Custom message on the ESC Portal
HI Team, Can you help if there is a possibility to add a custom message like "Thanks for submitting the case" once we submit the HR Case. Thanks
Forum Posts
Easiest Method to Provide an Onboarding Candidate with a Document
As part of our Onboarding Lifecycle Event, we want to provide an onboarding candidate with a MS Word Document/Form that they complete and return to a designated external email address but are struggling to find a suitable method of making the documen...
Resolved! MRVS
How to hide the fields in the mrvs using client scriptsRecently I got to know about g_form.getValue(g_form.getDisplayBox('field_name’).id)Not sure how it works.and also how to get/set values field values which are outside the mrvs to set those field ...
Resolved! HR Case Header Configuration Not Working
HI Team, I have create a HR Header Configuration, I tried to use custom title but its not working but the Person Row is working. Please find the attachments and let me know if I am trying anything wrong. Thankyou
Adding 5 documents in the list type filed which already had 2 documents through flow designer
Hi, i had a list type field with already 2 documents in it and now through flow i need to update this field with 5 other documents without deleting the first 2 documents already added in the field Thanks,Jhansi
Disable Past date in Date variable on Record Producer form.
Hi, I have a requirement to add Date field that should only allow user to select future dates, and we used client-side validation to fulfill the requirement. I would like to know, if there is there any way to disable past date from the Date field, i...
Bulk transfering Quick Message to Email Templates
Hi all, I would appreciate your support regarding one situation.Several Email Client-Quick Message templates have been created in our instance (1000). At this point, we need to 'transfer' them into the Email Templates table, and we are wondering if i...
Resolved! Seeking Advice on Delegation for Verification Letter Requests
Hi ServiceNow Community,We're migrating various application requests from a legacy system to ServiceNow, starting with verification letter.Our legacy system has a delegation feature where users (e.g., those with disabilities or on leave) can designat...
Resolved! HTML Tags Description field
HI Team, In the HR Module, we are using the rich_description field. Any text entered into the rich_description field. It is also copied into the description field as per the out-of-the-box behavior.However, while copying the data, it includes HTML ta...
Employee Document Management (EDM) data storage
Hi all, For my employer (who has a lot of employees), start using the ServiceNow EDM module. I was wondering if anyone has experience with data storage and potential server impact. As we are dealing we over 7TB of data storage, i was wondering how Se...
Generate dynamic workspace link for Activity Stream @Mention Email notification
Hi,OOTB notification "Activity Stream @Mention Email notification", has a link which takes agent to backend (Native UI) of the incident. However requirement is to take agent to workspace.Since the notification is global, it should work for all the wo...
Hide choice in interaction state field failed in ATF
Hi, I have created below client script to hide state choice based on condition. Its working fine but getting failed while testing using ATF. function onLoad() {if (g_form.getValue('state') == 'new'){ g_form.removeOption('state', 'on_hold');}if (g_...
HRSD Process Guide
I am looking for an end to end process guide of ServiceNow HRSD. The guide must contain complete descriptive information of all HRSD modules and applications. Can anyone help please.
how to restrict the kb article visible to only specific assignment group in HRSD?
how to restrict the kb article visible to only specific assignment group in HRSD?
Resolved! Attachment appearing in the body of case and not header
I understand that this is how it functions out of the box, but I have an attachment field on one of my record producers. Whenever someone uploads an attachment through the field, it places the attachment in the body of the record producer. I also not...
