Resolved! Do the IP Addresses for our instances change when we move data centers
Do the IP Addresses for our instances change when our instnaces are moved across data centers?
Forum Posts
Resolved! How many custom CI - Classes are included on standard License ITSM
Dear All, We know there is small amount of custom tables on ServiceNow included on ITSM license, after that limit you need a extra license (Now Platform?). But when we think on CMDB and our custom CI types we realize that perhaps need to create many...
Resolved! CMDB CI field is just "empty" after running discovery schedule. Has anyone know how to fix this issue?
In our organization, we have just turned on Discovery against printers. I have been able to find most of the printers running discoveries schedules except a few of them. For some reason, the CMDB CI field is getting: (empty) and the Current activity ...
Prisma Cloud - ITOM Integration
We are analyzing the configuration of the ITOM environment for discovery in the public cloud (AWS). Ultimately, we are in the process of configuring it through AWS System Manager (SSM), but there are many corporate security issues such as Accoun/Role...
Resolved! Service Graph connector for AWS - Setup issue - Test Load 20 Records
My project need to integration ServiceNow with AWS for cloud discovery, need to verify the solution for the moment. On my PDI, I have installed Discovery, Service Graph Connector for AWS and other dependency plugins. Then setup the Service Graph conn...
can anyone please help me what is the difference between Unique Certificate and Installed Certificat
Hi All, can anyone please help me what is the difference between Unique Certificate and Installed Certificate? The product document doesnt give much information.
ML Based Service Mapping
Hi, So i have the list of ML powered candidates but not an easy task to identify the possible application. Next is the All Suggested Application lists which has the possible group names. Each entry has an option to "Discover application "but it never...
Resolved! Service Mapping
Hello everybody, I'm learning how to use Service Mapping but there's just something I can't manage to understand. I've installed a MID Server on my laptop and installed a Virtual Machine on which I installed Ubuntu and 2 database instances (MySQL an...
Create Incident through inbound SMS send to twilio
Hi,I have got a new requirement where I need to integrate our Service Now Instance with Twilio:We have configured the below functionality -1. Activate the Notify Plugin and get the Twilio number configured2. Send SMS when a new Incident is created or...
Can ServiceNow Discovery handle Virtual Routing and Forwarding
Hi, Do you have an idea if ServiceNow Discovery handles Virtual Routing and Forwarding (VRF)? I want to run Network Dicovery
Multiple Incidents are created for the same events
Hi Problem Statement: Multiple incidents are created for the same issue (Disk Warning Usage) through windows cluster; instaed of creating one incident from the cluster they are creating the incidents from all the servers.What is happening in the Sys...
Discovery IP Switch not populating serial number Dell PowerEdge
Hi folks, Looking for help on an IP switch discovery issue. We have DELL PowerEdge Switches running in the environment but the Serial Number value is not being populated on the CI record although I can see that it is being discovered in the pattern l...
Certificate Lifecycle End to End Management
Hi All,Has anyone utilised and expanded on the OOTB functionality of Certificate Inventory and Management, to include a full end to end solution for certificates?We are looking at streamlining our processes with automation across our certs as there a...
Resolved! Need a database view to be used in ACC policies as CI Type
Hi, I've duplicateed the database view [sn_itmon_http_entrypoint] to a new one which includes all tcp entrypoints and not just the http(s) ones. I would like to use that view to filter CIs in an ACC policy. The database view configuration is identic...
Filter out Virtual Desktop from Cloud Discovery
Hi, We have cloud discovery setup for one of the Service Account, which is bringing Virtual Machine instances as well as Virtual Desktops and uploading them into VM Instance table. We do not want to discover Virtual Desktops from the Cloud Discovery....