manual creation of document task(sn_doc_task)
i have a requirement to create manual document task present document task are generating automatically with the document templates the hr Servies has automatically initiate document task.
Forum Posts
Remove child of child topics in the taxonomy menu (esc main menu) to show just Line2 topics not more
Hello,Need to Remove child of child topics in the taxonomy menu (esc main menu) to show just Line2 topics not more. this means that when click on HR menu item - will see the categories under and not the sub categories.how can it be done? (see the att...
Securing HR Virtual Agent Transcripts
Hi team, We’ve noticed that HR-related Virtual Agent interactions generate chat transcripts upon completion and record them in the Interaction table. These transcripts often contain sensitive HR data and are currently visible to any user with access ...
Dynamic translation for record producer
we are adding options through catalog client scripts how can we translate the option text in other language
How do I hide options on the Add an approval modal?
Hi all, This is driving my team a bit bonkers - does anyone know how we can customize the values in the "wait_for" field in the Add an Approval Modal (mainly, how we can hide certain values)? Thank you SO much for all the help in advance. We're on Zu...
ACL Not Working
Hello Everyone,Earlier, we had created a few ACLs in both Dev and Prod environments to ensure that users can only view the tickets of the groups they are a part of.However, while testing the scenario, we noticed that users are able to see tickets fro...
Resolved! Multi select with drop down.
In a record Producer, I want a drop-down field with multiple choice, and user can select multiple choices from it.How can I achieve this functionality?
Resolved! Skip first step of case creation for child cases option is not working in HR Agent Workspace
Hi Everyone, With the latest version of HR Agent Workspace, 4.2.0 , while creating a new child case from related list of existing HR case, the 'New' option is not visible, only 'Add' option is there. I came across the Page Configurations settings an...
List of HRSD Pro Plugins for Client Instance
I need the list of HRSD Pro Plugins that installed in Client Instance. Not Enterprise. Can any one please share your thoughts or any documentation that I can refer.
HR Unguided Simulator (Yokohama) - Configure an Employee Journey
argh, I cannot validate this step and I do not get why - and the message is not great!I have checked for prefixing or suffixing spaces - noneI have copied / pasted all names and ensured that all full stops are where they should beYes, I have been cau...
Currency Symbol having extra spaces when generating a PDF
Hi All, In HR Core Scope I am generating a PDF document from Document Template (sn_doc_template) and using Document Template Script (sn_doc_template_script) where I am pulling up the HR Profile-> Custom Currency Field (reference Field to ->fx_curren...
Error message on case creation in Agent Workspace for Human Resources
I am receiving an error message when trying to create a case on one HR table from Agent Workspace for HR..service-now.com/now/hr/agent/case-creation-page/-1_uid_1The Description field is not visible on the creation page for the Talent Management tabl...
Resolved! Employee Center: Record Producer: Reference Variable with no values
Hello Community, In Employee Center, with admin account, a Record Producer reference variable has 3 values:However, when I am connected with another user, the values are not displayed:The Variable is a Reference to sn_hr_core_benefit_provider tab...
How to bulk import of employee documents from ServiceNow (EDM) to WorkDay
Hi, I have a requirement wherein a large number of employee documents need to be bulk uploaded to Workday from ServiceNow. It's a one time import. Is there an out of the box solution available?
HR Case Assignment created through General Inquiry Form
Hello Team, We are working on a query, that we need to a create a system based on HR cases created through General Inquiry Form --> based on user inputs in description --> automatically determine the appropriate HR service -> need to route the cases ...
