Hello Team, I would like to know the impact and risk when we disable the alert co-relation properties for event management module. Can some one let me know disabling this properties is good practice or not [ so far i know it is not] but i want to mor...
When I discover Wireless Lan Controllers they get categorized as "IP Switches". Discovery works perfectly except for this. What's the easiest way to create a "Wireless Lan Controller" class and have these set to this class on discovery and have it wo...
I have a multi-row variable set with internal name "appuser_mrvs". The MRVS has a reference variable "appuser_var" that pulls record from the sys_user tables. I wanted to drive approvals based on the users identified in the "appuser_var" variable, ho...
Hi there,Is there a way to obtain a list of all classes discovered on the instance?To understand precisely which class is being discovered, we can sort the [cmdb_ci] table by the Discovery Source field or by the created by/updated by field, leaving o...
I am running Discovery on an IP Address and I get Active, now Classifying from Shazzam, then Classified, now Identifying from SNMP and then I get Script error in sensor: TypeError: Cannot read property "items" from null from HorizontalDiscovery Prob...
Hi, Can someone please help me in listing down what all applications comes under AiOps for ITOM and the plugins/store applications that need to be installed for them? Thanks
Hi everyone I have been battling all day to figure out how to kick of a flow as soon as a specific catalog item has been used in the service catalog. The flow itself is very basic but I have never used flow designer before. What must happen is this:A...
Hi All, I would like to know what is the difference when we use ACC-V vs SCCM service Graph connector to pull the device information?
Hi ,I have created a playbook that raises a change, and every time I run the playbook it is creating a normal change only. But I already have a standardized change template (pre-approved). How can I raise a standard change (from standard catalog) ? ...
I've uploaded book titles into my service catalog. The books are in catalog, under catalog lists. I also created a table for the books and need help adding the books to the table.
Hi Snow team! I am working on integrating the our Kibana to send metrics Snow using ServiceNow ITOM Connector.However when i tried to test sending events from Kibana, it requires the Severity params, I couldn't find anyplace to set this up.Could you ...
Hello,Is it any issue to install Powershell ExchangeOnline module directly on MID server, so that scripts can use commands from this module? Are there any recommended steps apart steps from Microsoft (common steps to install any module)?
Hi Community, We are working on one issue where values are updated on the "cmdb_key_value" table, but these values are not updated on the Virtual machine instance table under the All tag values. Please suggest some troubleshooting steps so that the ...
Hello Experts,Good day!!We are pleased to announce the return of ITOM Session 3. This time, we will be conducting a practical session on the ServiceNow Instance for CMDB and Discovery.We kindly request everyone to join us on March 31st, 2024, at 12:0...
I have an issue with Juniper routers where their routing engines use the same serial number as the chassis. This is resulting in the same CI flipping names (router-re0 and router-re1) and IPs. One option that was brought up was to update the serial n...
