Hi Community,I have a requirement in ServiceNow HR Agent Workspace where agents need to paste screenshots directly into the Work Notes or Comments section. However, the out-of-the-box journal fields do not support directly pasting screenshots in the ...
Hi everyone,I'm looking for recommendations on the best way to design a preliminary case assessment process in ServiceNow HR Service Delivery, specifically within Employee Relations.Business contextThe objective is to introduce an initial assessment ...
Hi All,In HR agent workspace under case, we will create a task with task type: Mark when complete and in portal assignee is able to see the mark complete button not the hr case opened by.By OOB behavior case opened for can also view the mark complete...
Hi All,I would like to better understand the recommended approach for handling Workspace page customizations during upgrades.In our case, the OOTB Case SRP page is protected, so to implement customizations we duplicated the OOTB page variant and app...
In Lifecycle event, we have field "In the employee view, sort activities by" which takes Due date or Display order of Activity Sets. Does this work for My tickets on employee portal and not on My actions? I want my Open HR tasks to be displayed acco...
We are working on the HR Agent Workspace Triage Dashboard.We created a custom UI Builder page and updated the Record List configuration to include additional/custom fields. However, the changes are not reflecting in the Triage Dashboard, specifically...
I am currently working on updating variables in HR Agent Workspace and facing an issue where the changes are not getting reflected.I initially attempted to modify the variable using field-level configuration, but the updates are not visible in the wo...
Hi ServiceNow Community, I'm working through the Human Resources (HR) Unguided Simulator (Zurich) course, specifically the "Configure Employee Document Management" lab task.After completing the required steps and attempting to validate the task, I'm ...
Hi friends, In granular delegation, supposing I need to build a delegate user criteria which should satisfy the two below given conditions for HR tasksDelegator's manager = Delegate's managerDelegator's Org level=Delegate's Org level (Org level is a ...
Hello experts, We are assessing the feasibility of the following use case in a ServiceNow TPRM sandbox:A Third-Party Risk Assessment produces an assessment score.A separate Contract Risk Assessment produces another score.ServiceNow combines both sco...
Hi All,Does anyone know how we can add a new custom button to the HR Case Approval record?
I’m currently exploring the integration between Moveworks and ServiceNow, and I’d like to build a small demo/Proof of Concept to better understand how the integration works in practice, but I’m missing a Moveworks environment where I can configure an...
Hi everyone,I'm working on an HRSD implementation in ServiceNow and have configured several Catalog UI Policies on variables associated with an HR Record Producer.The policies work as expected when I access HR Agent Workspace using my own account. Ho...
I want the difference between these two
Does anyone happen to know the intent behind the Ready for work business rule on the HR Case [sn_hr_core_case] table? Ref: https://<your_instance_name>.service-now.com/nav_to.do?uri=sys_script.do?sys_id=3e5330019f22120047a2d126c42e70f9 Technically, w...