When an outage occurs, the IT operations team is bombarded with thousands of events coming from their siloed monitoring systems and overwhelming their inbox. Sifting through these events to get to the critical few takes a significant amount of time; ...
If you wish to ping a server from ServiceNow UI, you can create a probe to help yourself. Below screenshot is what you would need to do. 1. Create a probe like below. 2. Modify <your-hostname-fqdn> in ECC queue name. Eg - ping XXXXXX@somewhere.com 3...
ServiceNow Discovery is a powerful mechanism that makes great contribution into reducing cost and saving time for CMDB management and therefore bringing vital value to Business. Here, in this article, we would like to demonstrate just a small example...
Hey everyone. I created a cloud account the other day, got everything connected and discovered no problem and then realized that I needed to rename the cloud account. After toying with the field for hours, I realized that all I needed to do is simply...
Hello Everyone,Here’s a quick story about using ServiceNow’s Pattern Designer and Process Classifier to show how we can customize Discovery to detect a custom application and add it to the CMDB.Disclaimer: This is a fictional story with fake characte...
Step - 1: Cloud Script Template *In App Nav, navigate to Cloud Config Management > Cloud Script Templates *Click New and enter a name. For example, ApacheTemplate *In content section, enter the script. For example, #!/bin/sh sudo apt-get -y update su...
I was presented with a logistical problem earlier today for someone trying to migrate from CMPv1 to CMPv2, regarding the effort necessary to manually migrate all their existing image templates to the new format for CMPv2. With that in mind I was able...
Let me show the simple trick to query all incidents and changes for the given configuration item. In my case CAR-3 is a CI which has one incident record and for our demo lets create a Scripted REST API to fetch required information. Note: You can th...
There are a lot of improvements in sncssh as opposed to j2ssh, but logging is one of the biggest. In j2ssh, you set mid.ssh.debug = true, restart the mid server (maybe a few times), and eventually you get an extremely verbose giant of a log in your a...
Here's a tool I wrote to help me figure out why my discoveries canceled. It takes the number of a discovery as an argument and searches through all the ecc_queue records looking for output records that have no corresponding inputs. You can then get a...
Error: Creating Multiple entries in CMDB for Oracle Instances. We have imported list of Oracle instances to our CMDB Table. All were created as Discovery source “manual Entry”Now, we are trying to discover those devices using Discovery. Actually, sn...
Cause: When Discovery is scheduled for the Windows devices, It checks all the credentials for Windows in our instance for the device we are trying to discover. After Powershell tries all the credentials in the instance and it fails to logon with a...
This article came from our experience with troubleshooting Service Mapping login failures. It took a while but we were finally are able to get service mapping working. It will be good to understand that we do not store Windows discovery credentials ...
I've had a few issues with mids getting stuck where they respond only to SystemCommands and heartbeats. They're in some kind of pause state, but it's not obvious what that state is. This is my tool to figure out what's going on without having to squi...
WMI and Powershell access remote Windows machines on port 135 (RPC).For remote Windows machines where Windows Firewall is enabled, it is not enough just opening port 135 to have Discovery successfully discover the machine.When the MID server knocks a...
Solaris zonesSolaris can run zones since Solaris 10 (SunOS 5.10). A zone acts as a virtual server.In a Solaris Server machine running zones, there will always be one global zone and 0 or more child zones (also called just zones).The global zone is th...
Posted on behalf of Juan Carlos--------------------------------------------------------Discovery uses the command ps - with its different variants depending on the flavour of Unix (ps -auxww for Linux, ps -aef for AIX, ...) - in order to retrieve run...
Srey Waghray
ServiceNow
seanflack
Lisa Latour
Steph Morillo
