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Visibility to HR case in Employee Center for additional users

I want to show specific HR service cases to the opened by peers, so the peers can monitor these cases while the opened by is away. If I add the peers to the Watch List of the case, update the Standard Ticket Configuration to include the watch list (d...

Change default short description for document task

Hi  i have created the process where  HR case is created following with the document task .document task image attached below As you can see the short description field auto populate my document name along with the default text" Fill the document" T...

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Kachu by Kilo Sage
  • 1248 Views
  • 5 replies
  • 1 helpfuls

Knowledge articles language filter

When creating knowledge articles in ServiceNow, you can select the language if multiple languages are configured in the system. In Norway, some users prefer articles in Norwegian, while others prefer English. However, the Employee Center automaticall...

Unable to Add Step to navigate All Case Module in HR Agent Workspace

Hello everyone,I’ve created a test case using ATF to submit one HR Service, and it’s working fine overall. However, I need to impersonate a test user to verify the case details in the backend.So far, I’ve added the following steps:Step 1: Impersonate...

iztgokul by Tera Contributor
  • 380 Views
  • 4 replies
  • 0 helpfuls

Set Onboarding ramp up trigger

Hi,I'm trying to test out the new 'Generate onboarding ramp-up plan agentic workflow' in HRSD. I'm currently trying to follow the product documentation: https://www.servicenow.com/docs/bundle/zurich-employee-service-management/page/product/human-reso...