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Help - Log files? or review of something automated?

I don't know what I did... At one point in time we wanted to create a rule that would look at the ALM_HARDWARE table and look at the Warranty Expiration field.  If today was 1 year after that date, we wanted the Eligible for Refresh to change from FA...

Regarding the HAM Pro

I need to be able to include multiple assets in a single transfer request. I can include multiple assets in a single transfer order line to prepare, ship and receive multiple assets in a single transfer order  whether could we send multiple assets in...

Resolved! Total cost in lease contract gets tax added by default.

When I create a lease contract and save it, it automatically sets 'applicable taxes' field to 'sales tax' and increases the total cost by that tax. This is pretty annoying in the scenario when we want to upload legacy data via transform map and sudde...

Asset Issuance to Non computer user

What is typical solution to issue assets to the non computer or non ad user and track the assets. There is a scenario for an e.g. what if user doesn't have account in AD or in ServiceNow and want to request for the assets or how assets custodian will...

vikasshah by Tera Contributor
  • 405 Views
  • 3 replies
  • 0 helpfuls

Asset tag generator

Hi Team,we have a requirement to create a utility to generate asset tags. So the requester can select how many asset tags need to be generated and then click submit. Upon submission, the utility should check existing asset tags and generate unique on...

dvelloriy by Kilo Sage
  • 856 Views
  • 2 replies
  • 0 helpfuls

Auto populate the data reference data

I want to populate the Model field automatically when the Mfg Part# field is selected. Both fields are reference fields, and need to fetch the Model value based on the selected Mfg Part# record. See the below scripts:  var GetModelDetails = Class.cre...

vinod6 by Tera Contributor
  • 311 Views
  • 3 replies
  • 0 helpfuls

Cannot see Hardware Asset Workspace

We are on Washington DC release and I want to have Hardware Asset Workspace. In our DEV env, I installed both sn_hamp and com.sn_itam_workspace but when I click on "Workspaces", I don't see "Hardware Asset Workspace". When I go to All -> Filter Navig...

iamkurt by Tera Contributor
  • 423 Views
  • 1 replies
  • 0 helpfuls

Cannot see Hardware Asset Workspace

We are on Washington DC release and I want to have Hardware Asset Workspace. In our DEV env, I installed both sn_hamp and com.sn_itam_workspace but when I click on "Workspaces", I don't see "Hardware Asset Workspace". When I go to All -> Filter Navig...

iamkurt by Tera Contributor
  • 451 Views
  • 1 replies
  • 0 helpfuls

Resolved! Sending purchase order to vendor via email

Hi all, We have a requirement to send a PO directly to the vendor via email, I have been looking at the PO / PO line items and can't find an easy way to do it. Just wondering if anyone done this sort of thing in the past and can help with the details...

Micky P_ by Tera Contributor
  • 920 Views
  • 2 replies
  • 0 helpfuls

Resolved! Duplicate an Asset

Hello,  I am new to SN and just working on uploading Assets into our Stock. Is there a way to duplicate an Asset? For Example I add 1 laptop as an Asset and then duplicate it 4 times for the other laptops that are to be put in Stock.#asset#AssetManag...

jmon by Tera Contributor
  • 632 Views
  • 2 replies
  • 1 helpfuls

Mobile Agent security

Hi,In HAM there are a couple of applications that are using the Mobile Agent to scan Asset tags etc. Examples: Stockroom and Location Audits, Asset picking, Create, Look-up and Receive Assets during asset on-boarding.What about the security of the Mo...