Hello,When in Service Operations Workspace on an incident there is a drop-down on the right hand side that lets us create an associated record to the current incident. I am trying to add an additional option to this list because we have a custom inci...
How to Highlight the text field on the sow workspace The highlight is showing in the platform view , not in SOW . how to configure it
Hello,Currently in SOWWhen a technician makes a change to the assignment group it does not show up in the activity feed.I am able to see it if use History->List Is there an easy fix for this? Build name: ZurichBuild date: 08-26-2026_0029ThanksGary
Hi Community,I am facing an issue with the Dashboard Picker in Service Operations Workspace (SOW).I have multiple dashboards available in the dashboard picker, for example: IT Agent Dashboard AIOps Operational IT Agent Dashboard1The current das...
Hi,I am working on a custom table record page in ServiceNow Configurable Workspace / UI Builder.Currently, all related lists / related tables are being displayed as individual horizontal tabs on the record page (example: Tools, Tables, Views, Topics,...
We've just upgraded our instance to Build tag: glide-zurich-07-01-2025__patch12w34-08-17-2026 and since then when one of our agents searches for a ticket within Service Operations Workspace the search result is opening the ticket in the older Global ...
"SLAs and timings" block : does not display matching SLA unless clicking on "View all SLAs" link. So we need to display like SLA which is running for incident"Caller block" : we will like to display both "mobile phone" and "business phone. currently ...
In agent workspace whenever we attach a attachment for ex: image we can preview it …Admin can able to preview it but user is not able to preview it though he hs speacific roles like ITIL, agent_workspace_user. Also i checked ACL so the read acl on sy...
Hi Team, I have added a New Contact Button with Ui action on Service Now Workspace . On clicking + Menu the Create New Incident . Create New Incident Page is displayed. There on clicking New Contact , it is directed to Contact Directory Page. Here ...
1. The required field should be made red asterisks, can we make them red colored? Please refer attached.2. Internal Notes section is yellow in color in ITIL view as per screenshot attached.Can we make them same colored style in SOW view. Thanks!Pleas...
My Team and I recently just upgraded to Australia from Yokahama. After the upgrade SOW seems to be not functioning consistently. Sometimes when a record is opened, it's just blank (see image). I upgraded the plugin Service Operations Workspace ITSM ...
Hi,I'm trying to do a gap analysis for a bunch of SOW plugins in order to see which version I need for my upgrade.These are the plugins:com.snc.uib.sow_icmcom.snc.uib.sow_incidentcom.snc.uib.sow_mimcom.snc.uib.sow_problemcom.snc.uib.sowcom.snc.uib.so...
Hello ServiceNow Community,I am currently validating an out-of-the-box (Zurich) Incident Management implementation and noticed the following behaviour.When an analyst uses the"Assign to Me" action from Agent Workspace:Assigned To is correctly populat...
Hello All, In a Zurich OOTB implementation, incidents are automatically closed after "x" business days in the Resolved state.However, analysts do not have access to either:a Close Incident action;a Closed state transition.Is this considered standard ...
Hi Community,Since today, we've noticed an issue where fields on Form Views are completely hidden in Global Applications.Issue Details:The problem started today without any intentional changes from our side.Form views in Global scope are not displayi...
