We started using the standard ticket page for HR a few months ago and have found that our watch list users can't see the case header information like "opened for", "assigned to" and watch list". Is there a way to update their view to add this informa...
Hi, Community!Seeking ideas for improving communication with HR agents about upcoming releases, feature additions, and upgrade changes.Currently, we hold bi-weekly meetings with process owners/managers, but I'd like to leverage ServiceNow's Agent Wor...
I have a list of employee documents in ServiceNow, but the options within the dropdown are not clickable. When I click on any of the options, nothing happens, and it also displays "No Matches Found." How can I achieve proper functionality where selec...
In the HR Agent Workspace, I want to add an Employee Documents section similar to the one shown in the screenshot (with options like All Documents, Disciplinary Notices & Documents, Employee Verifications, etc.). I’ve tried adding it, but it hasn't w...
Hi Everyone, Can someone explain what are generic accounts in ServiceNow ?Their significance, any article related to them, why are they not visible on normal forms ?Thank you
Hey All, We are experiencing an issue with email responses from requestors when they reply to a comment in an HR Case using their mailbox. The problem is that, instead of their responses appearing within the HRC activity stream, a new INC is being cr...
Hi, When the HR service of the HR case is changed to a different CoE table, the current record will be removed and a new record will be getting created with the details in the corresponding changed HR service table. So it opens the new record in the ...
Hi, I would like to add HR service "Probation Period Evaluation" in our onboading lifecycle event.I have created the HR service and record producer and placed the HR service in the Onboarding Lifecycle Event as an employee task with HR service Task T...
I would like to set a due date on an HR Case. We have regular back office processes that we would like to track in HR Case. Rather than using an SLA, we would like to consider using a Due Date. This could be set manually, but I would like to autom...
Hi Community!So the topic is on Managed Documents - I uploaded a document through Managed Documents feature which worked. Now I'm trying to connect a document to a knowledge article. I followed the instructions in the product doc but it seems I'm not...
Hi All, We have an issue where few of the users are unable to see the values of template field on HR template form.Please find the screenshot for the same. Can someone provide your expertise over here. Thanks in Advance!!!Manisha
Hi All, We found an issue where users are unable to view the attachment on hr task in portal and it is showing requested attachment does not exist. please find the configuration of HR document template used in e-signature template which is called in ...
We have done the integration of bringing in data from Successfactors to ServiceNow using the HRSD Integration for Successfactors spoke. Currently we run the schedule daily once to bring in data such as Worker Profiles, Department etc. Now we need to...
Hi Every one, Need help in below scenario to achieve, In my Account User getting created and adding into Group 'X'.The requirement is Based on user group membership need to populated value in Business Unit and BU column. Note: Both BU and Group detai...
Was able to set this up before but after clone, recommendations no longer work after setting up from scratch. No entries found in sys_cs_auto_resolution_prediction_list and only getting 'Event dispatched' in sys_cs_auto_resolution_context_list.
