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Import photos using Workday Integration

***The instructions below are for the global plugin version of HR Service Management and Workday integration. As I migrate and test with the Scoped App versions, I will provide any necessary updates.***After running across the thread Import user phot...

Prerequisite for CIS-HR certification

Greetings, I am planning to give for exam for CIS-HR certification. As per the syllabus "Candidate must complete CSA Admin and Implementation certifications". Can anyone confirm if the Implementation certification is mandatory for CIS-HR certificatio...

Shambo by Kilo Expert
  • 2101 Views
  • 6 replies
  • 4 helpfuls

Resolved! Widget Error in hrportal

When try to open HRPortal page return error as in attach,  This error happen after some customization in HRJ Dashboard,  I have just added and then removed some widgets "HRJ Dashboard Case List",  Who can help me? Regards.  

giuseppem by Kilo Sage
  • 1599 Views
  • 2 replies
  • 2 helpfuls

Resolved! Is there a way to set the record producer 'redirect to' field to default to blank, rather than the generated task record or catalog homepage?

Currently the redirect to field only has: Generated Task record: Redirects to the task record created using the record producer.Catalog Homepage: Redirects to the service catalog where the order for the record producer is placed. I am trying to add a...

Comments on Knowledge Articles

We have the comments section available for users to comment on a Knowledge Article.   We have found that users are not using this section properly.   Comments are visible to all users, but we don't want to display all prior comments, as some comments...

jrusso by Tera Expert
  • 4071 Views
  • 6 replies
  • 0 helpfuls

Resolved! What is the purpose of the HR Document Acknowledgement related in list in an HR LE Case? The documents that I eSign don't show up in this list. What is being captured in this table?

I'm curious to know what the HR Document Acknowledgement related list is for on an Lifecycle case. Whenever I sign documents on a case, I would think they would show up in this related list, but nothing ever populates. I can manually add acknowledgem...

abigaildiaz by Kilo Contributor
  • 3523 Views
  • 3 replies
  • 1 helpfuls

Out of Office Auto Replies

We launched ServiceNow for HR case management back in December, and the system was configured to not allow out of office automatic responses to come back into the case. We are now seeing this as an issue, and are told there is no solution. Is there a...

Leave of Absence in ServiceNow

We are beginning to use ServiceNow more for tracking of some leave of absence related things - compensation, return to work, etc. Our leaves are outsourced through a different vendor, but wondering if anyone has any insight or best practices on how t...

amandazeimet by Kilo Contributor
  • 1687 Views
  • 1 replies
  • 0 helpfuls

obfuscation tool or method for servicenow?

My company is going to be storing sensitive data as part HR Case information on its production environment. We don't intend to copy any of this data to our non production environments so we will set up a data exclude on the HR Case, Task and Profile ...

edbailey by Tera Contributor
  • 2610 Views
  • 10 replies
  • 6 helpfuls