HR SLA Calendar issue

[Ashwini Sawant2]

Hello All,

I have received 1 query from user -

"I see that some cases will breach on 1st of April but it is a bank holiday. Can you please check if calendar is updated properly for that day?"

Can anybody help me with SLA calendar topic details ?

Thank you. 

[Basheer]

Hi @Ashwini Sawant2 

You can mark them using schedules

Go to cmn_schedule records and cmn_schedule_span records.

Let me know if you need more info on this.

[Ashwini Sawant2]

Hello @Basheer ,

Thank you for your response. Records are already added in those table for 1st April. Is the below scheduled which is selected is causing this issue ?

Schedule - Weekdays including PL holidays