I currently have application modules in the same table as services or in no table at all. Where should I create records for these? For example: ServiceNow is a record I have in the cmdb_ci_service table. For modules in ServiceNow (Change Management, ...
Hi Team,I have the following queries regarding the implementation of CMDB-based alert correlation:Is there any way to exclude specific nodes, severities, or alert types from CMDB-based alert correlation?Is it possible to define a timeframe window for...
Hi All,Service Mapping works well with Top-Down Discovery (if the discovery tool is in place to use) to automate the mapping.But,How to do the Service Mapping Manually if no discovery tool?What are the step-by-step procedures to complete Manual servi...
Hi Team,I have the following queries regarding the implementation of CMDB-based alert correlation:Is there any way to exclude specific nodes, severities, or alert types from CMDB-based alert correlation?Is it possible to define a timeframe window for...
Hi ITOM guys, We've successfully installed new MID server, connected to the instance, user has the needed roles, service acc is good, service is running but no record is created for the MID. Tried logging with the instance user for the MID, has acces...
All,I've been battling this for quite some time and while all of the wiki's lead to SNOW discovering Oracle instances our DBAs are insisting that we capture the database as well. Here is our scenario:Oracle Database: PRODDB is clustered across 2 inst...
We are looking to refresh our mid-server infrastructure and are considering a Kubernetes containerized structure. We have two Data Centers in the US, two in the UK. Challenges: I don't really know anything about Kubernetes as I am an old school infr...
Is it possible to merge alerts that come from the same issue?For example a down machine that generates multiple alerts?What are the options for grouping multiple alerts into a single alert (not lose) to reduce the number of alerts?
Hello Team,I want to know if user is deactivated from ServiceNow , then what areas will impact like if user create scheduled job and run by showing his name, then it will run or not if user is not available in system.Like multiple area may impact or ...
IP Address in payload is null - Name: , ClassName: cmdb_ci_ip_switch, Ip Address: null, Serial Number:, SysID: null while discovering network switches. Credentials are being used however when this issue appears it is using credential less as source. ...
Hello Al, Can anyone tell me the difference between these two button on related list?
Hi, Can VDI be discovered OOTB using ServiceNow discovery. If so what are the pre-requisites for the same. Thanks.
Hello Guru, I have an issue with MID Server (Utah), I would like to use it to connect to Azure Cloud Discovery, meaning on internet.I have set-up a proxy server but as the Servicenow instance is hosted in a private cloud, the MID is not able to conne...
Hi All,I want to add a custom step in the extension section of Azure resource inventory pattern to pull the custom values using rest API call and then map the json values in a target table field . How can I achieve this using discovery pattern?If som...
