How to Create Report for Survey's result???

[Divya K1]

Hi All,

I have created Incident survey when the incident closed.

Can any one guide me how to create report with the below conditions?

• Number of surveys sent in a month
• Number of surveys responded to in a month
• % of satisfied vs. not satisfied
• % satisfied responded to by Service Desk group

[Gunjan Kiratkar]

Hi @Divya K1 ,

You can make report as below :-

1) Number of surveys sent in a month

2) Number of surveys responded to in a month:

3) % of satisfied vs. not satisfied

For this report used 'asmt_assessment_instance_question' table and apply filter if you have any field to describe if it is satisfied or not.

4) % satisfied responded to by Service Desk group

Not getting exactly what you want. Can you please elaborate more.

[npratt]

I am after a similar report to 4).

We have a number of teams (assignment groups) using the system, and I am looking to get a CSAT report based on an individual assignment group.   So I can see how each assignment group is performing against customer satisfaction.