Knowledge Articles
Hello, In the current ( Utah version) , there are some occurrences in which two knowledge articles are having the same numbers . how it can be avoided and what business rule we need to put
Forum Posts
Resolved! How to translate HR pdf document templates?
Hi all, Could you please share how to translate HR pdf document templates? I couldn't find anything on the subject in the community.Thank you in advance
Need to get Target Record's sys_id while submitting a record producer
Hi team, We have a record producer named as Global Support, on submission which will create a HR Case. We have a requirement over there is to restrict the users to attach attachments more than 10 MB using the attachment clip icon while submitting the...
flow designer
Hi All,I created a flow in flow designer that whenever case is closed complete and additional comment is added in the case , a new case should be created . The case creation is working as expected. I modified the flow to copy two more additional fiel...
Incident got created from azure monitor but it got tagged in incident task
The incident was created from Azure monitor but it got tagged in the incident task and the incident task number field the incident number is coming
Center of Excellence Table
Good Morning, We recently activated a new HR COE to configure a new record producer service. Upon creation of the service we are running into a weird issue where the comments/work notes are not appearing and also security issues. The record producer ...
Inbound actions
Hi All,I have created an inbound action but in the body of the mail there is a embeeded link , is it possible to extract the link and populate it in a field.
Resolved! Job active checkbox needs to be checked in Job Record
Dear Friends, I have a request to create a User Profile, Human Resources Profile and Job Profile in ServiceNow Instance.During Job Record creation, I missed out to check "Job active" box. Now, I am unable to update the checkbox with Checked. Could yo...
Resolved! Report for Retired Knowledge Articles
We are trying to build a quick "report" or filter for our third party support team to be able to monitor when knowledge articles have been retired in the system. Is there an easy way to run a filter in the knowledge table that can show which articles...
Possible to utilize Learning and Skill system for customer contacts?
We have this use case where we want to manage users certificates in different types of skills. And we also want to use this in conjunction with FSM where we want to make sure a customer contact has the necessary certificate and skill to be able to pe...
How to show fields in At a glance Contextual Panel
We have a requirement to display Opened for contextual panel as we are displaying for subject person similarly PFA. Now we are seeing in the OOB script include as atAGlanceUser and it's default user as subject person. How can we make this for opened ...
Resolved! Subject person visibility in HR Cases when Subject Person = Opened for
Dear community, I have a record producer for a specific HR Service that can be open for someone else, or for oneself.We have 2 fields:Opened for: the person who raises the request from eh portal;Subject Person: the person the request is about.If the ...
the number of Now Mobile task
I am using the Washington version. When I use the HRSD function, I publish a task. When I see the number of assigned tasks on the PC, I can only see the required number of tasks on NowMobile.
Lifecycle Events - Create E-signature Document HR task through Lifecycle events
Hi Everyone, I have a requirement where i need to create a E-signature document i.e HR document template through lifecycle events(onboarding process) i tried as shown in below but the document doesn't show up. can anyone provide me solution how can i...
Resolved! Cross Scope Issue
Hi team, I've created a scripted REST API in the Human Resource Core application, where I'm accessing the table sn_hr_er_case. When I try to execute the API from Postman, I get the following error: com.glide.script.fencing.access.ScopeAccessNotGrante...
