Data policy for discovery
Hi guys, I need to prevent a specific field from being updated with discovery, can I do this with a data policy (fields read-only)?
Forum Posts
Report on resources found by cloud discovery vs IP discovery
Hi folks,we do have GCP and we have set up both IP Discovery and Cloud discovery, I would like to report on VMs that are accessible by Cloud Discovery but not accessible by IP discovery because maybe we dont have credentials deployed on them, what is...
Closing alert manually does not update the worknotes or information that who has closed it
We have observed that when we close the alert manully then it doesnot update the details like who has closed it and when it is closed. I would like to understand if this is possible with out of box functionality or feature. We would to like to see wh...
CMDB Service Hierarchy widget showing Blank in dashboard
Hi All, i'm trying to create new custom dashboard in my PDI (Vancouver) where i want to display service Hierarchy and spacific incidents & alerts using custom filters, however i noticed CMDB Service Hierarchy widget showing Blank in dashboard this ha...
OOB way to disable deletion of tasks if it has time worked records on them
Hello, I'm wondering if there is an OOB way to disable the deletion of tasks, say Project and Demand tasks, if there are time worked records on them. Currently, we have some PMs that have deleted tasks accidentally not realizing that there was time w...
How to distinguish a Domain controller among SCCM imports
Hi,I ran an import from Service Graph SCCM after configuring credentials and connections.Among the imported Windows Servers I know that there are some Domain Controller and DNS Servers as discussed with the customer. In the previous solutions, custom...
Discovery creating records in the company table with incorrect names
Hello, We have remarked for some discovered CIs (Softwares) that they are linked to newly-created manufacturers with incorrect names.More precisely, Discovery is creating new records in the company table with the "manufacturer" field set to true and...
Configure Ad hoc Approvals
How to add adhoc approvals for OOB Change Request and also How approvals are generated when I click on request approval UI Action?
How can I sys_id of configuration item in a report using task_ci table as a source
I have used task_ci table as a source table to create a report.Now I need sys id of Business application(CI) to be reflected in my report.I have tried adding sys_id to list elements of Business application table using system UI. But when i tried doin...
Resolved! Change Request - Actual Start Date Alteration
Hi Everyone, I have created a script to not allow the Actual Start Date for a Change Request to be populated before the approval date. The script below does that but also doesn’t allow for the Actual Start Date to be the same day as the approval date...
Can't find Application Service listed under CI Class Manager Hierarchy.
I'm in the CI Class Manager looking for the Application Service class but it's not available. Is this supposed to be hidden OOB? Or something that is restricted through ACL?
Resolved! How to delete IP from Discovery IP Ranges
Hi All.I'm looking for delete IP address from Discovery IP Ranges. I was trying to use GlideRecord. But It doesn't work.Because It's complicated structure, or my fault. Please share the script. Regards.Takumi H
IRE transform map is setting import set state to ignored.
Hi Community ,To avoid duplication i am trying to use IRE engine in on before transform script, but all the time its ignoring the record even if is the correct record to insert .
Dynamically populate parameters in ACC check policies
Hi All, I am configuring ACC monitoring for MSSQL instances. One of the policies to run a query accepts parameters like SQL port, host etc. I have 10 different MSSQL instances on different machines and each of them have different SQL ports. Is it po...
Mid server name showing in acc.yml config file instead of mid server IP address.
Hi All, I am installing the ACC in a windows machine using the single line command. I have given two mid servers url in the command.Command - msiexec /i <msi_file_path> /quiet /qn /norestart ACC_API_KEY=*********** ACC_MID="wss://10.10.10.1:8080/ws/e...
