How to add a new List in HR Agent Worksapce?
How can I add a new List to HR Agent Workspace? I've been looking at documentation and can find information on Agent Workspace (incidents, problem, ect.), but can't find anything for HR Agent Workspace.
Forum Posts
Resolved! Original Value on HR case Description
Hi, On my record I have variable called name referenced to sys_user table. After form submission form the portal why the case description show the logged in user value as well next to the variable as orginal value I'm aware this is populating from ...
Resolved! Limiting Read Access Based on Location
Hello! I am new to ServiceNow and am wondering the best method to achieve this scenario. We’re exploring restricting read access of HR cases based on the location of the submitted user for some of our HR non-agent teams. So if User A lives in Town A...
Team insights configuration in manager hub
Hello everyone, I am facing issue in manager hub configuration, in team insights there are widgets -about the teams, service and support, employee journeys, in that there are reports so how can i bring data in them.
Video on ServiceNow's Workday Integration
https://www.youtube.com/watch?v=Q1l5mZl4-ck
Resolved! Why is work notes list collector not available for HR Case users
Perhaps I'm missing something obvious and this is detailed/documented somewhere....but HR users (i.e. users with roles such as hr.ROLE_HR_CASE_WRITER) don't have permissions to add users to the list collector field Work notes list if it is added to t...
Resolved! The Reports & Dashboards restrictions
How to restrict Reports & Dashboards related to ER to all the users except the ER managers.
How to add a Watchlist to a widget in Employee Center Portal
Hi everyone! I was asked to add the "Watchlist funcionality" to my Portal widget and make it like a button. I want a "Watchlist" button for example there, that will display the sys_user list so I can choose more than 1 user.What is the best way to ac...
Recommendations on best place to announce unplanned outages on Employee Center Pro?
We're in the process of migrating both a Service Portal instance and an ESC instance to a common presentation using EC Pro. The more interesting questions are starting to surface now, like "is there a recommended best practice as to where to publici...
Resolved! How to send attachment from instance to another instance.
Hi, How to send attachment from one instance to another instance. When I'm creating incident in one instance it is creating in another instance with having same details and I want to send attachment from one instance to another instance. Can anyone ...
Resolved! Export Knowledge Articles
Is it possible to export a Knowledge Article to a word document?
Implementing SNOW Onboarding with Successfactors
Hello, We are looking our options to implement Onboarding; one of the option we are assessing is Leveraging current HCM-Suite in Successfactors and having HRSD On-boarding implemented. Seeking more info on below points:Was there any references of cli...
'Close complete' UI Action is not translated in agent workspace
Hello , Am facing an issue with close complete/close incomplete ui actions on agent workspace , these are OOB HR Task UI Actions have translations in standard view but in agent workspace showing only in English. I want to show these UI actions in wor...
How to stop assignment group from changing when transferring HR case
Hello, when we transfer an HR case, the assignment group updates based on our HR assignment rules. How can we leave the assignment group alone when transferring an HR case? Is there a way to update the assignment rules to not populate with transferre...
How to set Approval for HR case when it was created before work began?
Hi All, Actually i have requirement that whenever user submit a request then need the HR case to be approved by the Subject Person's line manager, before it is available for work to begin Thanks Ramu k