In an active contract the payment schedule field is greyed in our environment, meaning you cannot adjust it. It also seems not possible to change the value in this field by choosing the "Adjust" , "Extend" or "Renew" button. So how can we update this...
I need to install TNI in my PDI but unable to install as it needs to install hardware management which is not required by me, But I dont have an option, I need to have TNI it in my pdi where can I raise a ticket for this concern?
Hi There, I am doing the above course (Hardware Asset Management (HAM) Fundamentals On Demand (Washington)) and I am trying to activate the Lab instance after doing the first 2 modules. The Lab has opened and I am in a trial instance of Service now b...
How are folks managing their cloud estate so that CIs remain clean and accurate and relationships (like software allocations or business application mappings) remain intact? Looking at our CMDB for Azure or AWS hosted servers. I see multiple records ...
Reaching out for your help/suggestions with alm_hardware import.I am importing data into the alm_hardware but it is not creating a ci on the cmdb_handheld_computing. I made sure that the model category "mobile devices" has ci class and asset class de...
We just implemented HAM Pro in our environment and we are experiencing some interesting situations with the normalization service. The models that currently exist in our system, which were created by Discovery, appear to be properly normalized. How...
What is the exact name of HAM pro plugin ? is it sn_ham ?
Hey Y'all!I am trying to edit the options available to fill in when assigning a Consumable Item. We want to be able to add in Building Codes, Floor Codes, and Room Codes, so we can assign equipment to a location. Any advice on how to add in these opt...
I want to set up a system in ServiceNow to manage hardware assets like mobile phones. Here's what I need to accomplish:Importing Hardware Assets:I have an Excel sheet with details about the hardware (e.g., name, model, quantity, barcode, etc.).How ca...
PFA attached doc. I have 2 issues related to Hardware Asset Management - 1. I need advise on how can I find how some fields on alm_hardware are being populated. Its probably coming from some integration but I need to find which integration. I have at...
We are currently reorganizing our hardware asset management categories. Our goal is to display only a few selected categories while hiding the rest. Are there any best practices we should follow for this process ?Additionally, we plan to update the M...
We just launched SN and the hardware assets seem to be a mess. Is there a way to have parent models? For example our laptops Lenovo ThinkPad T14 have 5 to 10 models for the same line. And looking at them it's a mess. I have been working in the asset...
Hi All, Looks Discovery is unable to scan some devices on the network. The asset is online when i try to run Discovery manually. Then the following message appears - XXXXXXX is not a reachable host (no response to target ports scanned by MID). What...
Hello Team , I have installed the Normalization Plugin And Execute the "HAM - Hardware Normalization" Scheduled job but still showing "New" Normalize status for few hardware Models and for few i can see the Normalized ,Manufacture Normalized stat...
PFA attached doc. I have 2 issues related to Hardware Asset Management - 1. I need advise on how can I find how some fields on alm_hardware are being populated. Its probably coming from some integration but I need to find which integration. I have at...
