Hi I want to Inactive the Default Landing Page in the Agent Workspace for HR Case Management.I tried to inactive but it is not allowing to save the changes showing "Unsaved changes". Attached the Screen shot ThanksPriya
Hi ServiceNow Community,I'm working with HR Service Delivery and need help with activity sequencing in an Activity Set.Setup:Activity Set: "Pre-Hire"Activity 1 ( fullfiller)Activity 2(activity container that conatins one task)Goal: I need Activity 2 ...
Experts, Is there any alternative way to hide all HR profile fields except a few like x1, x2, x3 etc. in HR Agent workspace rather writing an individual read ACLs for each fields? There are some 125+ odd fields just want to avoid 125+ read ACLs. Than...
A. Insert creates a new record and Update saves changes, both remain on the formB. Insert creates a new record and Update saves changes, both exit the formC. Insert saves changes and exits the form, Update saves changes and remains on the formD. Inse...
Hi, We have upgraded our prod instance to zurich, when we try to send an email from case record sn_customerservice_case by using the template called email, when we try to send it to it is showing as not authorized to send an emailPlease help on this
Hello, we're looking at using surveys for our new hires that trigger five days after they start with the organization. This does not seem to be possible with the existing trigger conditions, however. We're holding the employee's start date in their u...
Hi, I have a requirement where the user wants that when the live agent chat option is selected on the pat topic and if it doesn't get picked up by any live agent within 5 minutes then it should give the case creation option to user. How is this possi...
For legal purposes I want to be able to export all communication that is captured in a HR case. The report export should contain: - Work notes- Additional comments- Outbound email communication that is sent within the case Currently the export functi...
Hi Community,I'm working on a requirement where I need to dynamically filter the hr_service reference field based on the selected assignment group using a client-side onChange script. Issue:Even though the script executes and returns the expected fil...
Hello all.Hope it's going well.I am not able to complete my LAB instance for the SNPI - Agile Planning just because of Steps 11,12,13.11.Filter the list to display only the stories where the value of Assignment group contains Students.12.Associate th...
We are exploring the use of Employee Document Management and the Bulk Import capability from a Local Directory (not Cloud) and have some questions for the Community. 1. Can the files to be imported for each Employee be stored in a folder for each emp...
Dear Team, We are integrating our ServiceNow with SAP SuccessFactors(Using IntegrationHub) to retrieve employee HR profile data from SAP SuccessFactors by following attached document. And we are getting the below error while configuring the Credentia...
argh, I cannot validate this step and I do not get why - and the message is not great!I have checked for prefixing or suffixing spaces - noneI have copied / pasted all names and ensured that all full stops are where they should beYes, I have been cau...
Hi team,Can anyone help me!In Universal Request, under Related Records → Associated Tickets, when I try to create a new ticket from there, the Universal Request number is not being populated in the Parent field.
