Forum Posts
How to Add new Model Category to Hardware Resource Category
PC Hardware are not getting marked Exclude from HAM Feature as false since they are not opted in Hardware Resource Category Table . We don't have a New Button in this table . End User Computer has cmdb_ci_computer class mapped to It.Should we run a ...
How to exclude the hardware model from the Content Service.
I have Opt-in to the Content Service for all hardware models, but I request few hardware models to be excluded from from the Content Service. How I can opt out some of hardware models from current hardware content service?
Normalization and HP Models
I am curious if anyone has run into the problem of not being able to fully normalize HP products. The landscape of our company is we do not have insight into the procurement process yet but we are getting data from SCCM which is populating our Hardwa...
Zebra MotionWorks in HAM module
Hi folks! Does anyone uses the Zebra MotionWorks to control the Assets with HAM module in Servicenow? Seems that the PRO version does not have RFID capability, so we are leveraging other companies for specific software for it. And Zebra has this "sto...
Regarding the the stock rule issue related to HAM Pro
Hello Team,When I am running the stock rule schedule job . The transfer order is not created automatically for the stockroom. As below I am attaching the screenshot of stock rule and stockroom.Thank you for your time.Thank you
Resolved! In HAM doing source request of catalog task.
Hello HAM Team, When I am doing Hardware Inventory Stock Order. Checking on Hardware Asset workspace . After clicking on source request "Transfer order " or "Vendor Purchase " . It is showing greyed out. And I am not able to select. As below I am at...
Challenges during Normalization or lifecycles of Assets
Hello Team,I am going to work on Implementation of HAM Normalization, can you please share the challenges that we may come across, so that I can be bit prepared related to same? any challenges related to content service or Lifecycles?Thanks in advanc...
Error in Transform Map while creating assets and CI
Hello all, I am having issue when creating assets in alm_hardware table when assets are created.Here is the scenario, we receive asset data from external system into a import set able and from there i have a transform map to map data from import se...
Resolved! End of Life Asset Reporting
Out of the box, ServiceNow does not provide assets level reporting for various milestones of the product lifecycle. For instance, if I need to find all assets that are currently past end of life milestone... I must copy and paste the model names int...
Resolved! HAM and CMDB fields
Hello all, I have a requirement to research HAM integration with CMDB fields. Part of my requirement is: Team would like to know which fields HAM are available to edit by the Desktop Support Team- Which are controlled by FACTS- Which will update FACT...
Asset composed by other assets
Hello.I have asset management stablished into my company's instance, and one of the questions that my WPS team asked me is if is possible to group different assets and consumables under a particular one to be distributed.As example:Parent Asset: Admi...
Assign Consumables to user from Interaction record
I'm looking for a way to help our Service Desk agents to handle out consumables to users that visit the Service Desk. For example if a user needs to loan a charger to their computer just for the day. The asking user might be in a hurry and just need ...
Resolved! Workflow Source Request: Assignment group?
Where is the Assignment Group for Source Requests determined / configured?I can see that:the catalog item does reference the "Standard Hardware Asset Request" (comes with HAM Pro)that the flow waits for the RITM Sourced state to change to truethat th...
How to do List Layout on Hardware Asset Workspace
Hi, How do I edit the List Layout of on Asset Task? I have tried on the native view if I can change it from there but I can only see the Default view.Can you please guide me through? Thank you.
