What are the tangible HAM benefits?

[Robert _ysakows]

All,

Asking those who implemented or are implementing HAM right now - what are the most practical benefits of implementing HAM?

ITSM already provides some sort of assets management obviously missing out some HAM features but I am wondering what the are most critical aspects of having HAM which really help in daily work?

On my list I have:

- normalization

- dashboards

- ASN

I am skipping:

- OOTB workflows as we would need to rewrite those anyway

- Sourcing, as we will not use SN for creating POs

I am curious everyone's opinion here.

thanks,

Robert

[JaeggerLegane]

Other then what you have already listed, I would say the audit inventory functionality with the mobile app (it helps keeping your stock in check when you do regular checks with your service desk).

[Ashok Sasidhara · Accepted solution]

Apart from what you mentioned, there is also hardware asset workspace and improved mobile capabilities (audit, disposal etc.). The following datasheet has detailed information. There is a picture on page 2 which highlights all the feature differences between HAM and ITSM asset management.

https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/resource-center/data-...

If this answers your query, please click helpful and accept solution to close the thread.

[AJ-TechTrek]

@Robert _ysakows 

Refer below doc, might be helpful.

https://www.servicenow.com/products/hardware-asset-management.html#:~:text=Take%20control%20of%20you....

Thanks

Aj