Hi Team,I am working on a requirement where the client wants an info icon (ⓘ) placed beside a Choice type field's label on the HR Agent Workspace.On click of the icon, it should display a popup message below or near the field. This message should con...
Hi Team,I have created a "Document Template" task with the type set as PDF, which includes two levels of participants: "subject_person" and "opened_for."When an HR LE case is created, a corresponding child case is also generated. According to the par...
Looking for design recommendations for an HRSD annual benefit eligibility review process.Requirements:• All eligible employees must review and respond annually• Most employees will have no changes• If no changes are reported, we would like to avoid c...
For instance when I go to CSM/FSM workspace each time I have to select the 3 dots to change the filter operator. We have a ask that operator should be set to 'contains' as default
Hi friends, In granular delegation, supposing I need to build a delegate user criteria which should satisfy the two below given conditions for HR tasksDelegator's manager = Delegate's managerDelegator's Org level=Delegate's Org level (Org level is a ...
Hi Team, I installed the HRSD licensing plugin and then looked up for HR Profile option. But it doesn't showup. Any suggestions to get the HR profile option visible? Regards,Arun Kumar Mahesh
Hi friends, Can anyone help me understand how exactly the delegate user criteria in a Delegation rule works ? When we specify a Delegate criteria in a delegation rule, I don't find a place where it shows only those users satisfying the criteria who w...
Hi Team,I have a requirement where a Parent HR Case is created when the Last Day of Work changes on the sys_user record. Based on an RITM variable update (field_1 = Yes), two HR Tasks (type: Submit Catalog Item) are created via Flow:Task 1 assigned t...
EnvironmentServiceNow HR Service Delivery — Lifecycle Events / HR Agent WorkspaceCustom Lifecycle Event with 6 Activity Sets (stages). Two of the six stages contain Flow-type activities — the Activity Set item's fulfillment is a Flow Designer (sub)fl...
Hi all,I'm trying to display Multi Row Variable Set (MRVS) data in an email notification using a Mail Script, so that i can display th value on my email notification. (function runMailScript(current, template, email, email_action, event) {var mrvs =...
Hi Community,We have an HR service that is used to assign roles to users. We configured a Flow Designer flow with two approval steps:Manager approvalGroup approvalBoth approval steps are completed successfully. However, in the HR case Activity Log, o...
Q. Which feature prevents editing or purging of employee documents based on an HR Profile?A) Topic DetailB) Legal HoldsC) Retention PolicyD) Security Policy
Hi ServiceNow Community, I'm working through the Human Resources (HR) Unguided Simulator (Zurich) course, specifically the "Configure Employee Document Management" lab task.After completing the required steps and attempting to validate the task, I'm ...
Hi All,We have a requirement on Knowledge articles, so the stakeholders here want to view the portal by default for their country and also a view selector to see the portal for other countries. So a “HR filter” and a “manager filter” on portal for KA...
I've been thinking about this a lot. Having worked as an HR practitioner, an HRSD implementation consultant, and ultimately a Product Owner, I've seen transformation from every seat at the table. Here's what I've learned: Too many HRSD implementation...
