Hi All,I have a question:CMDB discovery is not using serial number to identify correct CIs to update in IP Firewall class. Can anyone suggest what should be done to resolve the issue?Thank you.
Hi All,I have a question:While discovered devices, i'm facing "No valid credential found for types [SSH Password,SSH Private Key,Azure SSH Certificate]" issue. Can anyone suggest what should be done to resolve the issue?Thank you.
For context, this is in my student instance in now learning for ITSM implementation course. I was supposed to right-click on the UI Policy form and select "inset with actions" before making changes on the form and submitting so that way this UI polic...
Hi everyone, I am trying to connect a table inside phpMyAdmin to ServiceNow. I have tried this with a JDBC Data Source but I got the error Cannot invoke "java.util.Map.keySet()" because "this.fImportSourceFields" is null. Can someone tell me how to f...
Where is the OOTB functionality for impact calculation is taking place for incident?
Hello, We have certificate management running and its creating renewal tasks. We would like to turn on the ability to create incidents when the certificate expires. I know where to turn on this property but was wondering will this create an inciden...
Dear Community, To return the hosts running a DB instance, I'm calling a script include from a module. It calls this SI var FilterDBRunningHosts = Class.create();FilterDBRunningHosts.prototype = {filterHosts: function() {// Query all db instances va...
Hi All, There is a list view ui action created in our project. UI action merges number of records on list view and deactivate merged records and create new resultant record with few details of merged records. UI action is working fine for leaser numb...
Hello, We are going to use SCCM for EUCs and ITOM-Discovery for data center discovery. But discovery finds all ip enabled devices means it will discover and update all EUC data as well in to ServiceNow. How can we exclude EUCs data in ITOM discovery ...
Hi Experts, We are using SG-SCCM to pull data for our computers as well as softwares, we have SAM plugins installed, what we have observed that last_scanned attribute not getting populated for SAM softwares in cmdb_sam_sw_install. One more observatio...
In testing to enable NMAP discovery, we noticed that it will change the class of some of the CI's we have from say AIX Server to Hardware. Hardware appears to be the default. Now granted the items it changes are usually manually created CI's at som...
Hi, We have cloud discovery setup for one of the Service Account, which is bringing Virtual Machine instances as well as Virtual Desktops and uploading them into VM Instance table. We do not want to discover Virtual Desktops from the Cloud Discovery....
Hi,I created a catalog item allowing users to reset the Ad password using the Microsoft AD Spoke. this was working perfectly. but the issue is the Reset Ad password is accepting the password 2way encrypted field as input So in the flow,1)I have creat...
Hello Experts , I have gone through most of the available posts on the community based on the keywords related to Nutanix Discovery but still it's very confusing for me . Could anyone please advise and guide me with the detail steps in order to succ...
Hi all, Could you please help me, to discover Meraki devices (MR44, MR46 & MR56) in Access Point table instead of "IP Switch" table(OOB Functionality). I searched and mostly I could find, need a custom pattern for it, also I could not find OID for th...
