End-user training for HR Agents
I'm looking for a helpful video or guidance for HR Agent end-users - case management, reporting, etc. Thanks in advance!
Forum Posts
HR Reclassify Case Transfer - Suppress case commented notification
Hello --We're moving from the standard transfer case configuration to Reclassify. Everything is working mostly as expected, however, the case commented notifications are firing because the "Additional comments" field on the newly created case has cha...
Resolved! Reply from personal email should change state from pending to work in progress
HiI have a requirement where, If HR case state is in pending-if advisor sends an email to employee/user from the hr case(compose an email section) and if user responds from personal email to that email , the corresponding HR case state should change ...
How to set the list users as the approver of a approval activity in Lifecycle Event
I have a list field in LE case table which stores the list of Users (references user table). Example, the [Watch list] field:I want to set all users in that list as approvers of the approval activity. However, SN only allows setting reference user an...
Resolved! COE policy
Can COE Security Policy Prevent a User from Seeing or Acting on an HR Case, Even with Correct Roles and Group Membership? Hi everyone,I'm troubleshooting an issue in my ServiceNow HRSD environment where a user cannot view or take action on HR Payrol...
Employee Relations: Anonymous reporting center
We are looking at implementing Employee Relations and are interested in leveraging the anonymous reporting center.However, we do not want cases submitted via ARC to become full investigation cases immediately with all of the involved parties, allegat...
How to trigger DT DocuSign Integration Flow
Hi all, I want to trigger "DT DocuSign Integration Flow", but this is a parameter named "Document Task Execution", how can I create this record and set this parameter?
I need to set the due date of document task as employment start date of user
Hi, I need to set the due date of the document task as users employment start date. how to achieve this requirement. If anyone worked on this requirement, please let me know. Thanks.
HR case is not close complete on acceptance by employee via esc portal.
Hi All, HR case is not updating from awaiting acceptance to close complete when employee accepts it from esc portal. However, its working for admins.
CIS HR exam questions
Anyone who has taken and cleared the CIS HR exam please let me know what questions you recall that were on the exam so that way I can better prepare myself a study guide to study from. You can attach the questions recalled onto a word document and se...
Recent and Popular Item widget showing IT catalog items in ESC portal
Hi All, In my ESC portal > Recent and Popular Item section showing me the catalogs item from IT portal. Therefore I have cloned the widget and made the changes to show the catalog items from HR in My Recent Item, but I am not able to do the same for ...
How to have Dynamic Date for HR Document Template.
is it possible to get the actual date when it was SIGNED to be recorded, NOT when was the task is generated? so maybe it is dynamic that can change. because date is not dynamic.Also, can i call script in HR document template like how we call script ...
I need to send 5 attachments to a user through servicenow so that users can be able to download
Hi, I had a requirement to send 5 attachments to end user, but that must be attached automatically.I tried the below ways:1. By manually opening the HR task and added the attachments and assigned to the end user, end user is able to see them on the H...
Facing issue while Deleting header image from document template
Hi everyone, i am trying to delete the header image from multiple document template. Although there's a delete option for theHeader image, after deleting it and publishing the document template,the older header imageStill appears.any suggestions on ...
I want to customize the OOTB Comment and Reply functionality
I have to customize the KB article comment and Reply functionality as per below requirement:The comment box should be enabled only when the rating selected is 1 and 2, Employee should be able to access self-comments in the form of summary instead of ...
