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Resolved! Inbound emails from someone NOT apart of the HR Case

Hey there SN Comm!! I am looking to see what (if at all), others might be doing when it comes to allowing people that do not have access to view a Case/are not part of a Case - to be able to email into a Case. Example: recently we had a Case that was...

Resolved! Create HR Profiles for a set of users?

Hello, I want to create HR Profiles for a set of users. I have imported the users in the user table. Instead of creating HR profile from each single user record, Is there a way to create HR Profiles for all the users at the sametime? Please provide y...

Resolved! Multi-row variable set stopping form submission on portal only

Important note: I am able to submit the record producer (RP) in native with the mutli-row variable set (MRVS) with expected results. I have a RP that was working fine on the HR portal without the MRVS, but as soon as I added the MRVS when I click the...

leahdany by Giga Guru
  • 3353 Views
  • 6 replies
  • 2 helpfuls

Resolved! Adding Users (Sys) to Watchlist on Inbound Action

Hi I am using Kingston and have tried a number of different scripts but none seem to work. For NEW Email in (HR) I need an action that puts all of the CC people into the Watchlist Automatically, the only one so far that seems to work only adds their ...

Paul_Allen by Kilo Contributor
  • 2632 Views
  • 8 replies
  • 1 helpfuls

Resolved! How / where are HR Case workflows triggered?

Sorry if this is a silly/elementary question, but I cannot for the life of me find how/where workflows are triggered for HR cases. I made a copy of one the HR Service workflows & made my changes. I can't find where to update the associated workflow. ...

Resolved! human resouce: lifecycle event acitivity

Hey, I'm using the lifecycle event suite in Kingston version. I created a fulfiller activity configured as follow:   the referenced template is configured as a 'submit a catalog item' hr task type. I want the catalog item variable to be populated wi...

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Michal28 by Tera Contributor
  • 1549 Views
  • 2 replies
  • 4 helpfuls

Resolved! Configure Knowledge Results

Hello Everyone, I wanted to get more info on the contextual table configuration "Knowledge Results" that is being displayed on the HR Case forms. The results are being displayed by taking into an account of the keywords in short description. For exam...

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sid23 by Mega Contributor
  • 1465 Views
  • 5 replies
  • 0 helpfuls

Caller Restriction to none

For the Survey notification we got the scope error form global to HE case table. We change “Caller Access” field on sn_hr_core_case table to “None” from “Caller Restriction”. After that, “Cross scope  errors we were getting before is not coming. Doe...

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Close the Life Cycle Event Case

Hi, How to close the Life Cycle event case using Activity. I'm using two activity sets. After completion of these two I need to close complete the LE Case automatically. Thanks SMORA

Resolved! Inbound Email Filters - Need help

Hello SN Comm, I am looking for some help to see if anyone has dealt with and/ or changed the instance's email filters. I have been noticing that many legit incoming emails to our system are being ignored based on filters from the system. The two tha...

Subject Person Field on HR Case is not taking the value selected from the variable on the record producer when the case is created via HR Portal.But when the case is created by clicking on "Try It" button on the record producer Subject person field i

Hi, Subject Person Field on HR Case is not taking the value selected from the variable on the record producer when the case is created via HR Portal.But when the case is created by clicking on "Try It" button on the record producer Subject person fie...

Vidya Shree2 by Mega Contributor
  • 1665 Views
  • 4 replies
  • 0 helpfuls