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Resolved! Docusign webhook not returning status back to ServiceNow

Hi,  I am facing an issue that when we trigger the docusign flow from servicenow, its sending the template for signature in DocuSign. After document is signed in docusign envelop status is not getting updated in servicenow. Can anyone help on this? T...

rishabh12 by Tera Expert
  • 6042 Views
  • 18 replies
  • 3 helpfuls

Pass form value from UI Action to HTML in UI Page

HiI have a requirement to hide few choice values of a field based on HR Service when the button is clicked.When a user clicks "Rescind" button in Lifecycle event case, a dialog window appears and user is asked to submit Rescind reason. My requirement...

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HR Service configuration

Hello All, Can someone let me know what is the recommendation here - why we should always map a single HR Service to a record producer. Using record producer script, we can derive multiple HR Service to an HR Case but usually while configuring an HR ...

Kunal36 by Tera Contributor
  • 2508 Views
  • 3 replies
  • 1 helpfuls

Resolved! Question about Lifecycle Events

Would it be appropriate to configure a Recruiting process as a lifecycle event? As separate from the Onboarding process?

aok7 by Tera Contributor
  • 1384 Views
  • 4 replies
  • 2 helpfuls

HR case - SLA field and has breached field

Hello, I would like to ask for your help in consolidating my understanding of the mechanism behind SLA time calculation. I looked at many topics on this forum as well as in the product documentation to get a better understanding. However, I am still ...

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Edgar-d by Tera Contributor
  • 3003 Views
  • 2 replies
  • 1 helpfuls

Best practice for customizations? (Scopes, Cloning and Update Sets).

I am about to Implement the HRSD Integration with SuccessFactors.It will require a significant amount of customization to add new Fields, new services for importing additional tables, new flows for Full and delta loads and new flow actions which can ...

Community Alums by Community Alums  
  • 2813 Views
  • 5 replies
  • 3 helpfuls

Resolved! How do I get the configuration ID of a landing page card?

Hi, I'm creating a new line of data visualization under the Overview section of HR Agent Workspace. I've created a data visualization just fine, and I'm trying to replicate the carousel functionality so I created a repeater and now I'm having a hard ...

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Why ui policy not working on the HR case form?

Hi All,Actually firstly i have created one RP and mapped to few fields on the backend, and created one ui policies to show case fields based on the choice selected on the other field, its working, So now i have created another RP which have some fiel...

Deepika61 by Tera Contributor
  • 1438 Views
  • 8 replies
  • 0 helpfuls

Resolved! Service table fields functionality not working?

Is there somewhere other than the HR Service record that we indicate a field is to be used as a'Service table fields'? If I create a custom field that is needed for a service, I have added it to the Service table fields slushbucket but that field sti...

alijubran by Kilo Expert
  • 6174 Views
  • 15 replies
  • 6 helpfuls

Edit PDF while previewing before generating the final document

Hi All, We have a requirement to generate PDFs which we are able to generate using fillable PDFs configured under managed documents and fields mapped in document templates. However, we have another requirement where the agent needs to update the fiel...

Jubisha by Tera Contributor
  • 1292 Views
  • 1 replies
  • 0 helpfuls

Resolved! ML on Recommended for you (Relevant for you widget) EC Pro

Hi Community! How do we know/check if the Machine Learning is enabled or not for the Recommended for you ('Relevant for you' widget) in the EC Portal? is it enabled by default if we have ML and HR Core application are installed?The other question, in...

Fin Nguyen by Tera Guru
  • 1510 Views
  • 1 replies
  • 0 helpfuls