Discovery log and direct link to pattern logs - Press Here
Do you know how to change thisinto this (Press Here)?constant copying and pasting can be frustrating.
Forum Posts
Discovery is not updating the AWS tag values of virtual machine instance.
Hi Community, Recently, we are facing an issue that all tag values of virtual machine instances created by AWS is not getting updated by Discovery, All the VMIs have the same value when they created in ServiceNow first time. Tag values have been upda...
Resolved! Customize choices for the element "os" in the computer table
Hi, I am new to ServiceNow CMDB.The element field "os" in the cmdb_ci_computer table contains several OOTB choices, including some older operating systems that are almost no longer in use. Also, this attribute field does not include choices for relat...
AWS Discovery : Unable to discover Server CI's
Hi All, We are migrating from On-Prem to Cloud infrastructure. Need your kind guidance for the below queries. Currently we are in On-Prem, and we do have our service account configured in each Windows/Linux host machine and we do have credentials fo...
AWS SNS subscription
Hello I am having problems with subscribing to an SNS topic from ServiceNow, the subscription is being listed in ServiceNow but the "Subscription URL" is showing as undefined, so we are unable to subscribe to it. these are the steps I have followed: ...
Resolved! Discovery completed activities explanation
Can someone please explain what these Discovery activities Mean: Empty Active Active, couldn't classify , no WMI Active, couldn't classify Active, Windows Cluster VIP Alive, not active, not classified Classified Classified, couldn't ide...
Resolved! Windows credential issue
Hello All, I'm new in ITOM. Please understand my stupid quistion. I'm trying to discover Windows Servers by Windows MID server.I made Win credential but it doesn't work. I already disabled firewall both MID server and Win host.And also test RDP conne...
How to download List view into excel
I need help to provide a button on top right corner to download list view as excel.I know i can go with export from list cloumn but i need a button. Thanks
Location of CI
How to find the location of CIs in Discovery process and CMDB of Washington DC version on servicenow platform ?
Service-Now is slow for only one user
Hello All, Service-Now seems to be very slow for one particular user and for all the others it is working fine. Not sure what might be the reason. He is having same filters as his team members but for all his tem-members it works fine. When try impe...
Securing MID Server - Agent Client Collector agents (TLS) (Utah)
Our mid server was initially configured with a MID Web Server endpoint that uses a non-standard port for communication (8081). We also deployed the agent client collector to a few hosts, and were able to communicate with this clients without issue. I...
Discovery capability for a hybrid VMWare Cloud on AWS (SDDC)?
We have recently started leveraging VMware Cloud on AWS for our Software Defined Data Center environment. We normally leverage Discovery to discovery the VMWare vCenter details and it works great. However we are not able to complete the discovery p...
Resolved! Duplicate incidents are created in automated alert correlation
Hi @Ankur Bawiskar In Event Management,Event E1 - 7.00(Time of event)---> Alert A1 is generated---> Incident INC1 is createdEvent E2(same event with different message key) - 7.02-----> Alert A2 is generated(secondary alert, since pattern matches whi...
Resolved! Cisco UCS Discovery Credentials
We are attempting to discovery Cisco UCS devices. I have credentials that should be admin on the UCS Manager. So far, our SN instance has been able to identify that the IP is a Cisco UCS via SNMP. Discovery then launches the UCS - HD pattern, b...
NetApp Storage discovery is failing
Hello All,I am discovering NetApp Storage devices.As per ServiceNow NetApp product documentation,1.Created AD account & provided ONTAP API read-only access to it.I have configured CyberArk Credential ID as a Basic Auth credential type in ServiceNow i...