While the industry was abuzz in 2024 with the term 'Generative AI', 2025 will be the year for AI Agents. AI Agents represent a transformative leap beyond traditional ML, Virtual Agents & GenAI. Here's why this is such a important step forward: ...
Redirect Approvers Based on Role (Workspace vs ESC) Description In some scenarios, approvers receive email notifications with links to review approvals. However, based on their roles, users should be redirected to different interfaces. Users with th...
This implementation uses two widgets: Carousel Widget (Parent) Homepage Search Widget (Child) 1. Carousel Widget (Parent Widget) HTML <div class="animated-hero-carousel"> <uib-carousel interval="options.interval" no-wrap="false"> <uib-...
ServiceNow Knowledge Management succeeds or fails based on one thing: whether your knowledge is treated as an operational system, or as a dumping ground for documents. Most teams think they’re “doing knowledge” because articles exist. Then adoption s...
How thoughtful design thinking and architecture transforms good implementations into exceptional ones Introduction Welcome to this deep dive into the design thinking that elevate ServiceNow solutions from merely functional to scalable, maintainabl...
In Australia Release Q1 2026, New Columns have been added to Dictionary Table.So, When I started Exploring after my successful upgrade to Australia Instance, I found this.Let’s take an Example, I have open the Dictionary for the Category Field on the...
There are new field introduced in User [sys_user] Form.As shown in below image we can see new column has been introduced in ServiceNow. Sr.Column LabelColumn NameType1)Identity Typeidentity_typeChoice2)Manager HP1manager_hp1Record Hierarchy Path3)Ti...
Digital services have become the primary delivery mechanism for business value. When they degrade or fail, the consequences extend far beyond the IT organization, measured in lost revenue, eroded customer trust, and diminished employee productivity. ...
The other day, I was helping someone who needed to attach a .har file to an incident in ServiceNow. Simple enough, right? Just drag and drop the file. But nope — ServiceNow wasn’t having it. The upload was blocked, and the user was stuck. At first, I...
I have gone through many articles & community queries on how to copy the activities/journal entries between parent & child tables [Bi-Directional]. Either it can be RITM & SCTASK (Or) CHANGE REQUEST & CHANGE TASK (Or) PROBLEM & PROBLEM TASK etc., Bu...
Migrating from your legacy ITSM system to ServiceNow ITSM can be both an exciting opportunity but also present a range of challenges both technical and with people/process. It's a chance to leave behind old working practices and really challenge the ...
ServiceNow training and certification sets you and your business up for success, which is why it’s critical to make training an essential part of your ServiceNow program. By building the right skills, you can deliver more value more quickly, increase...
Multi-Factor Authentication Purpose: Multi-Factor Authentication is also called 2-step verification. It will force to the user to enter the more than one set of authentications in login time.Initi...
Use case: When we bulk import multiple software models into ServiceNow SAM Pro module, we might end up a case where we need to bulk respective software product logo/icon images too. But, through oob excel import we can't import the images. So, how do...
Scenario: There are two tables Books and Bookstore. Bookstore contains Store Name, Owner, Location and reference to Books table for Available books. We need to calculate & update the total price of selected book's and that should reflect in Service C...
If your ServiceNow users can't see the right SLA on the incident ticket, you don't just lose time, you lose trust. The agent guesses priority, the vendor relationship gets murky, and leadership only hears about the breach after it happens. In this ...
ServiceNow has made several changes to how incidents integrate with CSDM. This lays the foundations for Service Portfolio Management, Digital Portfolio Management, and ability to tie Events to Business Services. Ensuring first line agents capture a...
For IT leaders managing SAP at enterprise scale, stability is not optional. It directly impacts financial close, supply chain continuity, payroll execution, revenue recognition, and regulatory exposure. Yet in many organizations, SAP instability ...
The Autonomous IT Academy is your guide to mastering ServiceNow's Autonomous IT framework. This series takes you through the full transformation journey, centered on achieving two critical outcomes: zero service outages and zero-touch IT support. Eac...
The OOB Esignature Approval functionality is available on Classic UI, wherein while approving, the approver need to authenticate using username and password. The same functionality is not available on the Service Operations workspace (SOW) OOB as the...
Hello, I have often seen this basic question about fetching display value of choice field so here is the working short solution. If we use getValue it will show only backend value of Choice value but below code will display front end value of Cho...
seanflack
Dan Bruhn
ServiceNow
Lindsey G-Prada
LisaLatour
Steph Morillo
