Hi Everyone I just want to ask, how can I generate report for handled/touched ticket by each individual member of my group using Incident Metric [incident_metric] Table? Currently I use the conditions: Updated by > is one of > (group members)Task typ...
Using Istanbul...I have a 2 column CSV file to import. Column A is my Coalesce field. Column B contains data for the field I want to update.For some rows in my CSV, the case of the Coalesce field (column A) isn't the same case as what is in the C...
Hi, We have a requirement to create a dashboard to show longest uptimes for windows servers in days format. I came across this article(https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0752908) that says there is no OOB function...
trying to create Business rule to trigger an incident attachment notification ( sys_attachment) . The notification would be sent after an file is attached to the INC . 1. if Assigned to is empty send to Assignment group2. if Assigned to is populated....
HelloWe have a requirement to select a mid server from the list of mid servers or mid server table as per the thread count use/ utilization.so how we differentiate the mid server as per the utilization.
Hi All,We have event rule created for Kubernetes cluster to create alerts when the pod value goes down. But it does not create the incident , it does created the alerts.Binding - CI field TypeCI : Kubernetes clustersNode or correlation id is not givi...
Could you please share what are the port probes required for IP Camera discovery? which classifiers and patterns do we use for it? If we use SNMP - classify what is the script we have to use to fetch the IP camera classify. Is there any out of the bo...
Hi all, Does anybody know what Input parameters are available during a Pre Execution script? I would like to know the IP Address (hostIP) before the execution of the Pattern and based on this IP make the Pattern execute specific steps. The Pre Execut...
Hi All,I have an integration that, the CI's will be created in source which are Applint followed that provider Application and consumer application. All 3 we have different transform map to receive the payload. However, when ever the appInt created i...
Is it possible to tailor the default view for all users in the Operator Workspace/Service Operations workspace to exclusively display the services associated with the logged-in user?While we are aware of the option to create personalized views for in...
Hi, I am looking for a way to get an Audit trail/report of all actions in two cases Actions done by a user when impersonating another userwhen users, role, groups or ACL's are created, changed or deleted. case 1) Start impersonatingWho is impersonati...
I'm trying to discovery our Cisco FMC devices (Firewall Management Center formerly Firepower Management Center) without success atm. I'm getting data back via SNMP, but SNOW is unable to classify it which is the remaining issue. However it could also...
Hi All, I am new to CPG and working on few catalog item. I would really appreciate if somebody can help with my query below.i would like to understand that how we can change the assingment groups for the remediation task which are generated whenever ...
We have SNOW mid server external credential resolver plugin, Which working fine but showing the following error in the 'agent0.log.0' file located at 'ServiceNow\mid.vancouverXXXX\agent\logs' - "Error: 2022-11-24T22:26:19.371+0100 ERROR (Worker-Inter...
Hi,I am on a Tokyo release. Wanting to update discovery patterns to latest store release. Normally I would just install the latest version of "Discovery and Service Mapping" plugin, BUT I see in Tokyo release notes there is something new called "Visi...
