quick messages
How to enable the email client to auto populate the fields of TO , CC and subject for emails of quick messages?
Forum Posts
When Knowledge article is updated it should send a notification to owning group.
When existing Knowledge article is updated by knowledge editor it should send the notification to owning group
HR Agent Homepage
Hi Team ,I have created one tiles please refer screenshot , i want to add condition in pending cases tiles for e.g -Assigned to is me + active = true + state is pending . so where i can add the condition. Thanks
Checklist section in Configurable workspace
Hi All,We have activated plugin " Agent Workspace for HR Case Management". Mention the changes in below.1.If any HR tasks has check list that will be display default in Legacy workspace but in configurable workspace, by default attachment section sho...
HRSD: Receive Completed DocuSign Document
Hello - I am aware of the DocuSign integrations, but I haven't seen this scenario come up in my search. The team receives fully executed/signed DocuSign documents - currently they completed document is sent via DocuSign to a team email, which routes ...
add related KB articles to the side panel in hr agent workspace - in the case page.
Hi Experts, trying to find a way for adding a new left side panel tab to populate related kb articles to the case page in hr agent workspace, i see option to do that via the ui builder contextual, and other suggestions under the contextual side panel...
Link a story back to the HR case that created it.
Out of the box, you can add a Stories related list to the HRIT Case form so you can create a story directly from the case.What I have not been able to figure out is how to create a reverse linkage from the Story back to the HRIT Case it was created f...
Lucky draw booking system
I would like to create a booking form on ServiceNow. The only catch is that I would like it to have a lucky draw, or random draw function such that if a few people have selected the same time slot, the system will do a random allocation to one person...
Resolved! Remove bulk user passwords using encoded query in background script
How to remove Remove bulk user passwords using encoded query in background script. Encoded query is: user_password!=^active=true
Updating Knowledge Article
Can we modify or create notification to article author when an update is done. Article updates should send a notification to Knowledge Article author that there was a change done in the article.
Knowledge Article "No Record Found " error
Hi Team,I am facing a wierd issue, we are populating the knowledge articles from a knowledge base on service portal,on search the articles are showing up but when click on the articles to open, "No record found " .
Portal
Hi All,I am learning portal , i came across the two topics dynamic page variables and dynamic page titles , Can you please explain the difference and use case of each Thanks in advance
Where favourite stored ?
Hi Team,I have migrated bookmarked table records from different instance but when i am impersonating the user who has bookmarked any articles but its not showing in their favorite. could you please help me with this. how this works.Thanks
Notifications
Hi All,Whenever agent comment on hr case , system send notifications to the end users. End users replies back in the email it is available in the case but agents don't receive the notifications. Please suggest any way so that agents get notified.
Resolved! This document could not be loaded in ESC My To-dos
Hello everyone, After created a HR Task and assigned to user with E-Signature. In the ESC, My Tasks can not load the PDF file and show that message. Can can't find what is missing.
