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Resolved! Customize choices for the element "os" in the computer table

Hi, I am new to ServiceNow CMDB.The element field "os" in the cmdb_ci_computer table contains several OOTB choices, including some older operating systems that are almost no longer in use. Also, this attribute field does not include choices for relat...

Shuto Sato by Tera Expert
  • 1401 Views
  • 1 replies
  • 1 helpfuls

AWS Discovery : Unable to discover Server CI's

Hi All, We are migrating from On-Prem to Cloud infrastructure. Need your kind guidance for the below queries.  Currently we are in On-Prem, and we do have our service account configured in each Windows/Linux host machine and we do have credentials fo...

Keerthy S by Kilo Contributor
  • 2487 Views
  • 9 replies
  • 2 helpfuls

AWS SNS subscription

Hello I am having problems with subscribing to an SNS topic from ServiceNow, the subscription is being listed in ServiceNow but the "Subscription URL" is showing as undefined, so we are unable to subscribe to it. these are the steps I have followed: ...

russellprice by Tera Contributor
  • 1712 Views
  • 2 replies
  • 0 helpfuls

Resolved! Discovery completed activities explanation

Can someone please explain what these Discovery activities Mean:   Empty Active  Active, couldn't classify , no WMI Active, couldn't classify Active, Windows Cluster VIP  Alive, not active, not classified  Classified  Classified, couldn't ide...

EitanB by Kilo Guru
  • 6718 Views
  • 7 replies
  • 15 helpfuls

Resolved! Windows credential issue

Hello All, I'm new in ITOM. Please understand my stupid quistion. I'm trying to discover Windows Servers by Windows MID server.I made Win credential but it doesn't work. I already disabled firewall both MID server and Win host.And also test RDP conne...

Hank Woo by Tera Guru
  • 2437 Views
  • 9 replies
  • 1 helpfuls

How to download List view into excel

I need help to provide a button on top right corner to download list view as excel.I know i can go with export from list cloumn but i need a button. Thanks   

skylarj by Kilo Contributor
  • 2500 Views
  • 2 replies
  • 0 helpfuls

Location of CI

How to find the location of CIs in Discovery process and CMDB of Washington DC version on servicenow platform ?

Shenbagam by Tera Contributor
  • 2126 Views
  • 4 replies
  • 0 helpfuls

Service-Now is slow for only one user

Hello All,  Service-Now seems to be very slow for one particular user and for all the others it is working fine. Not sure what might be the reason. He is having same filters as his team members but for all his tem-members it works fine. When try impe...

jai123 by Kilo Explorer
  • 8893 Views
  • 14 replies
  • 1 helpfuls

Securing MID Server - Agent Client Collector agents (TLS) (Utah)

Our mid server was initially configured with a MID Web Server endpoint that uses a non-standard port for communication (8081). We also deployed the agent client collector to a few hosts, and were able to communicate with this clients without issue. I...

rfsnowman by Tera Contributor
  • 4689 Views
  • 2 replies
  • 2 helpfuls

Discovery capability for a hybrid VMWare Cloud on AWS (SDDC)?

We have recently started leveraging VMware Cloud on AWS for our Software Defined Data Center environment.  We normally leverage Discovery to discovery the VMWare vCenter details and it works great.  However we are not able to complete the discovery p...

phil50 by Tera Contributor
  • 3505 Views
  • 6 replies
  • 1 helpfuls

Resolved! Duplicate incidents are created in automated alert correlation

Hi @Ankur Bawiskar  In Event Management,Event E1 - 7.00(Time of event)---> Alert A1 is generated---> Incident INC1 is createdEvent E2(same event with different message key) - 7.02-----> Alert A2 is generated(secondary alert, since pattern matches whi...

Powshika B by Tera Contributor
  • 2195 Views
  • 5 replies
  • 3 helpfuls

Resolved! Cisco UCS Discovery Credentials

We are attempting to discovery Cisco UCS devices.   I have credentials that should be admin on the UCS Manager.   So far, our SN instance has been able to identify that the IP is a Cisco UCS via SNMP.   Discovery then launches the UCS - HD pattern, b...

tlegler by Giga Contributor
  • 11676 Views
  • 13 replies
  • 8 helpfuls

NetApp Storage discovery is failing

Hello All,I am discovering NetApp Storage devices.As per ServiceNow NetApp product documentation,1.Created AD account & provided ONTAP API read-only access to it.I have configured CyberArk Credential ID as a Basic Auth credential type in ServiceNow i...