Updating Enterprise Model Categories

Hi,We would like to use the Facility Hardware CI Class (cmdb_ci_facility_hardware) but noticed that OOTB there is a Model category that points to the Facility asset (sn_ent_facility_asset) class. If we would like to use this CI Class, is the best pra...

Guidance on Implementing Zero Touch Refresh with FedEx via Service Bridge in ServiceNow

 Hello Everyone,We are currently using HAM Pro on  TPSM SKU .Recently, I came across a video demonstrating how ServiceNow’s Zero Touch Refresh functionality can be integrated with external providers like FedEx using Service Bridge. While I understand...

Handheld CMDB Class where some phones have two different phone numbers and IMEI2

Wondering if anyone out there have come across the problem of some Cell Phones held in the Handheld class have 2 Phone numbers, and a second IMEI2. If so, how did you address this situation?Thanks, Jimmers

How to run HAM - Hardware Normalization scheduled job in all domains without conflict with SAM.

The requirement is to enable the HAM - Hardware Normalization scheduled job for all domains.I’ve configured the scheduled job to run in every domain by setting the Run Asset Process field to true. However, I’m facing an issue with an out-of-the-box B...

Desktop HP Printers - wanting to capture consumables in a report

Good morning everyone!We've been asked to build a report out that shows the usual (address/contact/CI name/SN/make/model, etc) but the one part that's got me a little stumped is how to capture HP desktop printers (your typical Laserjet, DesignJet, et...

regarding email notifications

I want to fetch all the approvers from the flow and add it in email script and that script is being used in a notification.So when the notification triggers all the approvers name should be displayed related to that request.how can i write the script...

Status state to build vs in production when discovered.

Quick question, and thank you in advance.   I notice that Discovery is creating the models.  I am wondering if someone knows where to find the logic behind why some models get created in Status = "Build" vs Status = "In production".  Looking in Makea...

Hardware Asset Ageing Dashboard

Hi, I am trying to create asset ageing report through Platform Analytics Dashboard. Please can someone help me or guide on how can i create the same. I want to create the same based on Purchase Date or Warranty Expiration date. I want it to be bucket...

Guidance on Handling Duplicate CI & Asset Records

Hi everyone,I’m working on a scenario in ServiceNow ITAM (HAM + Intune integration) and need some guidance.Current Behavior:During migration from one ServiceNow instance to a new instance, some records were manually inserted into the cmdb_serial_numb...

IRE

How to check the discovery source for a Hardware Model .Is it the cmdb_ci_computer table or the alm_asset to search the discovery source for some specific series of laptop ?How to check the IRE rules for these models to see if they validate the exist...

Normalized data services

Hi All, We have company records on the core_company table and we have identified there are true duplicates and also for a few company records we dont even have the Hash Value generated. 1. How to generate the Hash Values for the records without runni...

in service now platform implementation on demand 'Did you rename the HHD module as All HHD Request '