Best practices for HR management implementation.
Can anybody help with best practices followed for success full SN HR management implementation. Regards
Forum Posts
Best practice for managing a checklist
Hello,We have a need to change an existing checklist (associated with an HR Service). What's the best practice to manage updates to an existing checklist? Migrated from development? (doesn't appear to be captured in an update set). Import / Export vi...
Resolved! Adding "Push to update set" to the Actions on Selected Row menu
Hi ServiceNow community members, Does anyone know if it is possible to add the "Push to update set" option to the "Actions on selected rows" menu in the list view? I would like to select multiple records in the list view and choose the "Push to updat...
How to copy a closed/completed RITM to a new RITM
Is there a quick or easy way to make a copy of a closed RITM?When a requester does not respond to our follow up emails after several attempts we close their RITM with a "canceled" status. On several occasions we receive a response from the requester ...
Resolved! Change COE Label
Hi Team,I want to change the COE labels but the issue is labels are coming from the ua_entitlement table only maint user can do the changes on this table because it has to write ACL. So you have any solution, please share. Advance Thanks
Deletion of Bulk HR Profiles
I want to remove bulk HR users profile.how this can be achieved.For creation, we have Generate HR Profiles so is there any way to Delete those Generated HR Profiles.
Employee holiday requests and calendar
Hi, I need some guidance how to implement employee holiday calendar. I know employee can make holiday requests from catalog and I can have workflow so that their manager can approve it. Once it's approved should I just add it to a schedule. Can I hav...
How Do I Upload a GIF to a Knowledge Base Article?
I'm trialing the demo environment for ServiceNow and am trying to add a GIF to my knowledge article but keep getting the error that the file isn't recognized (see below) When I upload as an image...it works but it's so pixelated it's not really reada...
Resolved! Cancelling a HR case via UI does not make case inactive, even state changes to Cancelled
The requirement is cancelling the hr_case should inactive the record like Close Complete or Close Incomplete. I tried a few below options and watched the field, even it showed these have made the field from true -> false, but it had not actually set ...
Need help dot walking in assignment script for Assigned to.
Hi all, I am attempting to create an assignment rule that sets the "Assigned to" field to the "Opened for's" Business Partner which is a value populated in their HR Profile. The Opened for field is a reference to the user table. I'm a beginner with s...
Resolved! HR Service Record Producer Variable Not Showing Up in Item's Description
I have defined several single line text variables in the record producer for an HR Service. Some are mandatory, some have default values, some are neither mandatory or have a default value. On the AVAILABILITY tab, I have selected "Send to item's des...
Workday Integration - exclude certain types of workers
We would like to make some changes to our Workday integration with ServiceNow. I reviewed the documentation that I could find on the HI portal and community. I also reviewed what we have set up from the Workday side. I can’t find anything related to ...
Adding a new Choice to State on HR Case table that will be considered Inactive
We added a new Choice to State in the dictionary for HR Case and made it a value greater than 8 (Closed). Based on reading DOCS it should have made this choice an Inactive State. That is not the case. Not sure how to make that State as Inactive so...
Impersonate in HR Service Delivery
Hi In my instance I have a user with HR roles and Impersonate role. When this user Impersonate a user with Itil and HR roles, it's possible to access to ITSM applications and modules (Incident, Change, Problem, etc) but hr applications and module (Ca...
Resolved! Finding HR Cases in HR Service Portal
Hi, As per documentation, I should be able to navigate through HR cases assigned to me (and other criteria) via Employee Service Center (HR Service Portal), I'm unable to find this. Can anyone please help me what I'm missing here? Instance: Kingston ...
