While the industry was abuzz in 2024 with the term 'Generative AI', 2025 will be the year for AI Agents. A recent LangChain research survey revealed over half of companies already use AI agents, with over 75% planning to do so in 2024. Are you consi...
Role required: sn_comm_management.comm_plan_admin or adminEach MIM communication plan has the following default persona types associated with them : Ad hoc AIEnd user AIBusiness user AITechnical AI When the LLM is called, these persona types are use...
Hi Folks, Definition of g_scratchpad :: The g_scratchpad is an empty object we can use to store information (properties, objects, functions, etc.) from the server side script to the client. It is only available in display business...
Recommended actions provide context-aware suggestions to agents based on record details, enabling more efficient decision-making by presenting optimal field values or actions. This article focuses specifically on side panel-related recommendations. ...
ACLs or Access Control Lists are the process by which ServiceNow provides granular security for its data and can be applied to individual records, as well as fields within those records. While you want to work with ACLs, you should know the types o...
Hello ServiceNow Family, When working with ServiceNow, one of the most common requirements is to fetch details about the currently logged-in user. Knowing who the user is, their roles, groups, and other attributes helps us deliver the right experie...
Background: As a new Flow Designer user, coming from years of having more or less mastered workflows in the now legacy Workflow Editor, one of the first obstacles I ran into was how to use / re-use a flow for more than one Catalog Item, since Actions...
YES!! You read it right. Task intelligence for ITSM now supports similarity models (along with categorization models) for Incident tables. We ship three OOtB models, which can be deployed for Incident tables - Show similar incidentsShow similar o...
This can be achieved by writing any one of the catalog client scripts as shown below: A) Configure OnSubmit catalog client script as below: function onSubmit() { var numberofemployees = g_form.getValue('how_many_employees_select_box'); //Read...
ITSM Adoption Posture Maturity Model Maturity is a measurement of the ability of an organization for continuous improvement in a particular discipline. It helps assess the current effectiveness of a discipline and supports figuring out what capabi...
Sharing some coding/scripting assignment for entry level ServiceNow developers and freshers. Below are the attached assignments for reference. I'll try to add more assignments sooner. To prepare for ServiceNow interview you can refer this article S...
Hello Community, Recently, while working on a ServiceNow ↔ Azure DevOps (ADO) bidirectional integration, I came across a tricky issue in Flow Designer. Since that time I was having this blocker so, I thought of sharing the approach here in case it ...
Introduction Welcome to the Frequently Asked Questions guide for Now Assist for ITSM. Please comment if you have a question not addressed here, and keep checking back for updates. Table of Contents Features & Functionalities Implementation & Enabl...
This post is to show how you can create a dependency between two variables similar to the Subcategory and Category field dependencies on the Incident form. This often comes as a requirement to add to the Create Incident record producer. 1. Create the...
Change Management is the process of managing a change request through the lifecycle of a request. Change Management ensures that standardized methods and procedures are used to handle the changes. The fast pace of change in technologies has...
Hello Community, Recently, I implemented a feature in my project that I thought might be worth sharing. The requirement was straightforward but interesting: Send each user a weekly summary email containing all their active Incident tickets in a si...
The calculation of SLA is dependent on various SLA Definition settings when you configure. One of them is "Timezone Source". Here I am taking a scenario that can be an use case where the need of Timezone source is very important. Scenario#1 A Group...
Hey Everyone, This articles explains the process to remove the default assignment group set while proposing/modifying any standard change template. OOB Standard change templated are sent to Change Management assignment group as use Change Manager a...
In this video series, ServiceNow product experts share our modern vision for change management and our perspective on how you can get there. The series starts off with an overview of the modern change solution and review of the adoption journey we...
ITSM Recommended Trainings ServiceNow training and certification sets you and your business up for success, which is why it’s critical to make training an essential part of your ServiceNow program. By building the right skills, you can deliver more v...
Lets say you have a source instance as (https://source.servicenow.com)And a target instance as (https://target.servicenow.com) Step#1: To create a Clone Target, Login into your instance which needs to be cloned.Navigate to System Clone > Clone Target...
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Dan Bruhn
Lindsey G-Prada
ServiceNow
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Steph Morillo
