EVENT MANAGEMENT: Event management is basically used to monitor health of an discovered CI, Application services and technical services. ServiceNow Event Management automatically creates actionable alerts from events captured by third-party monitorin...
As more and more companies are adopting AIOps as a mode of operation for handling monitoring data and operational issues, I'm often asked what we provide out of the box and what are other customers doing. The ServiceNow event management module provi...
I wanted to share with the discovery friends a post my good friend and team-mate @emir did with identifying and removing orphaned relationships over on the platform side of the community...Think some of us might find some positive use from his good w...
Hi, I wanted to share an some UI Actions and a UI Page—in the attached Update Set—that I created to make it easier for me to work with Import Sets. The primary value of the items in the Update Set is that it gives you the ability to debug the scripts...
I am creating this article to showcase some of the common errors we see when we work on Discovery process. Currently I have only few issues and will update this article as I find other errors. ErrorRoot CauseSteps to fix the issueCould not find ...
Solution Overview Automate finding missing network devices sysobjectOIDs based on discovery data. ServiceNow doesn't track all network network devices OIDs in the SNMP OID OOTB. So during discovery projects you might be asked to find/update the ...
First and foremost I take no credit for this, this work was done many moons ago by an incredible co-worker Eric Williams, who I have learned so much from but back in our day (when we came out with bulk service mapping) he created this to help folks f...
Custom Probe and Sensor to get Serial Number for Juniper SRX 100 We were not getting Serial Number for this model Juniper SRX 100 Router on CMDB form i.e on CI Record. But we were getting Model Number and Manufacturer for this model. Steps to be fol...
IssueI had been reviewing the discovery logs and found Missing Classification Information warnings. I also noticed in the ECC Queue that discovery stopped at the WMI: Classify phase 2. Initially I thought it was a credential issue, but when I opene...
This article talks about provisioning an AKS Cluster using ARM template. It uses the Cloud Catalog Item with template ingestion. Background: (this is the most important. As long as we get this, all other things are straight forward) For provisioning ...
Provisioning S3 with Replication S3 can be deployed with replication across regions. This article talks about how to achieve this using ServiceNow CMP. This article will use the Pre-Provision capabilities of CMP in ServiceNow. Things to know about th...
If you are looking for ServiceNow cloud management tools, utilities and ready-to-use catalog items, you don't have to go too far. For easy accessibility, we are adding all cloud management update-sets in ServiceNow Developers portal SHARE page under ...
In this episode, we talk to Phil Taphouse, ServiceNow ITOM Enterprise Architect at Thames Water, about how Thames Water embarked on their digital transformation journey. Phil shares his insights into how the company adopted the platform, and the sta...
Dear ITOM community and Lovers of ServiceNow, I am sure you all have excellent ideas for improving our products in this space. Please visit the Ideas Portal in the communities, for logging your ideas. Also vote on existing ideas here, votes will boo...
Starting/Stopping multiple VMs in AWS This article deals with how we can implement starting/stopping multiple VMs in AWS. The same technique can be used for other clouds as well. AWS has an API to start and stop multiple VMs in a single API call. We ...
Persisting Multi-Level CI Classes in CMP via Discovery Recently for a customer, we had a need to populate Security Group Rules under a Compute Security Group CI. Out of the box, we discover and populate the Compute Security Group CI. But we do not po...
Introducing Cloud Integration Framework (CIF) built on ServiceNow Platform Here are the top four integration challenges which organizations face today: 1) Costly affair: Implementing integrations with limited resource bandwidth is a costly affair. In...
SetValueByScript. UseCase : Need to set value for stackName as Stack_<Vlue for NodeName> attribute. Examples :If NodeName is “acpNode01”StackName should be “Stack_acpNode01” When the user will change the nodeName, stackName should get updated automat...
One of the article explains how to discover new resource type as CI in Cloud management - https://community.servicenow.com/community?id=community_article&sys_id=eae4a2bd1b937744d01143f6fe4bcb30 This article can act as an extension of the same explain...
Problem statement When user provisions any virtual machine in Azure using CMP Blueprint with default settings, user gets Private IP address by default. The screen capture below shows the provisioned stack on Azure datacenter with private IP address a...
Srey Waghray
ServiceNow
LisaLatour
seanflack
Steph Morillo
