Where is the Assignment Group for Source Requests determined / configured?I can see that:the catalog item does reference the "Standard Hardware Asset Request" (comes with HAM Pro)that the flow waits for the RITM Sourced state to change to truethat th...
Hi, How do I edit the List Layout of on Asset Task? I have tried on the native view if I can change it from there but I can only see the Default view.Can you please guide me through? Thank you.
Can anyone please advise me for how to create this report / dashboard, I'm looking for a report / dashboard to give me how much time spend for closing the task by assignee who are part of particular assignment groups.
Hi all, we are evaluating the PRO version in our enviromnent, and we received a presentation from Servicenow with those capabilities from the PRO: Hardware asset manager workspace• Inventory management• Asset estate• Model management• Procurement• As...
Hi all, sorry about the question, but I could not find any place on Internet with that..... I know about the builk update in Servicenow, where in the "list view", you can select multiple cells from same column, double-click on them, and change the va...
Hello, When we submit the Loaner Asset Request item, How the Lead Time is been calculated. Not getting this Thanks in advance
Hi all! Hope you are fine! I need your guidance and support on this. In our company, we sell the computer laptops to employees when the they reaches the end of life. Today, there is a process approved by IT Managers and Finance team; this process is ...
I am the assigned Hardware Asset Manager and we just recently implemented ServiceNow. I learned how to complete an audit of a stockroom but what is the most efficient method of auditing assets that are issued to employees throughout the organization?...
We have a hardware table where we have made 'Serial Number' as unique so that no 2 records have same serial number.But for old records we have multiple Hardware records which have same Serial Number. Is there any way so that users can select the Hard...
All, We've just implemented HAM Pro and moved from legacy ServiceNow instance which did not have HAM module but just ITSM. HAM concept is new to everyone.We're implementing process flows, for requesting a hardware we want to put it into a stockroom i...
In my PDI, if I try to do an insert and stay (for ease of recreating problem) I get a message - Error MessageError: Duplicate Entry - Matching Configuration Item found.In my actual instance, I do not get this error, and I create duplicate CI's. Can a...
Hello Experts, I have been trying to understand how the ‘source request’ workflow is triggered. When users submit the OOB asset catalog items, the base workflow and source request are triggered. I noticed those catalog items are linked to the flows f...
Hello Could you please help me to resolve this issue, in fact, i'm setting up HAM and i'm trying to add asser_action in the related list "affected ci" to incident and change. but , i'm not able to find out this column asset_action , i searched in the...
Hello, I understand that by default the Prepare task is auto generated two days before the start day in the loaner order request workflow, but I'd like to be able to start the task sooner. I've been told to modify the Number of days required for prep...
All. I have not been able to find much about this and how to get it changed. I am guessing there is a behind the scenes script potentially setting this short description. We have a Hardware catalog Item that is showing an inaccurate short descriptio...
