In this episode, we talk to Phil Taphouse, ServiceNow ITOM Enterprise Architect at Thames Water, about how Thames Water embarked on their digital transformation journey. Phil shares his insights into how the company adopted the platform, and the sta...
Dear ITOM community and Lovers of ServiceNow, I am sure you all have excellent ideas for improving our products in this space. Please visit the Ideas Portal in the communities, for logging your ideas. Also vote on existing ideas here, votes will boo...
Persisting Multi-Level CI Classes in CMP via Discovery Recently for a customer, we had a need to populate Security Group Rules under a Compute Security Group CI. Out of the box, we discover and populate the Compute Security Group CI. But we do not po...
Introducing Cloud Integration Framework (CIF) built on ServiceNow Platform Here are the top four integration challenges which organizations face today: 1) Costly affair: Implementing integrations with limited resource bandwidth is a costly affair. In...
SetValueByScript. UseCase : Need to set value for stackName as Stack_<Vlue for NodeName> attribute. Examples :If NodeName is “acpNode01”StackName should be “Stack_acpNode01” When the user will change the nodeName, stackName should get updated automat...
One of the article explains how to discover new resource type as CI in Cloud management - https://community.servicenow.com/community?id=community_article&sys_id=eae4a2bd1b937744d01143f6fe4bcb30 This article can act as an extension of the same explain...
Problem statement When user provisions any virtual machine in Azure using CMP Blueprint with default settings, user gets Private IP address by default. The screen capture below shows the provisioned stack on Azure datacenter with private IP address a...
By default, CMP shows a set of CI classes in the end user portal. Sometimes, we might want to show more classes in there. This article shows how you can add more. Get to the Resource Type list table “sn_capi_resource_type”. https://your_server/sn_c...
Note: This is an article about Scripted REST APIs. In the spirit of explanation CURL samples and API Response samples have been provided. These should not be used as-is or treated as absolute references. Such samples have been provided purely for exp...
Using List Collectors in Template Based Catalog Items Often you would come across cases where the template ( ARM/CFT/GDM/Terraform) would need multiple values to be selected against a single parameter. For example, there could be a need for a single ...
In continuation to the last article where we talked about invoking CAPI operations through background scripts (Cloud Management : Invoking Cloud APIs through Scripts). Once you are done testing you CAPI operations, you will want to hook them up in re...
Hi, I'd like to share some details on how to configure credentials to discover Linux servers running on AWS environment. What you need: - MID server running on AWS environment you trying to discover (plenty of docs out there, i'm not going to detail...
Error: [ecc_agent_status] table record missing for MIDSERVER "Midserver name" : no thrown error in Logs. Cause: (Cloning is causing this error. You did not add all related midserver tables to your exclude tables in clone configuration) Each MIDServ...
ITOM What is ITOM? IT operations management (ITOM) is the administrative area involving technology infrastructure components and the requirements of individual applications, services, storage, networking and connectivity elements within an orga...
How to install Mid Server / Como instalar o MID Server? The MID Server (Management,Instrumentation, and Discovery) enables communication between a ServiceNow instance and the customer network, it's a Java application that runs as a Windows Service ...
When an outage occurs, the IT operations team is bombarded with thousands of events coming from their siloed monitoring systems and overwhelming their inbox. Sifting through these events to get to the critical few takes a significant amount of time; ...
If you wish to ping a server from ServiceNow UI, you can create a probe to help yourself. Below screenshot is what you would need to do. 1. Create a probe like below. 2. Modify <your-hostname-fqdn> in ECC queue name. Eg - ping XXXXXX@somewhere.com 3...
ServiceNow Discovery is a powerful mechanism that makes great contribution into reducing cost and saving time for CMDB management and therefore bringing vital value to Business. Here, in this article, we would like to demonstrate just a small example...
Srey Waghray
ServiceNow
LisaLatour
seanflack
Steph Morillo
