Root Cause: OOTB the way we calculate the CPU info (the logic in the script) based on the earlier survey with the few customers, the inputs received, and the research made so it's not advised to do the change unless necessary. Workaround: * Please ...
Root Cause: Solaris 11 onwards doesn't come with lsof preinstalled and according to the admins, "lsof" is not a native command to Solaris. An alternative is the "dtrace" command to be used in the discovery but not all customers would prefer that. Any...
Root Cause: When running IP Discovery over the HP UX Servers, for "HP-UX Secure Shell-A.05.00.023", the authentication failed without any exception or issue so discovery is run without any exceptions. When IP Discovery triggered for "HP-UX Secure Sh...
Root Cause: System properties are resposible for it. glide.discovery.hostname.include_domainglide.discovery.hostname.dns_nbt_trusted PRB(s): PRB1355461 [Fixed in London Patch 7, Madrid Patch 4, Orlando Patch-1]
Since New York version, ServiceNow CPG integrates with Terraform to provision resources easily into the different cloud providers. This integration aims at simplifying the process of catalog item creation. In this approach, Servicenow is considered a...
Writing MID Selector Override script Overview What is a MID selector override script What information is available in the script: Execute SSH operation: Example of MID selector override script filters by CAPI implementation: List Datacenter operation...
Display status update on brownfield resource requests performed from "Resource" tab on cloud user portal. Currently brownfield / resource operation tab doesn't show the status of request if they are failed. There is no was to know the RITM and its st...
Today there is a limitation with the OOTB CyberArk integration for ITOM products. When CyberArk is setup to use hostnames vs IP address and has more than 1 credential for all devices. ServiceNow will only pass over credential id and see if we have a ...
Root Cause: Discovery performed for a Server (Linux/Windows/etc.,), the running processes information of that server is also fetched. Based on the processes information and the classification condition for each process, respective discovery is trigge...
Event Management Modules Detail Event management is basically used to monitor health of Discovered CI's in your organization. And help to take proactive action on issues related to services which your organization offers to inside user or outside u...
Beginning with the Orlando version of CMP, you are no longer allowed to create new Catalog Items backed by new Blueprints in the Blueprint designer. CMP now requires new catalog items to be template based (Cloud Formation Templates, ARM Templates, T...
Dear community members, happy to share that we have added new recipes to support Terraform with VMware and Azure, plus recipes to support Google Cloud. Some excellent and unique use-cases available here - see table below. From the time we started in...
Recently we published an article on discovering new resource types in AWS (link here :https://community.servicenow.com/community?id=community_article&sys_id=2cdb9d69db47734814d6fb24399619b0) . This is the sibling article and deals with discovering ne...
With the Orlando release of ServiceNow, creating new Blueprints manually has been deprecated leaving the only method to create new catalog items through templates. That’s great for AWS and Azure because they are made to deploy using their own templa...
So i have updated this and moved it to the service-now share site.Hey Guys and Gals,In OOB Orchestration for Active Directory, there is an activity to Add User to Group. And it works great. It does exactly what it's supposed to do. And it has it's...
If you haven't read the introduction on ServiceNow Coud provisioning and Governance, you can see the following article: https://community.servicenow.com/community?id=community_article&sys_id=6102c789db4a10506621d9d96896191a With this approach acknowl...
Hi All, This is my first article in ITBM Series. In this one, I am going to talk about ITBM process and the first part Application Portfolio Management What is IT Business Management Align work with business goals to deliver product and servi...
Refer to the following community article which describes our Cloud Provisioning and Governance approach: https://community.servicenow.com/community?id=community_article&sys_id=6102c789db4a10506621d9d96896191a Here is a video scenario showing a clo...
Overview During vCenter discovery, various connection issues can be encountered so the goal of this article is what to do when any of the below issues occurs thus providing the relief to the user. Related KB: KB0831417 PROBLEM STATEMENT #1: - vCe...
Given the sheer number of insertion and deletion operations in the discovery_cloud_temp_results table, the following issues have been identified- Read replica lagHigh disk growthLong running ASYNC: Discovery Release/Environment This issue is identifi...
Srey Waghray
madhurig_pac
ServiceNow
LisaLatour
Steph Morillo
