Hey there SN Comm!! I am looking to see what (if at all), others might be doing when it comes to allowing people that do not have access to view a Case/are not part of a Case - to be able to email into a Case. Example: recently we had a Case that was...
Hello, I want to create HR Profiles for a set of users. I have imported the users in the user table. Instead of creating HR profile from each single user record, Is there a way to create HR Profiles for all the users at the sametime? Please provide y...
Important note: I am able to submit the record producer (RP) in native with the mutli-row variable set (MRVS) with expected results. I have a RP that was working fine on the HR portal without the MRVS, but as soon as I added the MRVS when I click the...
Hi I am using Kingston and have tried a number of different scripts but none seem to work. For NEW Email in (HR) I need an action that puts all of the CC people into the Watchlist Automatically, the only one so far that seems to work only adds their ...
We have added a new field to the user table that we also want to sync with the HR profile. I found in the hr_Utils script include where the map is that determines which fields to sync between the two but now I am having difficulties getting it to exe...
Sorry if this is a silly/elementary question, but I cannot for the life of me find how/where workflows are triggered for HR cases. I made a copy of one the HR Service workflows & made my changes. I can't find where to update the associated workflow. ...
Hey, I'm using the lifecycle event suite in Kingston version. I created a fulfiller activity configured as follow: the referenced template is configured as a 'submit a catalog item' hr task type. I want the catalog item variable to be populated wi...
Hello Everyone, I wanted to get more info on the contextual table configuration "Knowledge Results" that is being displayed on the HR Case forms. The results are being displayed by taking into an account of the keywords in short description. For exam...
HI Team, I have below scheduled job which auto create HR cases. HR case has been created in prod with empty case number like below. All are auto triggered cases but only few cases are showing empty case numbers, How to fix this kind of issues? How...
For the Survey notification we got the scope error form global to HE case table. We change “Caller Access” field on sn_hr_core_case table to “None” from “Caller Restriction”. After that, “Cross scope errors we were getting before is not coming. Doe...
Hi, How to close the Life Cycle event case using Activity. I'm using two activity sets. After completion of these two I need to close complete the LE Case automatically. Thanks SMORA
Hi Everyone, I'm stuck here. I created a new HR service under Total Rewards table [sn_hr_core_case_total_rewards]. Working pretty fine until I encountered this recently when I updated the hr service assignment group to a new one. When I use my own us...
Hello SN Comm, I am looking for some help to see if anyone has dealt with and/ or changed the instance's email filters. I have been noticing that many legit incoming emails to our system are being ignored based on filters from the system. The two tha...
Hi, Subject Person Field on HR Case is not taking the value selected from the variable on the record producer when the case is created via HR Portal.But when the case is created by clicking on "Try It" button on the record producer Subject person fie...
The Sign Document HR task works in Dev. However, after cloning to Test, I receive a "Failed to load PDF document error". Screenshot attached. Thanks for any help to resolve this issue.
