Hello All,I need a requirement like when i raise a request in Hardware Refresh Model than a task will create and in SCTASK there is a field investigation_resolution_code option when i select lost or Stolen in this dropdown based on this need to check...
Help?We turned on the integration spoke from SN to IntuneI am pulling over the OS version, Wifi Mac and other details. Our Help Desk manager asked if we can get the Model ID from Intune, which we can, BUT he wants to know if we can make it the "norma...
What has been other peoples solutions to de-duplicating Hardware Models? I was looking at this KB article:https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0999448But the issue I see with this is - it is a one-time fix (unless I ...
Hi folks, one question that might not be REALLY related to HAM module itself, but I would like to have some insights on how you deal with this in your company. We need to make the Physical Asset Validation in the company at least once a year; this me...
Hi all, I just discovered that HP (and I believe other manufacturers) reuses their serial number range every 10 years. We got one case that an old computer serial is the same as a new one acquired by the company. Luckly, in this case, the old compute...
In ServiceNow Asset table we have many file to attach on many Asset Entry. We don't want to do it manually. Do we have a solution to do all attachement in 'one shot'
Hello team, We have non-normalized device/hardware models discovered by various discovery tools. And since we have normalization service enabled, ServiceNow automatically normalizes all these models wherever match is found.This auto-normalized model ...
Does anyone know how to bulk create maintenance plans? The standard Import feature allows me to download the template (including all fields) but does not let me define the filter conditions or associated maintenance schedule.
Like the question states, can we use a third party barcode scanner to scan assets into ServiceNow without having to subscribe to HAM PRO. I am not interested in using the Mobile App as cellular devices are now allowed in our work environment. Thank y...
We are in the process of implementing Hardware Asset Management and one of the key questions that our agents have is how to interact with Service Operations Workspace and Hardware Asset Workspace in parallel?We have Universal Request and Advanced wor...
Can anyone answer where this page is configured?
Hi, I am trying to find guidance or product documentation which explains which model category on a model record is chosen when you insert a new asset. We have models which have multiple categories some with CI class and Asset mappings some without. T...
I have an issue with script include HampLoanerUtils that is run against the Loaner Asset Request to search for available 'Models' against location. Right now, it is not producing any results.
I have some issue with importing assets via Import set. Usually we import some assets from old systems, where the model is 99% not compliant with the models in the content library. Also during the import, I noticed the product model is created direct...
