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Resolved! What's HRSD?

Hi, Tell us about servicenow's HRSD. I am the Human Resources department and a beginner in both IT and servicenow. But I have a requirement to explain HR internally and design it. So far, I've read the official documentation and the community, but I ...

Mi4 by Tera Expert
  • 3179 Views
  • 6 replies
  • 3 helpfuls

Autoclose HR Cases Using A Business Rule

Hello ServiceNow community, We would like to automatically set a HR case to a State of "Closed Complete" if the HR case has been sitting in the "Awaiting Acceptance" State for more then 2 business days without a response from the customer. Would the ...

bill72 by Tera Contributor
  • 2765 Views
  • 4 replies
  • 2 helpfuls

GlideRecord deleteRecord() won't delete the record

I'm trying to remove from SN bad records loaded previously from Workday. For example, if someone is hired in error and then that hire is rescinded, I want to remove the EE from ServiceNow. I can tell it's a rescinded hire because the Workday Web Serv...

Resolved! Adding task attachments to parent case

Hey Comm! I have a simple task that I am trying to accomplish. I am blanking on the route to take for what I need. I currently have a UI Action 'Grab Attachments' on the HR Task Table. Simply, it copies the parent attachments and posts them to the Ta...

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Resolved! How to create HR TASK Template in HRSD

Hi,   I need to create an activity that should user to upload the medical receipt document. For that i have a Activity Sets underneth i created an activity but in the HR TAask template i dont see any oob template that asks like upload the document.  ...

Service Activity Tasks Not Getting Created

Hello, I'll try to lay out our scenario as best that I can. We have a HR Service with a fulfillment type of Service Activity.The first service activity is an approval, the second service activity is an HR task, order is set as 1 for the approval and ...

dbelle by Kilo Contributor
  • 2141 Views
  • 10 replies
  • 0 helpfuls

Resolved! Using sys_user as a variable catalog reference field - how do I make sure that users can search sys_user using user_name or name?

We created a record producer to be seen on our portal for the HR Catalog. One variable is a value from the sys_user table to designate what User this applies to .  Completing the Catalog item, that field, referencing sys_user , is only showing  name ...

kareng by Tera Contributor
  • 1531 Views
  • 3 replies
  • 0 helpfuls

Resolved! Need help on HRSD plugin installation

Hi   I am trying to install HRSD plugin i installed Human Resources Scoped App: Core is there any other plugin ?   I dont see employee self service portal for requesting onboarding request  

How to report case reassignment

Hi! Would you guys know how to capture case reassignment details?  Specific scenario:  Assignment Group A is assigned with 5 cases for the week. Assigned Group is changed from Assignment Group A to Assignment Group B. At the end of the month, Assignm...

Resolved! Configure Awaiting Acceptance by COE or by HR Service?

We currently have the Awaiting Acceptance configured for 3 days for all HR Services.  I assume (read: hope) it's possible to configure this at the COE or even the HR Service level...?  Any thoughts or guidance on doing so?  Any documentation out ther...

jaspiranti by Tera Contributor
  • 1456 Views
  • 2 replies
  • 1 helpfuls

Resolved! Where is the Engagement Governed?

Hi everyone, I'm studying for my CIS HRSD exam, but I've run into a snag. Wondering if anyone can explain the difference between the three engagement areas? Thanks in advance Anna

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Anna T1 by Mega Contributor
  • 2252 Views
  • 4 replies
  • 6 helpfuls