We are reaching out to you to inform you of an issue that impacts instances on Now Platform Vancouver Patch 3 Hot Fix 1 and above that use the "Related List Condition" in reports. When certain conditions are met, the data from these reports may not b...
HI all, How can I create a multi-row variable set in a case form with 3 columns and a dynamic number of rows? Any suggestions on how to implement this in the case UI would be greatly appreciated. Thanks.
Hi Team,Number is not showing for non admin users on sn_hr_er_case table. And i have checked there is no any acl on number field .Please let me know your input.Thanks
On incident form, next to caller field, I have "Show Related Devices" icon. After clicking on it, all the assets assigned to the user are showing in a list. I want the functionality enabled that if I select any asset then it should show in configurat...
Hi All,I want to create a pdf of hr case details along with additional comments ,work notes , all the fields and attachment. Please suggest me the best approach in implementing this solution. Thanks in advance
We have a requirement to be able to create hr cases for different hr services via email. But I see in ootb Create HR Case inbound email action, hr service is mapped to 'General Inquiry'. Is there any solution for this requirement?
Hi All, We have a requirement to integrate workday and ServiceNow. Whenever new user is created in Workday, ServiceNow should automatically submit new hire request in ServiceNow.Please let me know how to achieve this. Thanks,Supriya.
Hey Employee start date is not getting updated for older cases even when it is updated for the user. Thanks
I have created a new state as pending, and if a case changes from work in progess to closed, I have created a BR with set abortaction to put the state back to pending. Its updating the state to pending but making the case as state inactive which shou...
Hello Community!When we select COE while creating an HR case, the work note fields become read-only when we are creating the HR case from the HR agent workspace.But when we create case from platform it is not read-only.I have checked all the ACL's an...
We are looking to Change the font size of the HTML field in a global way.We have tried the below KB article :- https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0717120 In the KB article we are setting the default value of the HT...
Hi SNOW Team, I have created a E-Signature Template form to auto populate with the record producer forms. For some reason, the PDF is not grabbing the filled in form fields (grabbed from the record producer.) Photos attached of the form, template, an...
Hi guys , I am trying to extract value from email body which contains certain data as Name: Value pair . in inbound actions we can get the values by email.body.name. However when i am trying to create the inbound action flow . when i create a trigg...
Hi everyone,I have the following UI Action: I am printing the current number of the HR Case on the condition.After refreshing the form of the HR Case, the value that the condition brings is the following: But this is my HR Case: However, the HR Case ...
Hi all,I am looking to implement Visual Task Boards in our HRSD instance and I am wondering if there is a way to have the VTB show up in Agent Workspace, or do the users need to go to the back end to access the VTBs?