I have implemented Asset Attestations in HAM of all live (in use) assets. I'm looking for best practice for user who cannot confirm/remediate their assets as they are on LOA. I don't want to cancel the Attestation for 4-5 pieces of equipment. What i...
We have a requirement to show the number of assets that were recently deployed. Specifically, we want to track assets whose Install Status changed to In Use in the last 45 days, and then display that count on the Dashboard.How can we create such a re...
Hi folks, how are you?A quick question that came to our mind here in the company...... What is an IT Hardware Asset? Might be a silly question, but some people are struggling on define what kind of asset needs to be managed in Servicenow. We have the...
Hi HAM colleagues, Getting and keeping an up 2 date AMDB/CMDB is key to support operational processes: No news here.When we are installing a high number of equipment we update the AMDB using the Asset Audit capabilities. We create one or more Assets ...
We had a MS HoloLens 2 discovered as a new model on our network a few days ago. It's showing as a Personal device in our inTune, because it was not domain joined....so we can only guess that someone logged into their Microsoft 365 account app(s), whi...
Hi All,I'm working with Purchase Order / PO Line Item records that are imported from an external source. They are imported as 'requested' and then need processed by different teams. I see an 'assigned_to' on the PO but no 'assignment_group' field. I ...
Hi, Someone within my organization is responsible for purchasing new laptops whenever users submit a hardware request. The person purchasing the laptop must then log the hardware request task ticket, including the laptop's assigned user, cost center,...
Hi Community, I'm attempting to restrict access to the Hardware Asset Workspace (/now/hardwareassetworkspace/home) to only users with the inventory_manager role.Here's what I've tried:* Updated the ACL now.hardwareassetworkspace.\* to require only t...
Dear Team, In case of having unmanaged assets ( A device which is not agent-based or even managed by common protocol like SNMP, ) I am looking for a way to work with such kind of assets for control and managed? Is that all done manually ?
We're creating a flow for creating a new asset record. Requestor can decide which asset state it should be created in. We use a very simple flow - collect the requestor input and use 'create record' against alm_hardware table. If we use state = In us...
Hi,Did anyone have any issues with the Hardware Model Normalization job in the last 24 hours? We noticed today that about 80 records have lost their normalized device type. When I go into the hardware model list all the affected models have no manufa...
I loaded assets into the asset table. All but a handful sync'd with the correct CI in the CMDB. How do I get the ones that didn't to synch?
Hi Team,We are trying to add a new Asset Class in Agent Workspace view.We have successfully added, a new Asset Class in Developers/Native view of ServiceNow using System Definition > Interceptor > Asset > Added under Answer related list and it is wor...
Hi All.For one Hardware Model, we have switches in all 4 data centers. Currently only one Model is getting created and all switches associated with it are getting added to one Hardware Model through DiscoveryE.g. For Hardware Model "Catalyst 3560x48P...
Hello! I am beginning the effort to create reports/dashboards that convey the total annualized cost of each EUC, including the installed software (only those license metrics - per user or device). Before I dive deep, does this already exist in...
