Once we select an Email template on an incident and use that template to create an email from the incident, we have noticed the following behaviour. When we select a different incident template next time on the incident, although the system allows us to select a different template, the email that gets generated uses the original template we selected to create the email.
Does anyone know how we can prevent this.
Hi @Andrew Wright ,
1. Could you refesh your page before choosing the next template.
2. try https://<instaceurl>.cache.do
Iet me know if you find any luck with this...
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