Duplicate Variant of HR Workspace
Hi Team, When i created duplicate variant of UI builder landing page, and click on my team high priorit case, heading is showing as null, Why its happening.
Forum Posts
Resolved! PDF letter - fully automatic workflow?
Is it possible to create a PDF letter process that does not require any agent action? For example, our employees will complete a catalog item form on their portal with some information. The system will then generate a PDF letter with that information...
Create playbook for HR case for the agent and the employee (portal/workspace)
Hello,I would like to know if it is possible to create playbooks for standard HR service requests.The employee must enter their HR case in a playbook on the portal.And the agent must continue in the workspace, still in the playbook.I thought about Li...
Issue with standard ticket page for HR Case which is linked to a Universal Request
Hello I ran into a problem related to Universal Requests and HR Case on the standard ticket page. On my PDI which is completely out-of-the-box, I run into the same issue. Basically, when an HR case has a universal request, the standard ticket page sh...
Refresh the workspace from ui page opened through action assignment
Hi,I was able to open a Ui page from workspace button using the below code. Now the issue comes to close it/ reload the whole page. Code used in related list action - var ui_page_id = <sys_id of the ui page>; g_modal.showFrame({ url: '/ui_page...
Report for "new" knowledge articles per month and "updated" articles per month.
Hi,Help needed! We want to know how many new knowledge base (KB) articles are published per month. By "new" we mean v. 1.0 articles that have never existed in the KB. I thought the "created" date would indicate when an article was first published, b...
Resolved! How to enable 'Appointment category' in Schedule appointment widget
Hi,I’m trying to enable the 'Appointment category' drop-down in the ‘Schedule appointment’ widget (widget name 'EE Appointment booking').Has anyone done this before or knows how to configure this so it becomes visible?you can see that this is availab...
HR Role Concept
Hello, I want to see a matrix of all the roles of HR and their functionalities in a tabular and matrix format. Can anyone help me with such a screenshot and also with the source of truth of it? Thanks in advance. Regards,Dipanjan Saha
How to copy "assigned to" from old case to new case in transfer of HR case
Hi,We have a requirement where, if HR case is transferred from old case to new case, if assignment group is same then assigned to filed should copy from old case to new case, or else assigned to should not copyso what is the best practice to follow ...
Flow desinger remove attachment
Hi All,I have created a flow designer to remove the hr case attachment in which used the action delete attachment inside for loop and passing the file name individually all the steps are completed but still the attachments are not removed, i am runn...
Icon/Picture in Record producer - facing issue for updating all record producers at a time
Hiwe have 100+ record producers , so for icon/picture in record producer we want to update all of them at onceso created business rule and fix script and followed this processAttaching the image in any one record producerNow going to sys_attachment t...
Visibility to HR case in Employee Center for additional users
I want to show specific HR service cases to the opened by peers, so the peers can monitor these cases while the opened by is away. If I add the peers to the Watch List of the case, update the Standard Ticket Configuration to include the watch list (d...
How to Retrigger a Completed Activity Set Multiple Times in Lifecycle Events HRSD??
We’re working with Lifecycle Events in ServiceNow, and have a use case where a manager may want to retrigger a specific Activity Set multiple times, even after it has been completed.For example, the Activity Set might include onboarding tasks or comp...
There is no response when the "Create segment group" button is pressed
Dear all， I want to create [Bulk Case User Segment Group] data through the bulk case request method. According to my investigation, the setting of OOTB requires the sn_hr_core.admin role to create data. I have changed the [Bulk Case User Segment Grou...
Change default short description for document task
Hi i have created the process where HR case is created following with the document task .document task image attached below As you can see the short description field auto populate my document name along with the default text" Fill the document" T...
