CIS HR exam questions

Anyone who has taken and cleared the CIS HR exam please let me know what questions you recall that were on the exam so that way I can better prepare myself a study guide to study from. You can attach the questions recalled onto a word document and se...

JavaScript error in onLoad client script when hiding fields and using g_form.onChange()

Hi everyone,I’m getting the message “There is a JavaScript error in your browser console” when my onLoad() client script runs on an HR Task form.After testing, I found that the issue comes from the part of my script where I hide some fields and use g...

Is there a way to filter on HR Case values in a PA dashboard built around the metric result table?

I am trying to put a filter on my metric result dashboard to show things like Assigned to, COE, Assignment group, etc. When I put a filter on under HR Core Case and apply the filters, it doesn't seem to be working. I know the metric result table has ...

Compose Email Functionality Limitation

Problem: When an HR agent needs to do a communication with any specific user, compose email functionality can be used for HR scope.However, though the sent email is added to the activity stream only, the reply to the compose email is received in the ...

Inbound email action shouldn't create the record when the email is created by System

Hi Team,I have created an Inbound email action that when ever Recipients is abc@xyz.com(group DL) then Hr Case will get created , this part is working fine.Now I need to restrict the email creation when the system send's and email to that same DL say...

Activity Mapping with Custom Script - does this ever work?

Hi all, Has anyone gotten an activity mapping custom script to work?  For example, Mapping from lifecycle table using a custom script, mapping to HR task table rich description field. Even a simple  return "hello"; does not do anything. We tried with...

Journey Management - In Journey Overview , how to set the default value

In the Journey overview page, how to set the default value to these filters Sort by, and Type?? I'm unable to find Instance options. 

ServiceNow Journey

In ServiceNow, is there a way to host and display a PPT within an Onboarding Journey?The use case is to present a PPT to the candidate as part of the onboarding process.Please advise on the recommended journey activity or approach to achieve this. Th...

Open an Existing record Step is failing in ATF. The record was able to submit successfully from SP

Not Allowing set of unsafe property value: glide.basicauth.required.schema=false

I am trying to set a value to no for a system property. We are integrating Azure AD to SN but whenever I am trying to set the value to no, it is giving me this error.Need assitance. 

Controlling Activities and HR Tasks Based on Employee Survey Responses

We are currently using HRSD with Employee Forms to capture end-user (employee) responses (e.g., Yes/No) and map those responses to specific fields on the HR Case in order to control subsequent activity sets. (Some forms leverage the OOTB Employee For...

ESC Portal HR Case Email Notification Issue

I am facing an issue with email notifications for HR Cases. When the HR Case is submitted through the Employee Service Center (ESC) portal, the HR Case Opened notification is not triggered. However, when the same HR Case is created for the same user ...

How to efficiently report HR cases raised within 24 hours of KB article views

Hello Community,I’m working on a reporting requirement where we need to report HR cases raised within 24 hours of a user viewing a KB article. Here’s what I’ve tried so far: Script Include Approach with ReportI wrote a Script Include that loops throu...