Hi,Attachment and comments are attached in the Case is not being carried over to the RITM it is made by email reply. Is it an expected behavior? or Is it possible for the attachments to be carried over?In case it is possible provide script for this...
I applied for a server, but when I enter the Source Request screen through the catalog task, all the buttons are not available why is this? Thanks in advance!
Hi team, We have to extract the list of CIs that showing in Reconciled CIs in CMDB 360 Dashboard. Please let us know how to get the data? How the data is populating and what filter condition to be applied..?
Collection type field is not there in the active table(u_site_watcher_locations) . Any suggestions ? Please find the below screen shots. The table structure It shows as an extension of the base 'cmdb' table with missing fields. my overall goal here ...
Hello all, With Asset Audit, I would like to enable the audit and update the list without the use of a scanner. I am sure this ability was there (UI trigger in the assigned audit), but not seeing it or it has been removed. Here is my story, and I am...
Hi All,I wanted to understand whether it's possible to customize Agent mobile App - Create Asset functionality. I have couple of scenarios1. On selecting Create asset option it opens a page which to scan the device. Then it performs a search. After t...
Hi All, when we crate a purchase order for consumable after the purchase order is received why the state of consumable is change to "in stock" and "available". do we need to consume them manually? how the state will be changed to consumed through pur...
We have a need to track loaner phone and laptop chargers. We have added charging cables to the consumable asset table since they don't have serial numbers. On the consumable asset records on the alm_consumable table, there is the ability to set the...
The OOB roles are pretty broad with regards to access for the HAM module. Is there a recommendation for a decentralized organization on how to provide access to asset operation but only allow updates to their team's stockroom or assigned assets? Any ...
We are trying to identify the relationship between alm_asset and Computers table. The assets we have in Stockroom(which are scanned by the Servicenow mobile app) also gets added in the Computer table. If we change a field in this record in the Comput...
I'm going through the asset reclamation flow to try and get a better understanding of it. My question is what happens during the flow when it's discovered that an asset is missing? As an example, the reclamation method is "ship" and it gets lost in t...
Hi Team, Recently we found that the "substate" choices are getting created automatically for the Hardware Asset Table. On analyzing it we found that there is a custom flow for the Hardware Asset Refresh Task where we see the duplicate choices are co...
Whenever I create stanadard change, 2 initial tasks gets created automatically just after the CR submittion. Till this time no workflow is attached to the change. please suggest where i can find the configuration of such tasks
Hardware Asset Management, refer the official documentation
Hi All, I have done the JAMF integration with ServiceNow and it is successful. But after the integration I am getting below mentioned error for few of the records. Also there are sets remains in Pending state and some are getting Processed. I am not ...
