HR case needs to be restricted. USA and Canada agents can see those cases which are raised in their region. They can't see other region cases. Also we need to exclude ER from this scenario. Any hints on how to do this? is possible using COE securing ...
The goal of this requirement is to give a option to hr agent to exclude system-generated work notes from HR cases. For example, if I deselect the "System" filter in the Activity Stream, it should only display work notes created by human users, exclud...
Hi we are looking forward to implement this escalation management for 3 levels. The existing one option available on the portal my requests page. We are trying to build for 2 levels.if anyone can provide the best practice solutions or ideas to implem...
Hi to all community members,I wonder if there is a way to control the order of the records according to a column that I choose , as default (when I open the page)?To be more clear, I want to save clicking the column name , to make the list orderd by ...
Hi team , i have a requirement to grant watchlist users on an HR Case the ability to see all HR Tasks linked to it i tried with acl but it is not working but can someone assist me on this (function() { var userID = gs.getUserID(); // Get the ...
Might I ask for some more detailed information on exactly HOW to populate the HR Generic Lookup Table with data? We have created fields "Category" and "Subcategory" in our HR Services. There are many, across several COEs and several HR Services.We ...
In the sn_hr_er_case (Employee Relation) table, Default View we have Approvers as Related List now i have to change the label of the Approvers Related list in HR Workbench View. If the above table is not having please provide the answer any table i c...
I want to restrict the visibility of HR Tasks such that only the following users can access them: Members of the HR Case’s assignment group Users added to the HR Case watchlist Members of the HR Task’s assignment group I want to achieve the before ...
Hello Everyone,I’m facing an issue where a duplicate HR Case is being created automatically when a case is generated via an Inbound Email Action.Here’s the scenario:A user sends an email.The Inbound Action processes the email and creates the expected...
Currently , we have the "hr_CaseUtils" OOTB Script Include running which is setting the Short Description to "Suject Person name & Employee Id " we wish to append this script by adding the Company code to it.Kindly assist.
what is the difference between Opened for and Subject person in HR service?
I have some content that includes variables like subject person, 'opened for', and HR service. I want to create a system UI message (multiple languages) using this content. Then, I want to use this message in a flow to update the hr case comment fiel...
Hello Community, Good Day. I'm currently working on the CHRO Dashboard configurations. Need some help in troubleshooting this issue.1) Problem: In the CHRO dashboard , the "Average time taken for Onboarding by region" widget is showing up error "Ther...
I want the ETTR plugin installedso that the system will calculate and display the ETTR in the HR Case list view if selected as an option.
Hi Team,Please help how to achieve below 1. Add a "Confidential" tag option that can be applied to a case. 2. When a case is tagged as Confidential, restrict access to attached documents within that case. 3. The restriction should apply only to users...
