Resolved! HRSD - HR group creation
Hi,I was trying to create a new HR group and getting error as" Invalid Insert".Can anyone help on this? Thank you.
Forum Posts
I need to generate 2 separate Summary Reports from an Employee Relations case in HR Agent Workspace
I have the need to create 2 separate Summary Reports from an Employee Relations case in HR Agent Workspace. I have a general summary report (OOTB) and then I have a new report called Legal Report that also needs to generate. I have 2 separate Documen...
Translation for Yes/No Choice Field Not Working
Hi Team, I am trying to translate Yes/No values to Spanish for a choice field in ServiceNow. Field details: * Table: question* Element: type* Field Type: String I created translation records in sys_translated/sys_choice, but the translated values are...
Resolved! Resolution Notes - best practice | Now Assist
I am looking for best practices and guidelines on how to create effective Resolution Notes written by HR Agents. In particular, I am interested in understanding how Resolution Notes should be structured to be AI‑friendly and easily consumable from a ...
How to display only published articles in ecportal servicenow
HiRight now, in our portal all the Knowledge articles are displaying , but we need to restrict that to only published articles should be displayed and retired/oudated articles should not displayedwhat is the configuration we need to do for this? Plea...
Hi Team , Under HR Agent workspace we have Employee documents but When i select data is not display
Hi Team , Under HR Agent workspace we have Employee documents but When i select data is not display it is showing no data found. Please help on it
HRSD Routing Issue - HR Profile Not Populating Department Head and Lead Administrator Due to Missing
Hi Team, We are investigating an HRSD routing issue and would appreciate guidance from anyone who has encountered a similar situation. Issue Summary:Around 2,500 users are missing the Department value on their user records.As a result, the HR Profile...
Automate HR group member maintenance
Hi Community, I'm automating HR group membership:User requests group access via catalog item.Group manager approves (configured with Service Activity and working fine).Flow adds user to group (not working).The flow fails when creating a record in sy...
AWA vs Manual Assignment – HR Tasks & Cases Reporting Requirement
Hi i have a requirement to create a consolidated report/dashboard to provide better visibility into work allocation and processing efficiency within HR Operations. ObjectiveThe report should help distinguish and analyze the following:1.AWA Auto-Assi...
Hi Team, Need to add few UI actions under HR Agent workspace level ex beside "Create IT Incident" pl
Hi Team, Need to add few UI actions under HR Agent workspace level ex beside "Create IT Incident" please help on it.
Enable HRSD plugin PDI Zurich
@enable HRSD plugin PDI Zurich @instance ID: dev306361 and request com.sn_hr_core activation
Resolved! Alumni Center OOB flows are inactive and have security constraints to reactivate.
The Out Of Box Flows of Alumni Center application are inactive and some security constraint is blocking me from activating them, the Documentation does not mention anything about the flows but they are needed for users to be converted to alumni users...
Resolved! How to hide entire section in workspace
"Questionnaire Information" and "Service Provider Information" are two sections. I want to hide them if there are no visible fields under them. Is it possible to hide them dynamically?
Alumni Center HR Profile Clash with HRSD Logic
Hi community,I'm implementing the Alumni Service Center (sn_asc) on Zurich and have hit a product-level conflict I can't find a documented solution for. Hoping someone with alumni portal implementation experience can share how they solved this. THE I...
Filters in Agent workspace landing page
In Data Visualization API for multiple data vi, Can we add another set of condition along with existing? Like another set for urgency value like priority one? This is in HR workspace Ui builder component.
