Resolved! AI search Virtual agent
Hi experts, how can we remove this 'I need more help' option from VA aisearch. Thanks in advance.
Forum Posts
What are the courses I should learn to understand CMDB Fundamentals?
On the NowLearning Platform can you recommend the course list for beginners?
COE sn_hr_er_case is not visible for users with role sn_hr_core.basic
Hi All, Employee Relation Case (sn_hr_er_case) COE is not available to users with sn_hr_core.basic roles on when creating case from backend. Any suggestion please?
Cross Scope Issue
Hello team,I'm running a script in the global application to retrieve a knowledge article whose knowledge base is from the HR core application. However, I'm encountering an error: "Source descriptor is empty while recording access for scope Human Res...
Help on Employee Form Condition when using Collect Employee Input HR Task Type
I have HR Task with Type : Collect Employee Input where I need to map the fields from the Employee form to the HR Case Total Rewards record. Below is my condition and I only need to return 1 value, I have this HR Case with child cases so it returned...
Resolved! Is a subscription needed for Employee Document Management plugin in HRSD Pro?
Hi everyone,Could you please share if the Employee Document Management [com.sn_employee_document_management] plugin is included in the HRSD Pro or a separate subscription is needed? Thank you in advance
I want to add a Custom field in the "Knowledge Article - Portal View".
When I am creating and publishing an article, On the portal I am able to see body, But my requirement is: I need to add one more additional field on portal (Its a cutom field not OOB).
Resolved! Popup dialog box message to be changed in HR Agent Workspace
Hey Experts, We have the requirement to update the message populated in the close dialog of active Interaction record when the type is 'Chat'. Please help me achieve this.Regards,Arpitha G
Custom UI action in HR Agent Workspace
Hi everyone, I need a custom UI action visible on the "Interaction" form in HR agent workspace which will simply allow the users to attach an existing HRC to the interaction.Can anyone please let me know how to configure this in workspace? Thanks in ...
Resolved! How to call script include when different scope
Hi , My script include isHuman recourse :Lifecycle Enterprise andbusiness rule is in Global .Can you tell me how to write a script to call script include .in the business rule because both are different scope. Thanks,Chandan
Can we set a filter for active filed in the business rule
Hi Team,Can we set a filter in the business rule (Glide Record) for active field changes from false to active .If possible can you give me the script . Thanks ,Chandan
Resolved! Signature token is not present for one or more participants error message in HTML template
I am trying to publish this HTML template after adding a participant (just the opened for person) but it gives me this error and I can't find anything information about it. Please help. What does Signature token mean?
Interaction Pop up window Source
When a tab is active in an IMS and you attempt to close it by clicking the close button, a pop-up appears. I'm trying to understand how this pop-up is triggered. I've looked into the UI actions/Client scripts but couldn't locate where this pop-up ori...
Resolved! Mark rejected HR cases
Hi folks, Is there a way to mark all rejected hr cases in a single script? I am thinking to create a True/False field which will turn to true when a user clicks on ˇreject completionˇ or no in the HR portal. I wanted to write a business rule on sn_...
Connected contents on topic
Hi All,How to approach , When a subtopic tile is clicked, the record producers and content items appear as reflected in the taxonomy. i have added few record producer in connected contents of particular topic but its not reflecting. any help would b...
