Resolved! Remove Interactions from Case Creation Page - Xanadu
Hi all, Is there a way to remove the Interactions tab from the Case Creation Page (Xanadu release)? Thank you in advance and best regards,Victoria
Forum Posts
HR Configurable Workspace Dashboard Visibility Issue
Hi Team, I have created landing page using "Dashboard" template on HR agent configurable workspace, able to create dashboard and build reports but when I shared dashboard with HR agents they are not able to view reports. I have checked user access, t...
Unable to Update Parent HR case based up on child tasks
Hi, I want to update parent HR case based up on child HR tasks and some other fields present in Record producer. But when I am using update record action, it is asking to enter ID and Name fields instead of Record and fields to be updated.Kindly assi...
unable to add table name in sys_property of tni
I am trying to add a table name in sys_properties.list table for TNI properties sn_ni_core_equipment.table but unable to save it it troughing error can anyone help me please
Delegate functionality in HR Agent Workspace
Hi Team,Delegate functionality is working fine, user is able to see the approvals of his delegate in the portal view.But the same user is not able to see in the agent workspace view. In the agent workspace, if i select "My Approvals" its showing only...
Retire article - What happens when I selected 'yes' to replace an article with another existing
Hi everyone, I don't really understand the behavior when I retire an article and choose to replace it for another.For example, if I retire article KB123456 and select yes to replace it for article KB999999 what happens?What is the behavior?See the pr...
Benefits Administration
I have a question around Benefits Administration: 1. Open Enrollment2. Benefits Enrollment Inquiry vs. Benefits Inquiry3. Add Dependent/Beneficiaries 4. Total Rewards CoE vs. Benefits CoE5. QLE (Qualified Lifecycle Events): MarriagX, Divorce, Child B...
Issue with Workday Integration
Having issues with Workday Integration. I have followed the steps listed in the document below:https://www.servicenow.com/docs/bundle/vancouver-integrate-applications/page/administer/integrationhub-store-spokes/task/soap-wd-hr-spoke.htmlWhen i go ahe...
study material for HRSD certification
I am looking for HRSD study material for certification . can anyone help me with the dumps, material or any guidance?
Open new tab and hide the polaris header menu links when accessing Configurable Agent Workspace
Looking for a solution to meet a requirement to open a new tab and hide the header menu links, for all users, when in the Configurable HR Agent Workspace. The majority of our agents work only in the Agent workspace and are not familiar with the Plat...
From incident to service request as covert request button in incident form
From incident to service request as covert request button in incident form Particular catalog item targeting from incident Button Incident caller is requestor for When button is created incident as canceled.
Managed Documents viewer.do URL
Is it possible to have documents open up with the 'managed doc' URL rather than the 'viewer.do' url? The issue we are seeing is users sharing the 'viewer.do' url and linking to it but does not always capture the latest version of the document.
I need to add name in image.
Hi, I need to add name in image. I have created notification and in that I have added image and now requirement is to add employee name in that image when sending that notification to employee. Can anyone please confirm that is that doable or not. ...
Transfer with existing case number: Links not redirecting to new Case
Per SN documentation it appears that when a case is transferred the existing notifications that were sent out to the employee (e.g., Case opened), should, when a case is trasnferred route to the new case number. However, it appears that the links co...
Intake form notification
I have a requirement where when an intake form is submitted....whatever is filled in the fields on the form should go to the user who submitted the form as a notification. Also if the user has uploaded an attachment the attachment should also get att...
