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Resolved! Not Able to search table sn_hr_core_case in response template

When HR agents attempt to create response templates, they are unable to search the "sn_hr_core_case" table. they can search the "sn_case" table. but not "sn_hr_core_case" table. when I assign the "hr_admin" role to an agent, they can select the "sn_h...

mravulakolu by Tera Contributor
  • 757 Views
  • 1 replies
  • 0 helpfuls

Resolved! Example - HR Service Catalog Intake Form

Greetings all -  Some time ago someone shared with me a case intake requirements gathering document to be used when capturing any and all requirements with the business and COEs.  It was an excel / worksheet with multiple tabs that included details s...

ColleenE by Tera Contributor
  • 542 Views
  • 2 replies
  • 2 helpfuls

Resolved! Display HR Service Table Fields on Generated Record

I am trying to display fields for an HR service on the generated record by adding said fields to the HR Service record in the "HR Service Additional Information" tab and the "Service table fields" field. I am doing so in following step 3 in this Comm...

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leahdany by Giga Guru
  • 4701 Views
  • 14 replies
  • 5 helpfuls

Resolved! SLA Definition

For HR case - Assignment group HRSCC-MX we didn't created TASK SLA on February month.If we created  HR TASK SLA for Assignment group HRSCC-MX. old HR CASE TASK SLA will be calculated(Generate)?

Worknotes is not getting captured in activity stream

Hi team,While creating new cases from HR Agent workspace, there is a worknote field. The value entered in worknotes field is not getting captured in activity stream section.How can we resolve this issue ?Please guide 

Drishti by Tera Guru
  • 290 Views
  • 2 replies
  • 0 helpfuls

How to Boost an article for NLU/AI search

HiI need some information about that How to Boost an article for NLU/AI search in the portali have checked some of the articles but can anyone give me the detailed information on this like ServiceNow documents or articles refereed to this problem@Ank...

sri vijaya by Tera Contributor
  • 317 Views
  • 3 replies
  • 0 helpfuls

Getting Undefined Value

Hi All/  @Murthy Ch ,Created schedule job that set case assignment to automatically. But adding add() or addDays() logic we get 'undefined' value through log. Could you please help me ?var caseupdate = new GlideRecord("sn_hr_le_case");caseupdate.addE...

SuccessFactors Spoke rehire employees data

SuccessFactors Spoke We are using HRSD Integration with SuccessFactors for integration with SuccessFactors to populate HR Profiles in ServiceNow. This updates the users correctly but any users that is a rehired in Successfactors doesn't have a field ...

How to make fields read only

Hi Community,Good Day ! In HR Agent Workspace , in the list of HR cases, once we select any cases by clicking on checkbox we can see edit button.Clicking on edit button, form fields are available . How can we make those fields read only leaving some ...

Drishti by Tera Guru
  • 271 Views
  • 3 replies
  • 0 helpfuls

Close complete button on HR Agent workspace

Hi, I am try to troubleshoot why the 'Close complete' button is not triggering the modal pop-up on the HR Agent workspace.   How do I track what the 'Close complete' actually is doing? I have looked into Action assignment and can see its a UXF Client...

ayman_h by Kilo Sage
  • 266 Views
  • 1 replies
  • 0 helpfuls