I'm looking to create an automation that changes the status to "In Progress" and updates the assigned-to field to a specific person within a group. Does anyone have any ideas or suggestions for the process?Thank you!
Hi ITOM SMEsIs there a way to move manually created Service Maps from one instance to another (DEV --> PROD)?Presented solution in https://hi.service-now.com/kb_view.do?sysparm_article=KB0622391or export/import Service Maps https://docs.servicenow.co...
Hi All,I have created the ACL to restrict SCTask should visable only the certain group, but it is not working.we are creating SCTASK to the 3 different groups, these SCTASK should visible to only that 3 group , other groups need to restric to view.ca...
Hi Team,In our Risk Metrics Dashboard, there is a Windows server with a blank IP address. I tried running the discovery for it, but the discovery was unable to find the correct address, and the Discovery Location field also remains empty.Workaround S...
Hello All, I need to validate the run status of a scheduled data import for the Service Graph Connector for SCCM "SG-SCCM Computer Identity". It runs every Monday at 11pm. Where can I check this ? What are the other methods to check if data is coming...
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Hi Team, Please advise if how can I create a discovery schedule which can be triggered once in 2 weeks. ThanksGurpreet
Hi All, we have tried to discover windows servers and getting 'connection failed to WMI service .Error: Permission Denied'.could you please help me to get WMI Permissions required to Discover windows server??
Is the duplication identifer entry system for ServiceNow completely broken? I cannot understand how it is supposed to work despite the documentation. It seems completely inconsistent and it constantly flags things as a duplicate when it should not be...
Hey, is there nay way to move the service maps from 1 instance to another. I have see this: https://hi.service-now.com/kb_view.do?sysparm_article=KB0622391 Has anyone tried it or any other method you have come across. Thanks Shanks
Hello all, How to check a plugin whether is installed on our ServiceNow instance or not. So when we type "plugins" in the filter navigation bar and click on "PLUGINS" a list of plugin open and when we search for this plugin "MID WEB SERVER" we are un...
I wanted to know what is being referred by the number it has under ITOM subscription as purchased and allocated. Whom and what these numbers are referring. Thanks,Anmol
I tried the Unified Node Map in the CMDB Workspace today. I was excited to hopefully see a fully connected map of CIs that went beyond showing just the Relationships. I wanted to start at the top of the ITOM Service Hierarchy so I searched for and b...
While doing SCCM Integration, Resource ID of SCCM plays an important Role as an Unique Key (Correlation ID) to populate data in CMDB, In case we are using multiple SCCM and both are having similar Resource ID, Is it possible to modify criteria to mak...
On incident table, if state changes to 'on hold' , a ui action should be visible on the form named "OnHold'. And when UI action is clicked a field named 'On hold reason' should be displayed on the form and after filling the reason, click on onHold bu...
