Zoom call integration with HRSD
Hello all,Has anyone done the Zoom call integration with HRSD or When we start the call from HR agent workspace the call link needs to be generate. If there is any documentation that would be helpful. Thank you
Hello all,Has anyone done the Zoom call integration with HRSD or When we start the call from HR agent workspace the call link needs to be generate. If there is any documentation that would be helpful. Thank you
When we transfer the Universal request, we are receiving system message with HTML format on HR case Has anyone know where this message is coming from "Your request was transferred to "?Your response is highly appreciated, thank you!
Hi TeamCan some one please help me? I want to show the text "Total Reward" in bold and red in the email body using a response template.When I paste this text from Microsoft Word, it works perfectly, and the email displays the formatting as expected.H...
When servicedesk agent received a phone call via Interaction desktop, a tab is automatically opened for servicenow and an IMS opens, he doesnt see any Record Data from users. Since the update he is having this issue and he doesnt see any Record Data ...
Hello, wondering if someone else has had similar experience to this & idea on how to proceed. Currently, when an employee replies to a HR Case comment notification via email, we have send to event creator unchecked to stop the platform from sending b...
In Employee center, For one of the catalog item, I have a client script such as when some conditions are met error message should be shown.This is the script I tried in my PDIIm expecting to see the error message in red color, but its simply a text w...
Hello all,we have removed sharepoint AI search source from our Search profile but still integration hub usage is being spiked because of sharepoint connector schedule jobs running every week to index user permissions.Can we disable sharepoint connect...
Hi Team, I have a requirement that Employees in watch list are not able to see the requests for which they are marked in watch list under my requests of self-service portal and also send email to watch list users I have tried creating after business ...
We have started setting up HRSD and can see that there are Standard groups with "HR" as parent.is that a best practice to use them instead of creating our own ? They all are setup with respective roles and I was wondering how others are doing it.
Do the tasks that are added to an Activity Set within a Lifecycle Event need to be from within HRSD, or can I add existing tasks from across the platform?As an example, we have specific coordination tasks within another application on the platform th...
Hello Everyone, I am looking around a solution around Bulk case creation beyond OOTB bulk cases which creates generic cases. Scenario: HR agent wants to create bulk cases from the spreadsheet which will include the fields like employee id, field1, fi...
Related to the recent query_range "May Maintenance" issue... Anyone else seeing lots of query_match issues for system-related 'worker' activity? e.g.: 2025-05-20 14:35:16 worker.6 m2m_dictionary_dataclass.data_class query_match I'm unsure if this is ...
Hi Everyone,i had a demand where when an agent creates an HR case from Basic UI he should get an editable variable editor that is same as the record producer created.My assumption is that the Variable editor is only visible when a case is created fro...
Hi ,New to learn GRC module. Any learning links or reference videos & material share me.
Standard Ticket Header Widget 'Actions' 1.cancel option available when incident state is new, inprogress2.when selecting cancel option a. Confirmation pop up asking cancelling reason b. if provide the reason that reason should be in incident...
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