Hi, hope you can help me. I've read through this article: HR Case list-view - how the HR "SLA" column is updated - Support and Troubleshooting (servicenow.com) and I'm aware of the Business Rules that govern the HR Case SLA field behavior and it all ...
HI All, I want to know what is "Applied Max Capacity" of an agent in awa_agent_capacity table. Does it define the maximum number of interaction chats that can be assigned to an agent?
I am trying to prepare for new HRSD implementation for a customer. What would be the steps to start with including which plugins to install, configurations etc.
I have a question about the Record Producer script.I have a variable set for the user information input section that can be used in other catalogs.I would like to get the value in the variable set and set it to the field in the record when I create t...
Hi all, I am trying to download attachments using UI Action. The UI action looks like below attached image. I have tried g_navigation.openPopup, window.open, action.setRedirectURL and also GlideDialogWindow. Also when using window.open, the property...
When we transfer the case with existing case number,Can we get notification email as "your case has been transferred so and so number like that"?
I'll preface this with the fact that we do not have access to Performance Analytics. We have a requirement for the analytics team to be able to report on all cases without giving them access to fields that would identify who the case is for/about or ...
Hi, I need to provide User read access to HR Task, Metric Result and General Case table. Can anyone please tell which role will be sufficient to provide access to above table. Regards, Nivedita
How to add Knowledge article to HR service? in HRSD As per the Fundamental course it says KB articles can be added to HR case, HR catalog item and HR service. Can anyone help me to add KB article to HR service? Best Regards,Pooja
Hello, I'm currently working on the HR simulator and I'm having an issue with this task. I've been tasked with adding the case reader role to the security rule for the work notes operation... Bui I haven't been able to find the work notes operation t...
I have a requirement that a logged-in user has a "filter_global" role so that Filter queries should be shared with the Group. But the Visible to Group option is not showing. How can I give access to the filter_global role to share the filter query wi...
In one hr task using hr task type is submit catalog item and added one catalog item in that so, when I impersonate to that hr task assigned to person and open that task and after submitting all the required details in that catalog item still it is op...
We are using HRSD case and have recently rolled out the ER case COE module. When an ER case comes in, there are ACL's preventing non-ER team members from seeing the case. However, we often have to transfer the case outside of ER. We have discovered t...
I'm exhausted searching answer from google. but still did not get it resolved. Please confirm the screenshot.
How does the State of the HR Playbook Card get mapped from the table/record its rendering? We have a HR Playbook Card Configuration record, which we have confirmed is being applied to our target record since it is setting the Tagline at the top of th...
