Resolved! Role
Which role is required to modify the model categories of hardware assests ?
Forum Posts
What SAM workflows are available in SNOW OOB
Company is not ready for SAM Module. Looking for documentation of what can and cannot be done in SNOW OOB
Red alerts in HAM Rule entry under cmdb_ci_* ident. using non-existent table is ignored during ident
Hi Community, When I open Hardware Asset records or the Hardware list view, I keep getting red alerts like these: Rule entry under cmdb_ci_power_eq identifier using non-existent table is ignored during identification! Rule entry under cmdb_ci_appl ...
How to manage phones, VoIP, teams (soft phones) etc in Servicenow
Hi, We have a requirement to manage Mobile phones, teams, VoIP , Tablets, Landline etc in Servicenow. We may want to do Order process and invoice process for these assets.1. Can we create custom model categories for each of these assets under HAM Pr...
Enforce CI verification from Azure SGC
Hi Some computers CI from the Azure SGC don't have an asset created. Upon investigation, CIs are showing with the verified=true. Can you explain why some have those CI needs to be verified since they are coming from the Azure SGC? Many thanks in adva...
What Ham workflows are available OOB
Company is not ready to bring in HAM module. Looking for documentation on what can and not be done for HAM in SNOW OOB.
Calculating End of Useful Life on the alm_hardware table.n
Calculating End of Useful Life on the alm_hardware table .nnn
IT Asset Management
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Calculating End of Useful Life on the alm_hardware table
I am trying to set the end of useful life for assets on the hardware table by using a combination of the created field on the hardware table and the useful life field set on the hardware models table. I have created the business rule below, but not ...
Red alerts in Hardware Asset Workspace – cmdb_ci_* identifier using non-existent table
Hi Everyone,I’m running into an odd issue in Hardware Asset Workspace and also in the classic CI list view. Whenever I open Hardware Assets, I see these alerts:Rule entry under cmdb_ci_power_eq identifier using non-existent table is ignored during i...
How to download Import Set error logs as Excel (Response file) immediately after uploading the file.
Hi Community, When I import data into ServiceNow using an Import Set, the system generates error logs if some records fail. Right now, I have to manually check the import logs to see the errors. My requirement is:After running an import, I want to im...
Order guides vs bundles
Hello everyoneWe have Ham pro plugin installed (Version is Yokohama)Requirement is to source assets (laptop+monitors+mobile+accessories) 1.Bundled models vs order guides anything is depreciated or that we should not use? 2.either in order guide or B...
HAM - Pallet - Pallet types
In the ServiceNow documentation, it is mentioned that a Pallet model category can have several model types, see below.Predefined pallet types are pallet, bin, box, container, and other.Where these types can be selected in the platform?Thanks a lot in...
I need this UI Action button
Create a UI Action for the child_incident related list. When clicked, this UI Action should filter the related list to display only child incidents where the category is hardware.
HAM: Procurement - Source request Button
Hi. Under procurement catalog task, there is a Source request button that opens the source request and list the ritms.This button is available on the Hardware asset workspace, but the customer request is to enable this on the Service Operations Works...
