Response Template Limitation in Agent Workspace for HR Case Management

[Rob Sestito]

Hello SN Comm Team,

I am looking to see if we can expand the number of Response Templates to show up when working in the Agent Workspace for HR Case Management. It looks like the limit is set to 10 somehow, and the client would like the limit to be unlimited. So that the HR Rep and check on the response templates and keep scrolling until they find the one they want.

I have tried doing some research and found couple of posts here that say to check on system property "com.glide.quickactions.maxresults.templates". (Is there a response template limit on Agent Workspace? ) And if it does not exist, create it as an integer and give it a value.

I have done this - but it did not work for me. My first thought was, am I creating this property in the wrong application. So I created it in the following and tested each time: Global, HR Core, HR Workspace, Agent Workspace for HR Case Management, Interaction Management - Service Operations Workspace, Workspace Core, and Workspace App Shell.

Nothing has worked for me - therefore, anyone know of something else that can be done for this?

If there is a limit being set already to show 10, I feel like I should be able to adjust that setting. Something has to be controlling this, right?? However I am unable to locate this if there is.

Any help with this would be great!

Thank you,

-Rob

[Rob Sestito]

@india It worked! Either it needed more time to reflect the changes OR the cache.do helped!

Thank you again for letting me know where to change these!

-Rob

[RudyS]

Hi Rob,

I'm facing this same issue. I went to the cxs table, opened it up and unable to change the limit. Can you share how you were able to update the limit?

Thanks,

Rudy

[OS4]

This is easily fixed if you just do a repair on "Templated Response" plugin.

[india · Accepted solution]

So @Rob Sestito  answer is to change the limits from here
cxs_table_config_list.do