I cannot determine the reason of what seems a strange behavior, It's not clear If i'm doing mistakes in the configuration of Suites or there are some issues in the SAM OOTB Process. I explain what I mean: I simply n...
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