close an open alert while the alert record is missing from the alert table

[Madhan27]

HI Community,

I am trying to close an open alert which is impacting my application service, But for some reason I couldn't find that particular alert in the alert table. 

Help me to close that open alert.

TIA.

#Event Management #Alerts

[Rahul Priyadars]

The Given Open Alert you are closing - in Monitoring Tool Correct. In Monitoring Tool Side Do you See the Service Now Record No or Any key Which Connects the 2 System.

Alert is Service Now Many be in Closed Status Hope u must have Searched from That too

Regards

RP

Regards

RP

[Madhan27]

HI @Rahul Priyadars  Those alerts are manually created from REST API, I couldn't see the alert in the table to see who created and when it was created. In the mapped application services in the monitor services only i can see is the alert number. 

Now Its not even showing the alert ## also, But the service is getting impacted. Want to change the severity from"Critical"  to  "OK".

Thanks,

Madhan