Meta tag is not working
I added the meta tag "Direct Deposit" to the catalog item "Payroll".But when I search that meta tag on employee center portal the catalog item is not displayed in search result.
Forum Posts
Notifications are not being triggered in DEV and in TEST for any service
Notifications are not being triggered in DEV and in TEST for any service, it's not a user preferences issue. Is this happening to someone else or happened?
Configuring conditional script in service now trigger
I need to trigger an email notification based on a few conditions being met.I have used the ServiceNow Workflow Studio to implement the trigger, and now I need to add some advanced conditions so that the trigger runs only when those conditions are sa...
Keywords not bringing the correct topic
Hi, I have created a new designer topic where I have added a few keywords. While I am typing with few of the keywords in the PAT it is returning back a different designer topic instead of the topic I created. Could anyone please help me with the work...
Resolved! Guidance on Setting Up a PDI with Employee Journeys
Hello everyone,I am currently working on my Personal Development Instance (PDI) and would like to effectively set up Employee Journeys. I have already downloaded and activated the following plugins:HR Scoped App: CoreEmployee CenterJourney Accelerato...
HRSD Case Creation: Can we use a Record Producer?
Hello When an agent attempts to create an HR case, they have to select the COE as well as the HR Service. We have several COEs in play in our HRSD configuration, each with several HR Service options. However, one of these service options requires s...
Resolved! Need to close all task
Can anyone please help me on the below query.When all task are closed in a HR case, The case should closed automatically.
Remove Fields coming in Description after Record producer submission
Hi ,I have 2 fields on the record producer , that are not visible on the form but visibility of the other fields are based on these field.When user submits the case, this field comes up in the description of the case (description shows all the fields...
Resolved! How does "Recommended for you" and "Popular topics" widgets work on Employee Center Pro?
There's "Recommended for you" and "Popular topics" widgets available on Employee Center Pro homepage.ServiceNow product documentation says "The Recommended for you widget displays catalog items and knowledge articles, enabling you to view information...
Activities under Activity set are not triggering in a Lifecycle Event after Yokohama Upgrade
Hi All, We have an issue where the activities under an activity set are not triggering in a lifecycle event. While testing when we manually trigger the activity set by setting the workflow context trigger, the state is set to finished but no tasks ar...
Linked Cases Related list Add Button for Agent Workspace for HR Case Management
I need a Related List with name as Linked Case with the configuration need to link the 2 different Employee Relation cases into one. For this I have created a many to many Definition with the below Information i have created a Relationship as well wi...
How to solve this HRSD Task
3. HR Service Delivery (HRSD)A. Requirements & Process Definitionï‚· Map end-to-end employee lifecycle: recruitment, onboarding, transfers, offboardingï‚· Define HR case types, approval chains, and SLAsï‚· Identify compliance requirements (Joint Commis...
I need a report that details the duration taken to close each HR case.
Requirement: I am looking for a report or any other method to display the total business hours required to close or complete an HR case. Additionally, the report should show how many hours the case spent in each of the following states: Work in Progr...
Add Parent Case Subject Person field to HR Task Template Rich Description
I am creating an HR Service for Peer Review. It begins with the manager submitting a record producer where they select their employee (reviewer) with a peer to review (reviewee). I have set the Opened for as the Reviewer. I have set the Subject Perso...
HR Triaging Dashboard
While setting up the HR Triaging Dashboard, we are not able to show names for the lanes on the top as headers. How do we enable the names to show up?And is the concept for an admin to configure it and share that or each person is supposed to configur...
