In our environment, there are two Cisco Call manager Appliances. These appliances are hardened so normal UNIX commands (like ls, uname etc.) do not work on them. I have painstakingly created a classifier and a horizontal discovery pattern utilizing S...
we are getting loads of alerts where the server exceeded threshold for less than a minute and we are still getting incidents. These alerts are seen as not true alerts as the server is not in trouble.what changes can be made in order for alerts to on...
Hi Team, In dev instance of our organization we are running credential less AWS cloud discovery. For Kubernetes we are able to see only clusters name and Kubernetes UID are populated and we could not see namespace are not populatedKindly help related...
Hello All, Can some one help me to upgrade the mid server from Vancouver getting the below error message.Reported MID Server version 'utah-12-21-2022__patch9-hotfix1b-01-16-2024_01-30-2024_1048' is not compatible with instance version 'vancouver-07-0...
Hi All,I have a question:CMDB discovery is not using serial number to identify correct CIs to update in IP Firewall class. Can anyone suggest what should be done to resolve the issue?Thank you.
Hi All,I have a question:While discovered devices, i'm facing "No valid credential found for types [SSH Password,SSH Private Key,Azure SSH Certificate]" issue. Can anyone suggest what should be done to resolve the issue?Thank you.
For context, this is in my student instance in now learning for ITSM implementation course. I was supposed to right-click on the UI Policy form and select "inset with actions" before making changes on the form and submitting so that way this UI polic...
Hi everyone, I am trying to connect a table inside phpMyAdmin to ServiceNow. I have tried this with a JDBC Data Source but I got the error Cannot invoke "java.util.Map.keySet()" because "this.fImportSourceFields" is null. Can someone tell me how to f...
Where is the OOTB functionality for impact calculation is taking place for incident?
Hello, We have certificate management running and its creating renewal tasks. We would like to turn on the ability to create incidents when the certificate expires. I know where to turn on this property but was wondering will this create an inciden...
Dear Community, To return the hosts running a DB instance, I'm calling a script include from a module. It calls this SI var FilterDBRunningHosts = Class.create();FilterDBRunningHosts.prototype = {filterHosts: function() {// Query all db instances va...
Hi All, There is a list view ui action created in our project. UI action merges number of records on list view and deactivate merged records and create new resultant record with few details of merged records. UI action is working fine for leaser numb...
Hello, We are going to use SCCM for EUCs and ITOM-Discovery for data center discovery. But discovery finds all ip enabled devices means it will discover and update all EUC data as well in to ServiceNow. How can we exclude EUCs data in ITOM discovery ...
Hi Experts, We are using SG-SCCM to pull data for our computers as well as softwares, we have SAM plugins installed, what we have observed that last_scanned attribute not getting populated for SAM softwares in cmdb_sam_sw_install. One more observatio...
In testing to enable NMAP discovery, we noticed that it will change the class of some of the CI's we have from say AIX Server to Hardware. Hardware appears to be the default. Now granted the items it changes are usually manually created CI's at som...
