Hi all, We have integarated MS teams in our project. In MS chat VA is working as expected but after a case has been created using Teams VA there is a UI button available on chat GO TO HR CASE..this Ui is taking us to the OOTB portal which it shoudlno...
Hi All, We would like to duplicate the List View we have in native view into Agent Workspace. However, when navigating to the HR Task---Assigned to Me, then Configure-->List View, we do not have the option to add to Agent Workspace. How do we add to...
HiAccording to the docs, when you create an ACL with the UI Page name and appropriate role, system grants access to the UI Page.In my case, I created ACL with a role to enable editing HR Templates when user clicks on "Switch to New UI". However, this...
Why the emails are not triggering only when the check box is checked for inserted and condition is mentioned as raised by employee but if we check the both inserted and updated then the notification is triggering may i know the reason?
Hi there, I have field last day at work on the variable on lifecycle case table. If anyone update the variable then I want the last day at work field to be updated and highlighted on the form. How do I do that?
We are looking to send an approval email daily until the case has been approved or rejected. I'm not sure how to approach this or where to configure this email so that it sends until the 'state' has been changed to approved or rejected. Thanks!
Hi Team,field -due date - date field on the hr task tablesubject person - reference field and referring to the user tablesubject person hire date - date field on the user table Currently, I am working on the HR task in scoped application.In the HR ta...
Hi Team, I have a requirement here to make HR cases from workflow activity in Global scope. In order to do this, I have the set Allowed to the access created in the Restricted Caller Access Privileges tables. However, I noticed that every now and the...
Hi All,What is meaning of "A value in the Lifecycle event type field is required. Add the Lifecycle event type field to the form using the slushbucket" message? Please help I want to populate life cycle event type in the form?
HI All, I want to know what is "Applied Max Capacity" of an agent in awa_agent_capacity table. Does it define the maximum number of interaction chats that can be assigned to an agent?
I am trying to prepare for new HRSD implementation for a customer. What would be the steps to start with including which plugins to install, configurations etc.
HR Case approval tasks has been assigned to group, show the approval task in the HR Agent Workspace bucket (Assigned to My Group) View.
One of our customers wants just Discovery and ITAM without wanting ITSM. Has anyone come across this kind of request? or will it make sense to just implement the the above 2 without ITSM? RegardsMansor
I have a question about the Record Producer script.I have a variable set for the user information input section that can be used in other catalogs.I would like to get the value in the variable set and set it to the field in the record when I create t...
Hi Team,I am facing an issue while configuring virtual agent. after some time, chat get disable and showing message above as attached snap.however, when I am going to "sys_cs_context_profile" this table and click on "Test" then it will start working,...
