Hi everyone,I am currently working with a client who wants a complete assessment of their existing SAMPro and HAMPro implementation in ServiceNow. They want clarity on the following areas:What functionalities of SAMPro and HAMPro are already implemen...
The quantity of a consumable in a stockroom is incorrect. Not sure if the consumables were not received properly or issued properly; however, the physical count on the shelf does not match the quantity in the alm_consumable record. The quantity field...
Asset Attestation -only email should be sent to the end users consisting of all the assets that the end user holds. No action is needed from the users end and it must close automatically
Hello All, I am trying to load asset data . i do have one PO number and it has 2 PO line number associated with it .One PO-line number has quantity of 30 laptop and another PO-line number has 10 quantity of laptop. Both PO-line number has same laptop...
A particular incident is not opening. It keeps loading continuously and then times out due to a huge amount of data. The incident record has an unusually large number of journal entries (comments and work notes). I have cleared the browser cache and ...
Hardware models in ServiceNow are being duplicated based on BIOS versions, resulting in unnecessary model variations.Instead of managing around 10 actual hardware models, we now have 100+ model records. This is causing cost mismatches, incorrect repo...
Hi All, I have the following requirement:We do have many models for the customer. And in HAM Pro we have to have all the models published and then only we can use it for Request.Is there any way where we use a single catalog item and models are not p...
Description:We got a simple requirement where we need to add a default GroupBy functionality to the Planned Assets related list under a record in the Hardware Disposal Order table. But for some reason, it is challenging our team and we are now stuck....
Hi all,We are using Intune & Jamf (no Discovery) in a domain-separated ServiceNow environment.Issue: Duplicate Product Models are being created even when the same model already exists in the same domain. Expected behavior: Same model in same domain →...
My customer is asking which data is transferred when opting-in to the content service. Is it just the combination of Manufacturer, Name and Model number? Or anything else?
We are having intune integration in place for importing configuration items. If it is a hardware , as per the OOB, assets are automatically getting created through scheduled job. But for few of the assets, the company field didnt sync. I tried by man...
Hi Team I need to learn details of Hardware asset management & software management.as well as SNOW HAM pro & SAM Pro
how i do report for that i know about indicator and process of % but here i confuse in what condtion should be apply here .... Anyone? becuase field doesnot exist that name is replacement model/replace/replacement etc
In incident table i have two choice fields.1.Scan (choice field)2. Pan(Choice field)Senario: I want to show Message Value If Customer or Saving .I have used decency one but it is not working i want to show this field in list through script. Please ...
