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Multiple AD Domain

 Hello experts.We have a request, where we need setup and enable authentication via Single Sign-On(SSO) for all company users for ITSM. The users are from different AD domains (e.g. Business Units 1, 2 & 3 etc) and is most likely using devices from t...

Mansor2 by Tera Contributor
  • 840 Views
  • 2 replies
  • 0 helpfuls

Corporate Network/VPN

Hello,If the below use cae be done. We are working on to setup IP restricted login access - within Corporate Network/VPN only for both Desktop and Mobile. Example - Desktop: Users can only access ServiceNow if they are connected via Intranet         ...

Mansor2 by Tera Contributor
  • 570 Views
  • 1 replies
  • 0 helpfuls

Hr Agent Workspace List is not available to non-admin users

I have created a Approvals list category in the HR Agent Workspace and My approvals list so HR Agents can see their approvals in the list. It is working as expected for admin users. I have mapped the list to one of the OOB audiences (HR-Case Reader w...

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JG9 by Tera Contributor
  • 421 Views
  • 1 replies
  • 1 helpfuls

Query regarding Parent-Child

Hi All, I am new to this community. We have recently deployed ServiceNow in our business and are still learning things. I have a query regarding Child cases and how ServiceNow reads them. Just for your information, we are using Case module and not th...

HR Knowledge Base Not Appearing in ESC Pro Portal

Hi everyone,I'm trying to implement the HR Knowledge Base in the ESC Pro portal for a client. I’ve already added HR catalog items, and now I want to integrate the knowledge base as well.I’ve added the knowledge base to the portal and configured the s...

Email Approval Requests

Hello.  We are using the "mailto" option in emails for users to approve/reject items (i.e. the user clicks the link to approve, it opens a new email that includes "approve" in the subject, the user sends the email back to Service Now and it's process...

Why Does My UI Action Still Require Record Selection?

I created a UI Action called "See Review", which is designed to display only the records in the list where Work Notes contain "Review".I have checked only the "List Banner Button" option and disabled "List Action". Additionally, I removed the script ...

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wkhong by Tera Contributor
  • 407 Views
  • 1 replies
  • 0 helpfuls

Knowledge Article Translation Best Practices

This question is not around technical functionality, but more around best practices & governance. We are expanding our knowledge articles to a new workplace in Mexico. I am reaching out to other customers of ServiceNow who have multiple languages in ...

Resolved! Agent Workspace for HR Case Management: Tooltip Issue

Hello Everyone. I'm having issues in the Agent Workspace after upgrading to Xanadu. The tooltip on the side panel is not displaying after hovering my mouse. I just wanted to check with everyone if they've also encountered the same issue? Below is a s...

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