I've been tasked with making our lists more user friendly. If I personalize the list in our DEV instance, all users seem to get the columns as I managed them. It's that simple right? I just need to reproduce the desired order in PROD as an Admin...
I want to send a notification to the customer when the Incident State is "assigned'. But… I only want to send it THE FIRST TIME the Incident is in the State of "assigned'. I'm using Send when "event is fired" and the event is "incident.assigned.to...
I am working on building a business rule. A portion of it needs to check a user to see if they have delegates and if they do I need to run a portion of code against each of the delegates to grant each delegate the same role. Fairly new to scrip...
Looking for some do's/don'ts and advice on our companies situation relating to our instances and discovery. Currently, only our Prod has a mid server/Test does not/Dev does not. A third party/consultant setup the mid server for Prod and we have a ...
Images are broken and all the Service Catalog icons are missing while I cloned the DEV from my PROD instance.Everything looks good in PROD but don't know why the DEV not picked up the images. Anyone have any idea why it happened or experienced the s...
On one of my test instances where I'm logged in as admin so I can execute code in the "Scripts - Background" window, I'm seeing odd results related to roles. If I run this: var user = gs.getUser(); gs.print(user.getFullName()); gs.print(user.getF...
For reasons I can't go into we need discovery to no longer update the location field but update a new field called Discovered Location u_discovered_location. I can't find the script I need to update. Can anyone help me out?
Hi, We want to run some reports showing when tickets are assigned to a team or vendor however out of the box nothing seems to exist. Looking at the opened field on the incident form has javascript:gs.nowDateTime() How would I use that to have a fiel...
Hi all, I've been researching a way to filter out / ignore SQL Server Express instances when MS SQL Server Discovery runs.Some suggested this should be done under the Process Classifiers, but I don't think this is correct. I believe the probe for MS...
Hi All,Can somebody help me how to replace values using regex
Morning all, I am currently, what can only be described as, having a battle between our server team and the ServiceNow wiki/support in getting my LDAPS connection setup for authentication. Following the wiki, Uploading a Certificate - ServiceNow Wi...
If anyone can point out a better way to search the forums for answers i would highly appreciate it! In the mean time, I have an SLA starting off of my "Internal TTR" SLA which runs until i esclate to another assignment group which then pauses that S...
Facts:1 - I have an Application (JIRA) that has NO ACCESS to internet nor ServiceNow instance. But it has access to the host where the MID Server is.2 - The MID Server has access to ServiceNow (as every MID Server) Communication should be: Applicati...
While we raise the incident through ESS and if we chose the Impact as 2 or 3. The Priority value is set to which is not even in the Choice list of Priority field.Once it has been set, the value cannot be changed to anyother value. Could anyone sugge...
I'm having trouble updating the maximum length of field entries in my SN instance. The first time I make a change to the max_length of a newly created column, the change is reflected. However, every subsequent change is behind by an update. Here's an...
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