Forum Posts
PO State Change via REST API – Requested to Ordered Not Working
Hello Community,I am automating the procurement flow in ServiceNow via REST APIs from a Node.js application.Current status: - Service Request and RITM are created successfully - Purchase Order and PO Line Items are createdIssue: When updating the...
Looking for correct answer
Hello Community, I am looking for the correct answer of below question, can someone pls help. Que - What are some examples of operational expenses of managing an asset throughout its lifecycle? (Choose two.)A. Replacement partsB. Storage costsC. Mai...
Resolved! core_company table - Normalized Company Mapping Tab
Hi, Can someone explain to me what it means when the company is normalized? Is there a particular job that normalises the company in the table? See attachment as an example What is the best way to keep this table tidy and to avoid any duplicates? Tha...
How to transfer more than one asset in a transfer order line
I have a requirement to transfer more than 1 asset from stockroom A to stockroom B. But if i select Model first then it makes the Quantity Requested field read only and if i do vice versa i.e. i put Quantity requested 10 then i get an error and it se...
How to link cis to asset for old records
There are assets with no ci linkage and ci with no asset linkage but both of them having same serial number, we need to make sure both are linked. What is the best and safest way to link those?
Resolved! Eligible for Refresh
How "Eligible for Refresh" is changes to false?We are using Hardware Asset Refresh Order catalog item , after completing all the Hardware asset refresh line task , the assets stays in eligible for refresh "true". why is it happening?
AMDB of PMIKRYSNL8157, you will see that the CI has changed to pmi-bbyenop0dacfh
Hi Community, The user has reported the issue as follows:1. This PC was attempted to be built using Factory Autopilot.As you can see, the AMDB CI name was changed to a different name. We suspect this issue occurred because the build proceeded without...
Where should information about Hardware's physical location be stored
Hello All, I am looking at the cmdb_ci_hardware and alm_hardware tables and looking for the right table to put information about the physical location of a device. It not just building information I need to store --> floor, rack number, and slot for...
Servicenow HAM
Hello Team,I recently had an interview for a ServiceNow HAM (Hardware Asset Management) position, and the interviewer asked me a question that I was unable to answer:When we create a consumable assetwhen we manually create a CI in ServiceNow,what are...
Resolved! Essential Notes for Asset Coordinators in ServiceNow HAM
Elevate your Hardware Asset Management skills with my detailed notes designed specifically for Asset Coordinators using ServiceNow Perfect for both beginners and seasoned professionals aiming to excel in HAM in Asset Management . Unlock the full pote...
Hardware Content Services
Could someone please shed some light on how to handle situations where: 1. Hardware Content Service only has "General Availability" as a lifecycle phase for a certain model. How can we have other phases like "End of Life"?2. "Useful Life" field on "c...
Resolved! Stock rooms vs locations
All, We've just implemented HAM Pro and moved from legacy ServiceNow instance which did not have HAM module but just ITSM. HAM concept is new to everyone.We're implementing process flows, for requesting a hardware we want to put it into a stockroom i...
Guidance on Assessing SAM Pro & HAM Pro Implementations for Gaps and Enhancements
Hi everyone,I am currently working with a client who wants a complete assessment of their existing SAMPro and HAMPro implementation in ServiceNow. They want clarity on the following areas:What functionalities of SAMPro and HAMPro are already implemen...
