Hi we have a req where new field "created by group" field should copy the value from "Assignment group"Here there are 2 cases1. if we are creating case from Record producer it should be " assignment group = created by group"so what process can be don...
HiIn HR agent workspace, we have an issue, the comments which we post there, and when we click on "save" button , the note was saved but text still appears in compose text box and text box did not clear(please refer below screenshot)so we need to cle...
SERVIÇOS DE RH NO SERVICENOW - Guia prático para POs (sem tecnês)O grande desafio do RH é explicar, de forma simples e sem virar aula técnica, como os Serviços de RH funcionam no ServiceNow para POs que estão chegando agora ou que não vivem o dia a d...
Hi All,We are using similar to Popular items widget in Employee Center which shows all the popular catalog items.Our requirement is to add "heart-my favorites" feature which let users to add Cat items to my favorites. my question is-How I can add thi...
Hi Community, i was asked to make a report to easily identify which Group is managing which HR service on the Dashboard. i've used "sn_hr_core_hr_service_assignment_group" table is this correct? or is there any other way to make it.also in sn_hr_core...
Hi Community,We are using an Order Guide in Employee Center / Service Portal and have noticed the following behavior:In the Choose Options step of the Order Guide, when a user expands (opens) one of the included items, the page automatically scrolls ...
Hello Community, I have a lookup select box variable which is refering to Choice table. The options of this variables are translated to different language . When user from japan is trying to raise case , they are getting all the fields and their opti...
In our company we are offering Googlesheets as additional export option. In the list view -> Export in standard UI we were able to extend the Export option in the Context Menu list by adding a new Dynamic Action. In HR Agent Workspace the Export butt...
Hi everyone,I’m trying to restrict visibility of HR Lifecycle cases (sn_hr_le_case) for a specific population so that i'll be hidden from the portal as well, but I’m seeing unexpected behavior.i created one ACL but when impersonating the user and typ...
Hi everyone, i'm still looking for the solution for this, what i've found and what controlling my request list is my request Filter i pen HR Case opened record and i need to apply a filter to hide the requests when Hr service is offboarding and Count...
Hi Community,I have a requirement where I have to show " Business time left" field from Task SLA on our HR case form.What I did is : Created a reference field which refers to TASK SLA table. From this field, I have dot walked to "Business time left"....
Hi Community, I have requirement where actual signed signature picture is provided by the user.In the document template, when signature is being requested then the provided picture should get inserted at the signature box. Any guidance on how can we ...
Hi Community,I have a record producer which have some drop down values. I have use lookup select box because we have some fields which should be visible based on logged in person country and their respective language. People from Japan when they rais...
Hello.This is the second time, second instance, second customer after installing HRSD sometimes my "Filter Navigator" and "Favorites" being empty. Sometimes works sometimes not. Switching scopes, refreshing browser.Super annoying only while working w...
Hello!My company (big4) requested my to study for the exam and in general prepare for it. The last time I spent time for such processes was back in 2021. What have changed since then?Thanks in advance