Hi Everyone,We have a requirement that the reports shared to a group should be readable only and not editable, the groups to whom the report is shared should have access to share and create reports but not edit it. Currently the groups to whom the re...
We recently implemented the ER module, and there is some concern about potentially inappropriate comments added to the additional comments vs. work notes. We have had a couple of situations where a comment was added that should have been a work note...
User is able to see the Records in Table List View, Below is the provided screenshot Table name - asmt_metric_table But the same user is not having access in Report which is build on the same table, below is the screenshot of report: (This is the ...
Hi,I'm created a record producer with some variables but I wanted some of those variables to be accessible depending on the user preferred language. For example variables A,B,C should only appear if user's preferred language is English and variables ...
HI , we have one service portal and another one esc portal both are supposed by virtual agent chat survey. however display of esc portal is different and i would like to similar to other one , please find the screen shot . current display Required...
Hi I need to know how count license used in HR Service Delivery application. Assigned Roles, entry in HR Profile or other? Regards
I have setup an HR Task for the Subject Person to complete. The HR Task Type is "Mark When Complete". As the Subject person, when this task is assigned to me, I should have to fill in a date and some comments before hitting the "Complete" button. The...
Hi Everyone,I wish to know how can i get a variable editor on HR task that has all the variables copied from HR case, the Target table for the record producer is HR case but apart from HR case i want agents to edit the variables from HR task as well....
I can't seem to recall where the settings live for how to automatically reassign when an agent is out of office and something is assigned to them, can anyone help me with where I would manage these settings?
I'm trying to pin down what exactly is causing my "sys_user.source" value to change when this flow runs. It changes it by blanking it out. Once our LDAP import runs, the value comes back to each user record. I disabled the script include: hr_synchron...
Hi everyone!! I am new to ServiceNow and ATF . I am planning to create an ATF test for HR case Creation. Currently I do have atf_test_admin , atf_test_designer roles but I am not able to see some roles in the dropdown like “sn_hr_core.case_writer.” ...
Hello all,I have a requirement where i need to add text "please enter details" in one of the variables of record producer. This text should be greyed and should disappear when the user starts filling the details.This is just like the date field where...
Hi everyone!I got a question: When you are creating a HR Case via back-end, it is different from when you are creating via front-end (Portal).When you create the HR Case via back-end the questions that appear via front-end don't appear via back-end.I...
Hi, We have an HR software that manages employees data. While the employee left the organization, employee profile would be keyed as left in this software. I'm trying to figure out where and how to set it up so it could trigger the ServiceNow account...
1.ADP sends new Employee data to NOW that will create an HR Case [ This is automated, using transform script].2.Once the HR Case is generated, HR Task for the Hiring Manager will be generated. [Using lifecycle event workflow] Can someone explain how ...
