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Where should I put modules that are part of an application?

I currently have application modules in the same table as services or in no table at all. Where should I create records for these? For example: ServiceNow is a record I have in the cmdb_ci_service table. For modules in ServiceNow (Change Management, ...

Cameron17 by Tera Contributor
  • 356 Views
  • 2 replies
  • 0 helpfuls

Event Management - CMDB Based Alert Correlation

Hi Team,I have the following queries regarding the implementation of CMDB-based alert correlation:Is there any way to exclude specific nodes, severities, or alert types from CMDB-based alert correlation?Is it possible to define a timeframe window for...

How to do Manual Service Mapping? Please help me

Hi All,Service Mapping works well with Top-Down Discovery (if the discovery tool is in place to use) to automate the mapping.But,How to do the Service Mapping Manually if no discovery tool?What are the step-by-step procedures to complete Manual servi...

hifas by Giga Contributor
  • 1667 Views
  • 2 replies
  • 0 helpfuls

Event Management - CMDB Based Alert Correlation

Hi Team,I have the following queries regarding the implementation of CMDB-based alert correlation:Is there any way to exclude specific nodes, severities, or alert types from CMDB-based alert correlation?Is it possible to define a timeframe window for...

SABARIKA V1 by Tera Contributor
  • 508 Views
  • 2 replies
  • 0 helpfuls

How to discover a clustered Oracle Databases

All,I've been battling this for quite some time and while all of the wiki's lead to SNOW discovering Oracle instances our DBAs are insisting that we capture the database as well. Here is our scenario:Oracle Database: PRODDB is clustered across 2 inst...

lorimonte by Mega Contributor
  • 2526 Views
  • 17 replies
  • 4 helpfuls

Merging Alerts

Is it possible to  merge alerts that come from the same issue?For example a down machine that generates multiple alerts?What are the options for grouping multiple alerts into a single alert (not lose) to reduce the number of alerts?

Deactive user affect in which ServiceNow modules?

Hello Team,I want to know if user is deactivated from ServiceNow , then what areas will impact like if user create scheduled job and run by showing his name, then it will run or not if user is not available in system.Like multiple area may impact or ...

Aryan by Tera Contributor
  • 313 Views
  • 2 replies
  • 0 helpfuls

IP Address in payload is null

IP Address in payload is null - Name: , ClassName: cmdb_ci_ip_switch, Ip Address: null, Serial Number:, SysID: null while discovering network switches. Credentials are being used however when this issue appears it is using credential less as source. ...

Anusha261 by Tera Contributor
  • 3115 Views
  • 9 replies
  • 6 helpfuls

MID Server with self-hosted instances

Hello Guru, I have an issue with MID Server (Utah), I would like to use it to connect to Azure Cloud Discovery, meaning on internet.I have set-up a proxy server but as the Servicenow instance is hosted in a private cloud, the MID is not able to conne...