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Service Map Assocation

I have some issues with svc_ci_assoc table for Service Maps. I have been noticing unwanted associations between servers and Service Maps.  Servers are getting associated to Maps that are not having any king of dependency or connection and this is cre...

Anand D by Tera Contributor
  • 412 Views
  • 2 replies
  • 0 helpfuls

Distinguish the onprem and cloud CIs on ServiceMap

Hello Experts, We have built hybrid map where both cloud and onpremise CIs are present in one single map. Customer want that when someone looks at the map, they should be able to findout which CI belongs to cloud and which CI belongs to onpremise inf...

Add work notes to multiple alerts simultaneously

Is there a way to add a note to multiple Alerts or Incidents with a single click? For accountability, our NOC staff need to be able to add work notes to Alerts and Incidents before closing the ticket, it would be ideal to have a method to do this whe...

HLA Source Type Structure, Timestamp recognition failed

Hello, I'm relatively new to using HLA and am running into an issue. We're streaming logs to the instance though a REST integration, that all seems to be working well. However, once the log reaches the Source Type Structure, the engine isn't able to ...

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Data Source field empty in Import Set table

I'm using Import set API (/insertMultiple) and transforming the data using Robust Transform Map, records are getting inserted/updated but the data source field is empty in the Import set table. Pls help 

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guestee by Tera Contributor
  • 1223 Views
  • 4 replies
  • 3 helpfuls

Resolved! AWS ALB Service map

Hello,I created an application load balancer on my AWS account and it is discovered as an cloud load balancer CI record on my ServiceNow instance.Some EC2 instances are connected to the ALB and they also exist as CI records.Is it possible to run top-...

Kody by Tera Expert
  • 2696 Views
  • 11 replies
  • 3 helpfuls

MID server downgrade

Can a MID server downgrade as a result of a clone?Has anyone experienced an unexpected downgrade?Could you please let me know if there are any issues or obstacles that have occurred due to the unexpected downgrade? Thanks

Discover data tuning

We have alm_assets list of specific hardware devices. We wanted to exclude those devices from discovery. How can we achieve this?

Snow214 by Tera Contributor
  • 455 Views
  • 3 replies
  • 1 helpfuls