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Resolved! Get choice Sys ID

Hi everyone, I want to get the sys_id of a choice in a select box type variable and compare it to the value set on a property, and if it's equal it makes some fields mandatory and visible. I have a catalog client script and a script include but it's ...

rafas_2703 by Tera Guru
  • 1023 Views
  • 2 replies
  • 1 helpfuls

Sort the values for a reference field in alphabetical order

Hi,I am having a field called case reason in HR Cases table which is reference to a custom table 'u_case_reason'. I want the values of the case reason should be sorted in alphabetical order both in record producer and case form for all users. I tried...

Virtual agent

Hi All,On the virtual agent can we make the system recognise the word hello , where to do this configurations?Thanks in advance

kali by Tera Contributor
  • 246 Views
  • 1 replies
  • 1 helpfuls

Unable to add tag field in the HR work

Hi All, while adding tag field in the HR workspace via gear button we are receiving error , can you tell me how to resolve that one .      Can you help me to resolve the issue . Thanks ,Chandan

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chandan31 by Tera Contributor
  • 171 Views
  • 1 replies
  • 0 helpfuls

Unable to add tags in HR classic workspace

Hi All, I want tag field in HR workspace  should visible to all the employee who can access human resource workspace , i have done by using the gear button which is visible in right top move from the left to right but still it is not visible to other...

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chandan31 by Tera Contributor
  • 422 Views
  • 3 replies
  • 0 helpfuls

How to add a new List in HR Agent Worksapce?

How can I add a new List to HR Agent Workspace? I've been looking at documentation and can find information on Agent Workspace (incidents, problem, ect.), but can't find anything for HR Agent Workspace.   

Amy13 by Tera Contributor
  • 951 Views
  • 4 replies
  • 1 helpfuls

Resolved! Original Value on HR case Description

Hi, On my record I have variable called name referenced to sys_user table. After form submission form the portal why the case description show the logged in  user value as well next to the variable as orginal value I'm aware this is populating from ...

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Mandatory fields within tables

I am having an issue with making a field mandatory in HR Agent workspace. When I set the field as mandatory on the table, when I test to see if it will allow me to close without the mandatory field being completed, it will allow me to close without t...

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