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Checklist Mandatory on Agent Workspace

Hi All,   We have craeted a checklist from HR Service Configuration table. When a case is created, the HR agent can close the case without checking the checklist. Is there a way to make those checklist mandatory without customizing?     Thanks, Sai...

Sailesh6 by Tera Contributor
  • 783 Views
  • 4 replies
  • 0 helpfuls

Is it possible to have emails sent from ServiceNow require and receive a Read Receipt or similar verification that an email from an HR Case was received and opened?

I am being asked if it is possible to request a read receipt when we send emails from HR Case. In searching previous posts, it doesn't look possible, but the posts are somewhat older. I am wondering if this is now possible. If not, has anyone figu...

jrusso by Tera Expert
  • 669 Views
  • 4 replies
  • 2 helpfuls

Resolved! Transfer case in HRSD

Hi, 1.What is the concept of non transferrable fields appearing in worknotes after transferring a case to different HR service in HRSD. 2.How do we hide/remove one of those fields from worknotes. (say , hide Deposit percent).

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si21 by Tera Guru
  • 939 Views
  • 3 replies
  • 1 helpfuls

Resolved! What is the sn_hr_sp.admin role?

Hi, All. ServiceNow has the 'sn_hr_sp.admin' role.What should this role be used for?I would also like to know how it differs from the 'sn_hr_sp.esc_admin' role. Thank you for your help.

Shiori by Tera Contributor
  • 4113 Views
  • 4 replies
  • 5 helpfuls