When we transfer an HR case, the requestor is getting a notification. Is there a way to turn that off? Its confusing for the requestor and they don't need to know that the case has transferred to a new COE.
I have looked through the documentation and cannot find any place that mentions the creation of HR Service Options. To add some context - there are the "options" you can add to an HR Service that will automate things on the HR Case like adding a mana...
Is it true that i need HTML skills to increase the font size on the campaign banner? Increasing font size seems like it should be configurable?
Im trying to edit one of the items in this checklist. When Im Testing an HR Case those Checklist are visible .Now, when i tried to visit the HR Template to edit an item there those checklist are not there ?Am i missing a role? or is there another way...
How can I Restrict Visibility of HR Knowledge Base Articles to Published Status only(no Draft or Review state) in service portal for users with / without knowledge related roles
hi i created a record producer and i want to show all variable value in my case form too, so i added variable editor. now my case form is also showing empty variable also, how can i remove empty field. these fields are mandatory, but it is working on...
Hi, We're building out our first iteration of Workspace for HR and wondering how we can modify the field styling. For example, in our instance the form fields feel... flat/very basic: If I look in my PDI, the form looks much cleaner and something I w...
Hi Everyone! I am looking to change the picture on the Employee Service Center page, how would I do this?
Hi Community,Is it possible to have the Approve UI Action shown on the HR Agent Workspace, where the 'assigned to' on the HR Case can approve the HR task/case? Thanks,NN
Hi Team, User data and HR Profile data is not synced up in one record,we mapped user(sys_user) title to position in HR Profile table(sn_hr_core_profile).-- I checked the script includes(hr_synchronize) and BR on HR profile table. Issues is in prod...
Hi need help on semantic search if someone can point to some good articles and what is the level of effort required & implementation requirements for implementing semantic search
It's time to make a comeback. After a fantastic experience with hashtag#know24, we're ready to transition from the unknown to the known once again. This time, I'm excited to present another learning session focused on a specific product of ServiceNow...
Hi All, We are in the migration process from Classic workspace to Configurable workspace. In agent workspace (Configurable workspace) while creating the case , after clicking the next button System suppose to show the existed cases with opened for , ...
Hi In Agent workspace for HR Case management, in records of HR Profiles, in all ‘phone’ fields, there's country code +61 added when there's no phone number provided in the data.If there is a value, then it's not there and the value is correct.Can som...
Hi When we want to transfer chat to another queues, we see the list of queues where no agent is available. Can we see only the queues where we have available agents?
