Resolved! Can we determine how many people use employee service center on daily basis for a month?
Can we determine how many people use employee service center on daily basis for a month? can we generate the data?
Forum Posts
E-signature : Create multiple E-signature task from 1 case with different documents to sign.
Hi Community, Currently we can assign e-signature HR task to the user with one document to sign and can have multiple signature in one document . But can we assign multiple[le E-signature tasks with different documents with same parent cases?. Reas...
Resolved! How to hide a section in the Agent workspace depends on a condition
Hi everyone I created a section( Payroll forms) in the default view and workspace view. Is it possibile to make this section only visible for a particular service either by using Client script or any other way to achieve this. I wanted to show thi...
How to attach password protected excel file to HR case?
hi, Is there any way to attach password protected excel file to HR case apart from changing setting of "glide.security.file.mime_type.validation" to false. thanks, Sujit
Change font type in Employee Central - from Lato to Arial
Does anyone know how to change the font type in Employee Central - from Lato to Arial
Checklist Mandatory on Agent Workspace
Hi All, We have craeted a checklist from HR Service Configuration table. When a case is created, the HR agent can close the case without checking the checklist. Is there a way to make those checklist mandatory without customizing? Thanks, Sai...
Resolved! Issue with Users seeing articles they do not have access to on EC
Hey Team, I am looking for some insight and help on what I think could be an issue. I have a user that made a search on our HR Portal, 'bonus payout'. This user is in the US and on the IT side. Our articles are utilizing criteria for the Can Read and...
Where can i find study material for HRSD, the one available on now learning is paid content
Where can i find study material for HRSD, the one available on now learning is paid content
Where is the activity log for the Emails Sent/Received are stored?
Out of curiosity. If we would like to move an email reference (Activity Formatter) to another record, where could we find the reference of the Email Sent that appears in the Activity formatter log of the HR Case?Even if we change the reference of the...
Resolved! Which is the usability for HR task "Auto-close Integration task"?
Hi All, I was creating an HR task template and I found the option "Auto-close Integration task" on Task Type. But the official documentation doesn't say what is this used for and I also have no clue about it. Many Thanks!
Resolved! Employee center portal error : Execute operation on script include denied because source could not be found
Hi All, I am getting this error when ever I add something on comments and save. I already created cross scope record but it didn't resolve the issue. Please help if anyone knows how to fix it
Is it possible to have emails sent from ServiceNow require and receive a Read Receipt or similar verification that an email from an HR Case was received and opened?
I am being asked if it is possible to request a read receipt when we send emails from HR Case. In searching previous posts, it doesn't look possible, but the posts are somewhat older. I am wondering if this is now possible. If not, has anyone figu...
Resolved! Transfer case in HRSD
Hi, 1.What is the concept of non transferrable fields appearing in worknotes after transferring a case to different HR service in HRSD. 2.How do we hide/remove one of those fields from worknotes. (say , hide Deposit percent).
Resolved! What is the sn_hr_sp.admin role?
Hi, All. ServiceNow has the 'sn_hr_sp.admin' role.What should this role be used for?I would also like to know how it differs from the 'sn_hr_sp.esc_admin' role. Thank you for your help.
Resolved! How to test email in the outlook for CC Recipients when the email notification is sent?
Hi All, I have created one email notification which will trigger to user and also have kept the manager in CC using the email script and have called the same in email notification, after completing I have tested this scenario and found that it was tr...
