I am trying to give to of our fulfillers access to Checkout and Retire knowledge articles that they did not write originally. They currently can only do this for articles they wrote. I have tried to give them access by giving them new security roles....
We have our HRSD system restricted to only HR users to work HR cases and HR tasks. We have run into an issue when some of our locations are using non-HR people to assist with HR work (cases & tasks). We have had to create exceptions in the system to ...
Kia ora Community, I'm building a record producer and want to include a link in the Description field which shows Dev in Dev environment, Test in Test environment and Prod in Prod environment. As far as I can see from my testing it isn't possible to ...
I have a record producer that contains a reference field for 'sys_db_object' table. I also have a widget called 'SN Desktop Filter' for Filter condition. SN Desktop Filter requires a table name, I want to apply onChange functionality that when table ...
Is there a way to have multiple PDF documents for a single service? I would also need both documents to have signatures from the Subject Person and the Assigned To. I currently have a service with a workflow like this for one document but wasn't sure...
Creating ATF steps to test few record producers in portal, but need to validated the translation Happened on variables also. Can this be achieved ?RegardsVarma
Hi, I am trying to create an HR Case through REST API using the Out of the Box Scripted REST API "HR Case Creation" available in ServiceNow HRSD. I have come up with the below JSON request body for making the REST POST call: { "table":"sn_hr_core_...
I have what seems like a simple request: Add and remove several categories (and subcategories) from the Employee Relations Cases. I'm fairly new to HRSD, so forgive the ignorance, but I managed to figure out that the categories are coming from the HR...
Good afternoon, When searching in HR Agent Workspace, a filter is being applied to only show ACTIVE cases. I've checked Search Application Configuration and Search Source Filter, but can't seem to find the table/setting which is applying this filter...
Hi experts,I need to create an ATF test case for validating the choices which are available in the one of the variables on a record producer where all active hr services should be visible as choices on this variable.Variable: how it shows the value o...
Hi All, I am geeting the following error when I try to add new jour input field with journal list in Agent work space. "journal_list is not supported"Values are saving in the journal input fied. But it is not appearing in the form/Activities like re...
When SN is integrated with MS Teams, user have the ability to attach files within the Teams chat. The contents of the chats are auto-imported OOB but the file attachment is only lodged as a hyperlink, remaining within Sharepoint rather than sys_attac...
i am inserting multiple entries using MRVS their is variable named select COE i want to create another variable which shows all the fields that COE have and also their related fields. anyone can help with this
Hey everyone! I have a requirement to bring Workday Approvals to ServiceNow - has anyone done this? Basically, the stakeholders want to:1. Start the process from Workday (e.g. Request Time-off)2. Approval record gets created and allows manager to app...
We have recently implemented Employee Center Pro and on the primary page it has a "Surveys" link where users can see open surveys which are assigned to them. For some reason, surveys which are associated with lifecycle events are filtered out of the...
