While the industry was abuzz in 2024 with the term 'Generative AI', 2025 will be the year for AI Agents. AI Agents represent a transformative leap beyond traditional ML, Virtual Agents & GenAI. Here's why this is such a important step forward: ...
Hello Developers, Have you observed that sometimes you receive emails in your instance even if you are not a member of any group that receives emails or have subscribed to any notifications? It is as a result of ServiceNow's Delegate functionality. ...
After talking to our customers about their ITSM experience, one common theme continuously came up. How do we help our employees become more efficient while maintaining an exceptional user experience for them? We focused our discussions on Requesto...
Welcome to the Digital Portfolio Management (DPM) Community series! As you get started with your DPM implementation, it is essential to know these key features that will help you achieve your desired outcomes. Understand and deep-dive into featu...
I have gone through many articles & community queries on how to copy the activities/journal entries between parent & child tables [Bi-Directional]. Either it can be RITM & SCTASK (Or) CHANGE REQUEST & CHANGE TASK (Or) PROBLEM & PROBLEM TASK etc., Bu...
Now's the time Transforming the IT service experience isn’t a one-shot sprint, it’s an ongoing ultra-marathon. Today, your IT teams need to not only deliver fast and personal services at scale, they also must constantly pivot to meet challenges i...
Hey team, The most common question I get from legacy users is 'how do I know what new models I can create'. So, I wanted to share a general guide to give everyone a baseline to start from. Don't forget to sign up and join us at the clinics. Lat...
A big thank you to everyone who registered and came to our Change Management and release 'Open Office Hours' - where we address adoption issues and hold an open Q&A related to modern change. Attached are the Modern Change decks for reference, alon...
Hi, Appendix for this article can be found Here We use assessments to evaluate, score, and rank records from any table in the system. In this article we shall see how to configure assessment, create stakeholders and then generate assessments. Step 1:...
Playing with Attachments in ServiceNowAttachment Tables:1. Sys_attachment2. Sys_attachment_docs"sys_attacment" has got ONE-TO-MANY relationship with "sys_attachment_docs" tableAttachment in ServiceNow - Overview:a) Parent transactional record referen...
Granular admin roles in Notify:When you create a new role, it doesn’t automatically follow the same security restrictions as existing roles. So, if there are certain tables—like the Notify tables—that should remain restricted, you need to handle that...
Problem When working with a custom table that extends the Task table, you may notice that field value changes (for example, changing the State from Work in Progress to Pending) are reflected correctly on the form but are not displayed in the Activity...
ServiceNow Community - Platform Administration | Verified against official KB articles and community documentation A user messages you: "I keep getting logged out as soon as I log in. Even SSO isn't working." You check their record. Active is true....
Background: As a new Flow Designer user, coming from years of having more or less mastered workflows in the now legacy Workflow Editor, one of the first obstacles I ran into was how to use / re-use a flow for more than one Catalog Item, since Actions...
The calculation of SLA is dependent on various SLA Definition settings when you configure. One of them is "Timezone Source". Here I am taking a scenario that can be an use case where the need of Timezone source is very important. Scenario#1 A Group...
Walk-Up Experience application provides customers the capability to create work queues and operate the Walk-Up Experience venue locations where the requests and issues are fulfilled and resolved by experienced and skilled agents – in person or remot...
Intro The IT Service Management (ITSM) solution in ServiceNow provides scalable workflows to manage and deliver IT services to your users all through a single cloud-based platform. The ITSM solution can help increase your agents' productivity, resolv...
1. "failed to create meeting - no application access policy found for this app" This error is quite common and can be easily solved. Lets understand why do we get this error in the first place. Microsoft has mandated that every user that intends...
Choosing the right on-call shift pattern is critical to group coverage and responder workload. Here are three common shift examples to help you find what works for your group. 1. Weekday 8-5 Shift (Basic Shift) When to use: Groups that operate duri...
In Australia Release Q1 2026, New Columns have been added to Dictionary Table.So, When I started Exploring after my successful upgrade to Australia Instance, I found this.Let’s take an Example, I have open the Dictionary for the Category Field on the...
On-Call Scheduling ensures the right person is notified when an incident, task, or case needs attention outside normal workflows. This article walks through the setup sequence in the order each piece actually needs to exist, so escalations work the ...
so_lagedamond
ServiceNow
LisaLatour
Steph Morillo
