Hi,I have a scenario where there are 3 departments HR : abc@gmail.comHR Payroll : xyz@gmail.comHR General : nop@gmail.com I want to keep trigger condition as email for inbound email actions. As all the cases is being submitted through email... I cann...
Hi everyone,the Agent assist tab is not visible on HR task of Configurable HR Agent workspace, could you please let me know how to configure it for HR tasks as well?We want it in the contextual side panel just like it is in the HR cases.Thanks,Kartik...
We built a widget to show New and Recently Updated knowledge articles. However, the widget is also showing knowledge blocks - which we do not want. What additional customizations can I add to prevent knowledge blocks from showing? We only want the in...
Hello Community, How can we add visibility condition for a specific field in case creation configuration form ? We have field "yes/no" field named "User notified " on case creation form for particular Hr service. If user select "Yes" then another fi...
Hi All,I tried integrating ServiceNow with 3 party system . I am able to see all the records in rest message using test. I created a script include and created a import set table , created the fields. Using glidrecord and json parse i am getting the ...
Is there a way to link a specific knowledge article in an HR Response Template? It would save a step to just have the link in the response instead of also attaching the KB to the case. Thanks!
Hi,If i click on "Add link in email" link, auto populate the opened for user in "To" under compose email.I tried to find the "Add link in email" link in cxs_ui_action_config but is am in right place to configure the scenario?Can anyone please help on...
Hi All, does anyone know, what property, ACL, BR or CS could possibly block displaying pictures added into attachment in activity log in workspace? Attachment is properly added on record but not displayed in activity log. Thanks
I am creating a Lifecycle event and there I have an activity, where the manager (opened by) has to answer to a question Yes or No. If the answer is Yes, an other activity should be triggered with specific questions.For example:Manager has to order a ...
I want to show specific HR service cases to the opened by peers, so the peers can monitor these cases while the opened by is away. If I add the peers to the Watch List of the case, update the Standard Ticket Configuration to include the watch list (d...
Hello,We have a lifecycle event set up for one of the HR services. If I select the optional checkbox on the HR task, the next HR task in the lifecycle event isn't being generated.Kindly help on this...
Hi Team,I need to trigger HR activities based on field change in HR profile. Eg: Onboarding lifecycle created for employee based on Hire date and related activities got triggered.On whenever some of the fields like country/Company code changes in HR...
Hello, we're exploring changing the HR Case transferring functionality in terms of the state change once a case transfers. We're finding some users confused by the "cancelled" state when really their case is just being transferred to another COE. I'm...
Hi All,Please guide on the 2 below queries regarding KB Article and HR Catalog. I am exploring them so want to know if I am missing on something or not aware of few features. 1. KB Article query:I want to check on KB Article I see only copy and paste...
How to add different fields of subject person in the new HR agent workspace, currently it is showing only few fields in the workspace, please see the attached & advise.
