Resolved! HR Survey trigger conditions
Can HRSD have multiple surveys?Can the ER COE table have a different survey vs the HR Case COE table?What are the survey trigger conditions?Can a HR service have multiple surveys?
Forum Posts
Resolved! Remove [code], [/code] from email notification
Hello,I am trying to use the below mail script to fetch only the latest comment for our HR Case email notifications. When I test this, it's also pulling in [code] and [/code] tags into the comment body. How can these be removed?
Tracking Actual Time Spent Working Cases in HR Agent Workspace
Hello! I am looking to see if anyone has configured a solution to a request I am trying to solve for. I am looking to report on the average time that our HR Operations assignment group takes to work as a case before it is closed. I am familiar with m...
Details About sn_hr_core.hrsm_new_hire
Hello All,I'm new to ServiceNow HRSD and its roles,I am going through some requirement and it includes the new hire role sn_hr_core.hrsm_new_hirehere are the details regarding the requirementso whenever the new hire process is activated, it triggered...
Resolved! Scripting gliderecords
Hi All,I have a custom table and there are two fields called code and name . There are duplicate entries in the table. Under code there are 3 records . I ran a glide aggregate and got the records and using gliderecord i need to update the active as ...
Resolved! Employee center topic's header text color is not same
I have topic header color issue.As you can see below in the main menu topic name's color are same (white). But if I open the each topic (software and It for it) their header text colors are different (software = white, IT ofr IT = black). I want to ...
Resolved! "sn_hr_core.hrsm_employee" Role
Hi, When "sn_hr_core.hrsm_employee" role gets added to an employee? What is the rule/script that controls adding this role? Thanks
Disable commenting checked but still Leave a comment showing in kb_article
We have checked Disable comment in our knowledge base but still Leave a comment box is showing in knowledge article. Please suggest
Restrict HR Cases visibility based on group type
Hi everyone, I have a group for example called HR Admin Team that has the human_resources type on it. That group type ensures that users on that group can see every HR Case.Then I created a group called HR Admin Restricted, that has a custom type cal...
Unable to see details of request submitted for HR Service on portal
In HRSD, I have created one Record Producer to create a case on HR Talent Management table from Employee Centre.When I am submitting the request, only header is visible. Other than that, nothing is getting displayed on the screen. And also, not abl...
How can I have choice values available to multiple variables
I have same choice list values for multiple variables, what is a best way to do this instead of adding the values multiple times?
Resolved! how to restrict HR cases based on Case assignment group?
Hi All, my requirement is to show the HR cases to the agents which belongs to Case assignment group. scenario: HRC1233562 is assigned to "Xyz" group. HRC2324342 is assigned to "Qwerty" group. HRC8954854 is assigned to "Test" group. HRC1233562 should...
can variables be used to trigger or use them in workflows
I have variables on a record producer, I am trying to see if I have to create fields on the table in order to use them in the work flow or reports. This is a choice list with 80 values so wondering what would be a best approach to handle this.
Resolved! Compose Email - Paste & Identify Multiple Recipients
Hi Community, In HR Agent Workspace, the Compose Email functionality isn't allowing users to copy and paste a list of multiple email addresses into the "To" field. It requires entering them in one at a time. Is there a way to be able to paste a list...
Export to XML and Import XML updates - HRSD URGENT help needed - Please and thank you!
Good day! I need some help. I updated Child Topics on a Parent HR Topic - The updates I made were adding in new Quick Links and Web Apps. The part that I am confused about and need someone's help with is how do I export to XML the following? I know ...