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MS Teams attachments

When SN is integrated with MS Teams, user have the ability to attach files within the Teams chat. The contents of the chats are auto-imported OOB but the file attachment is only lodged as a hyperlink, remaining within Sharepoint rather than sys_attac...

Variables from Record Producer are not being mapped to Case

Hi All, We have started developing Portal Forms with Variable Sets instead of creating custom fields for each case. Now that we are using Variable Sets we have created a UI Formatter and UI Macro to map fields to the Form Section on the case from the...

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aguanci by Tera Expert
  • 551 Views
  • 1 replies
  • 0 helpfuls

Workday Approvals in ServiceNow

Hey everyone! I have a requirement to bring Workday Approvals to ServiceNow - has anyone done this? Basically, the stakeholders want to:1. Start the process from Workday (e.g. Request Time-off)2. Approval record gets created and allows manager to app...

Brito by Tera Contributor
  • 687 Views
  • 2 replies
  • 0 helpfuls

Resolved! Lifecycle Event Surveys not appearing in Employee Center

We have recently implemented Employee Center Pro and on the primary page it has a "Surveys" link where users can see open surveys which are assigned to them.  For some reason, surveys which are associated with lifecycle events are filtered out of the...

Resolved! Localization / Translation of HR (case or task) templates

Hi Community, I think I know the answer, but would appreciate confirmation that I am not missing something: If the same HR Service is to be offered and made requestable in multiple languages (in our case FQ and EN) I basically have to create separate...

Prehire login credentials using email address

Hi all,I'm working through an issue I wanted to throw out to the community. We're trying to grant prehire users access to the system and need to have them login directly with a provided user name and password. We wanted them to use their personal ema...

Mike S1 by Tera Contributor
  • 2637 Views
  • 4 replies
  • 0 helpfuls

Lifecycle Event activity set triggers - combination type not working

Hi all Am hoping for some help with an issue that I can't seem to resolve or understand.We have a Lifecycle Event for onboarding that currently has several activity sets. One of these is using a combination trigger, with the conditions being both Act...

Olly1 by Tera Contributor
  • 1219 Views
  • 2 replies
  • 0 helpfuls

Help with accessing Catalog Item variables from Document Template

ProblemI have created a Catalog Item on the sn_hr_core_case_workforce_admin table to collect values from a user for populating into a Document Template. I have created an HTML Document Template on the sn_hr_core_case_workforce_admin table, referencin...

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Jeff137 by Tera Expert
  • 1013 Views
  • 3 replies
  • 0 helpfuls

Duration for SLA definitions

Hi All, I am looking to create SLA definition for 3 business days with schedule 9 AM - 5 PM.So, If I give duration as 3 days then the breach time is setting to 9 days.  For 3 days the hours are 3*24 = 72 hours, considering 8 hours 72/8 = 9 Business d...

Venkat122 by Kilo Guru
  • 3622 Views
  • 2 replies
  • 1 helpfuls