I have some issues with svc_ci_assoc table for Service Maps. I have been noticing unwanted associations between servers and Service Maps. Servers are getting associated to Maps that are not having any king of dependency or connection and this is cre...
Hi , I have been encountering an error while discovering one of my Vcenter. Below is the Error Message : 1. Cannot connect, status is SSH_PROTOCOL_FAILURE. Received server DISCONNECT message: DISCONNECT: code: 2, reason: Protocol error, description: ...
Hello Experts, We have built hybrid map where both cloud and onpremise CIs are present in one single map. Customer want that when someone looks at the map, they should be able to findout which CI belongs to cloud and which CI belongs to onpremise inf...
Hello could you please tell me how to configure Servicenow in order to update CMDB when VM stop or start running , in near real time thank you
Is there a way to add a note to multiple Alerts or Incidents with a single click? For accountability, our NOC staff need to be able to add work notes to Alerts and Incidents before closing the ticket, it would be ideal to have a method to do this whe...
Hello, I'm relatively new to using HLA and am running into an issue. We're streaming logs to the instance though a REST integration, that all seems to be working well. However, once the log reaches the Source Type Structure, the engine isn't able to ...
In discovery, credentials tested successfully, but while triggering the discovery it giving an error invalid credentials.With the same credentials, I can logged into the server.In servicenow, credentials tested successfully.Firewall ports are also op...
I'm using Import set API (/insertMultiple) and transforming the data using Robust Transform Map, records are getting inserted/updated but the data source field is empty in the Import set table. Pls help
Hello,I created an application load balancer on my AWS account and it is discovered as an cloud load balancer CI record on my ServiceNow instance.Some EC2 instances are connected to the ALB and they also exist as CI records.Is it possible to run top-...
Hello Experts, We are trying to follow below link to create a customer service map for ABC platform where various applications services under ABC are to be linked to ABC Application CI. https://www.servicenow.com/community/itsm-articles/coding-script...
Can a MID server downgrade as a result of a clone?Has anyone experienced an unexpected downgrade?Could you please let me know if there are any issues or obstacles that have occurred due to the unexpected downgrade? Thanks
Hi All,I have a question: There's an incident, when the CI "XYZ" was added to the Configuration item field and the form saved, the following occurred:Impacted Services/CIs tab: 440 CIs were auto added.Impacted Business Applications tab: 172 applica...
We have alm_assets list of specific hardware devices. We wanted to exclude those devices from discovery. How can we achieve this?
Certainly! Here is the corrected version of your message: Hi Everyone, Currently, I am working on an integration feature between Icinga2 (a third-party monitoring tool) and ServiceNow. To use the Icinga2 REST endpoint, we need to a...
Hi folks, I am trying to study on how to use AWS Cloud discovery to discover the AWS, do you know which AWS cloud resources will be discovered by AWS Cloud discovery module?
