Prior to our latest upgrade of the ACC-F and ACC-M plugins, there was a "Self-Healing Events" policy that would start pinging servers if the agent was disconnected or went down, and throw an event if it was unreachable. After upgrading, that policy's...
I'd like to know how create an exception rule for alerts from a certain source, not be grouped by ITOM.
I have got into a scenario where for some alerts the incident is not created.The alert management rule filter matches properly and I can also see alert execution record in alert.However there is no task/incident created out of it. Kindly help me to f...
Hi All, While trying to scan an IP (classified as Linux server) I am getting the following Error: Error in Horizontal Discovery Sensor for Horizontal Pattern: Payload was in an unexpected format, the payload will not be processedHas anyone came acros...
Hello Everyone,I'm running a Integration of Azure with ServiceNow using Service Graph Connectors for Azure. I ran the scheduled job for the SG-Virtual Machines after that I'm getting 4 import sets on which I'm running the Transform UI action. The tra...
Hi , Please Guide , how to Customize severity for events E.g source - Dynatrace Metric Name- Failure_Rate Severity - Major PFA..
Hi Team, I have written a display BR to copy value in scratchpad on one form. I am trying to use it onLoad client script which is written on another form. When I am trying to print that value I am getting as Undefined. Please suggest me how to get th...
I have a scenario for Windows servers in which I want to exclude CI insert into the table based on the FQDN name. Example: Ignore discovery and CMDB insert for any server name that starts with 'aws' or DNS contains 'xyz.com'. Can I use pre/post patte...
Hi All, we were getting some VM instance discovered previously but suddenly we stopped seeing them . When I tried debugging the Amazon -AWS host LP pattern logs I am seeing the error saying " Host is empty Failed Condition(s): [(${all_hosts} : value=...
Hi Team,I want to upgrade the workspace to new version of service operation's workspace before the sunset of agent worksapace.so can someone suggest the best practice .Thank you !
Hello all, My customer is looking at having two mid servers, with one deployed in the DMZ (Demilitarized Zone) and the other in the LAN (Local Area Network), I believe it's a common practice in IT and network architecture to enhance security and imp...
TEAM , Please help me how can I achieve below process As a CMDB Manager, I want/need to track the last logged on user and the identified primary user of the CI based on the discovery tool so that we have key details related to CIs to better manage ...
As part of Linux discovery, is anyone aware of/using suexec elevated commands instead of sudo. Based on this KB article, alternate supported privileged commands are dzdo, pbrun, pfexec and sesudo. Would like to understand on the usage of suexec and b...
Hi Community, We have recently upgraded our ServiceNow instance to Vancouver. And after the upgrade we found that some of Linux server from specific region are not getting discover, these servers use dedicated "SSH Private Key" credential added in cr...
We are planning to Implement Service Mapping for the Business Service Applications in our Organization, it would be clearly helpful if you can share the existing requirements document.
