in the esc portal , in the journey page records are visible
Hi all , In the esc portal journey page we are receiving this error:
Forum Posts
HR Case Creation and HR Profile Creation through External Integrations
Hi Everyone,I am trying to understand how organizations implement HR integrations in ServiceNow HRSD.I have a few questions:How are HR Cases created in ServiceNow from external systems like Jira, Workday, SAP, or other applications?Which integration ...
In the journey table, Lifecycle event case is not attached.
Hi All,Could you please help me understand how to attach the Lifecycle Event Case to the Journey table?Also, on the ESC portal Journey page(https://dev279179.service-now.com/esc?id=jny_create_journey), the onboarding log is not visible.Could you plea...
ServiceNow Platform Implementation On Demand (Course) / SNPI - Agile Planning - Failed
Followed all the steps provided but its still showing as failed. Giving error as Did you create the SNPI Stories Backlog? MID SERVER RDP URLnowlearning-nlinst03583009-2tqxw-mid-0001.lab.service-now.com/
Update applied to Agent Workspace for HR and At a Glance removed from contextual side pane;
We applied the latest Update to the Plug in for Agent Workspace for HR and lost the At a Glance function on the Contextual Side Bar. This is a well used tool for our HR Help Desk. We cannot get it to be visible again using UI Builder. Our configura...
Pre-Kick-off Readiness
We are planning to initiate ServiceNow HRSD Implementation, so need a checklist of activities we should initiate internally now for a smooth kick-off and execution. Also, what inputs, decisions, artifacts and resources must be in place before project...
Preview Document Button Widget on My task on ESC portal
I have use case where i have an OOB HR Document preview functionality working on the backend via a UI Action on the HR Task, I want to replicate the same behavior on the ESC portal — showing a "Preview Document" button inside the HR Task detail view,...
How to update fields in Transfer Case Modal in Agent Workspace Yokohama Version
I have a requirement to change the Transfer Reason in the Modal to be a dropdown selection and save it to a custom field to make it a reportable field. But I cannot find where I can configure this field. Does anyone from the community help me with th...
Access to the alumni portal?
What role is the /asc portal locked down to? I believe it to be snc_internal however this then gives our alumni users access to other places in the platform such as /esc or the backend.
Knowledge Center - knowledge base cannot be found
Hello, We're setting up Knowledge Center for our new HRSD project and we have created couple of Knowledge Bases. However, when opening the KB from within the Knowledge Center, we get "The page you are looking for could not be found" error and in addi...
Customer Response
If a ticket is created via My Info Centre form, is there a way to monitor any additional comments or worknotes entered by the sender via a field in the HR case table? Looking for a way to create a widget or report based on Additional comments and Wor...
Reply Reply All position in Activity Formatter
Hi Everyone,I have a requirement to display the Reply, Reply All buttons that appear in the activity stream above the email message to prevent the user to scroll a longer email for these buttons, Can anyone suggest how can I make this change?Thanks i...
🚩 HR Agent Workspace Issue – "Collect Employee Input" Task Not Displaying Survey Form.
Hi Community,I’m facing an issue with the "Collect Employee Input" HR Task type in HR Agent Workspace, and would appreciate any guidance or insights. Problem StatementWhen using the Collect Employee Input task type:The input/survey form (employee inp...
Remove terminated employees from assignment group.
In servicenow hrsd A&B team receives an excel report "inactive user in active hr groups" as an attachment on an email. Then an agent reviews the excel sheet apply filter as below on columns of excel sheet to get desired data:A) column A- In "Emp stat...
Best practice for variables on HR Cases/HR Tasks
Hey everyone, I'm looking for what is the best practice regarding record producer variables on HR Cases and HR Tasks. Currently, we are writing the variable values to the case description field. As our HR team has been maturing their processes, they...